CSG

The Project Manager plays a key role in working with clients to recommend and design solutions that integrates Ascendon with the clients existing IT infrastructure. This role is key in working with Service Delivery, Product, R&D and clients in designing and delivering architectures that deal with complex mix of operating models including on premise, hosted, private cloud, multiple public clouds etc. Needs to work with the client as well as core Ascendon teams and professional services teams in customizing solutions for individual client needs.

This Test Consultant Specialist is responsible for the scheduling, mentoring and directing Test Consultants within a team. You will also be responsible for reviewing and approving Test Consultants work, such as test case review, defect reviews. You will also be responsible for defect management and reporting progress and issues to project management. You will also be responsible for providing direction and input into both manual testing and automated testing approaches. Where required by the project, you may also be responsible for the review of Module Definitions or Design Specifications. You will work alongside business consultants and partnering with other internal teams. Where required by the project, you may also be responsible for supporting delivery of software at customer premises. Your time will be split between customer specific test planning and execution and product specific planning and execution to support our deliverable to the customer.

This Configuration Consultant Specialist is responsible for leading a team in, or independently configuring, unit testing, debugging and troubleshooting application software or enhancements to application software, related to implementation of company software products utilizing various standard toolsets. You will work in the configuration team alongside business consultants and partnering with other internal teams. Where required by the project, may also be responsible for supporting delivery of software at customer premises. Your time will be split between requirement review, customer specific configuration, design and test. You'll help review requirements, design, configure and support our deliverable to the customer.

The Customer Delivery Executive (CDE) manages the execution of CSG customer programs and supports account growth through operational and delivery excellence.  The CDE is a key partner to the overall growth strategy of CSG’s customer accounts by ensuring a high-quality delivery of programs and solutions, identifying new opportunities, and providing solutioning and work estimates.  This role is accountable for management and governance of delivery programs for designated accounts to deliver an exceptional customer experience while ensuring strong financial performance. The CDE must establish a trusted and strategic advisory relationship with both the CSG client and other CSG Go-to-Market (GTM) functions to position the company for future business growth opportunities.

Envision, design, develop, implement, and support solutions that enhance the Ascendon cloud-based infrastructure in such areas as log analytics and health monitoring, continuous integration and deployment, dashboards and alerting, and other mission-critical operational capabilities. Partner with application support, deployment, and app dev teams to define requirements, implement solutions, and troubleshoot issues related to infrastructure operations. Explore emerging technologies and techniques to benefit Ascendon teams and customers, including machine learning and automated operations. Collaborate with team members on technical task identification, work estimates, and prioritization of work. Collaborate with other Domain Architects on infrastructure architecture and infrastructure change management. Build strong relationships with application development and infrastructure teams to develop a shared vision and execution for AWS standards and management. Coach and mentor team members to facilitate team growth and cross-training.

As a Customer Relationship Manager (Business Development) on the Client Communications Management team, you will succeed by serving as a trusted business partner: both within the customer’s organization and working as a member of the overall client relationship team. The Customer Relationship Manager, Senior is a customer and business SME, responsible for managing all aspects of the interaction with our customer including the direct sales of our Client Communications Management product suite, including marketing and print services.  The Customer Relationship Manager will become and expert in identifying customer communications needs and selling new solutions from our CCM portfolio. The role enables CSG to better understand the customer’s business and challenges and drive new business while meeting revenue targets.  Learning the customer business enables the Customer Relationship Manager, Senior (CCM) to be a trusted advisor to the customer.  Executed correctly, the Customer Relationship Manager, Senior (CCM) plays a critical role in working with the Client Business Unit team in delivering revenue against quarterly and annual goals through the knowledge of the customer’s business and overall strength of the business partnership.

Develop software that meets requirements and provides desired functionality. Perform release testing and interface with end-user to define requirements and complete technical documentation. Implement new software as well as software changes using development skills. Test implemented software changes to ensure functionality, stability and scalability. Participate in project planning and design meetings. Resolve complex technical issues. Follow defined software development methodology (Agile).

As a CSG Sales Director – Field Service Management, you will be accountable for identifying and building new business in a manner that disrupts the customer’s thinking and builds consensus to secure deals.  You will have the opportunity to manage accounts as your own business and to be compensated for your success in driving our business growth.

The Sr. Workforce Analyst will support all aspects of HR, providing meaningful data and analytics while providing meaningful explanations to assist in driving our business to the next level.  This mindful role is a key collaborator, adept problem solver, and works efficiently with a strong sense of urgency.

The HR Technology Consultant will be the key point of requirements translation between our HR functions and HRIS team.  In addition, this role will guide the establishment of a best in class governance process and meaningful data highlighting HRIS production, timelines and results.  This mindful role is a key collaborator, adept problem solver and works efficiently with a strong sense of urgency.

CSG is seeking a proactive and dynamic Executive Director of Investor Relations to oversee a world-class investor relations function. Reporting to the Chief Investor Relations and Communications Officer, this leader is responsible for developing and executing the global investor relations program. This individual will build relationships with the investment community, communicate the company's strategies and actions, maximize the pool of potential investors, and ensure that the company's shares are accurately valued in the market. The successful candidate will become a primary spokesperson for CSG and will work in partnership with executives to develop and drive a comprehensive investor relations plan.

The Solutions Architect is often a highly seasoned senior resource who has led multiple projects through the Software development process or Systems Development Life Cycle (SDLC) and has usually performed in a variety of different roles in that life cycle. The person needs an ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language that is the parlance of each group. In this position, you will be responsible for the development of the overall vision that underlies the projected solution and transforms that vision through execution into the solution.

The Senior Business Consultant uses product and industry knowledge to assist customers in solving business problems and analyze business requirements, working with Solution Architects to define the technical solutions needed to achieve the business goals and objectives. Serves as the conduit between CSG’s implementation team(s) and the customers’ business stakeholders over the course of the Software Delivery Life Cycle. Required to interface with multi-disciplinary teams and may contribute to pre-sales support and input to RFP responses.

The Technical Project Manager plays a key role in working with clients to recommend and design solutions that integrate Ascendon with the clients existing IT infrastructure. This role is key in working with Service Delivery, Product, R&D, and clients in designing and delivering architectures that deal with a complex mix of operating models including on-premise hosted, private cloud, multiple public clouds etc. You will Need to work with the client as well as core Ascendon teams and professional services teams in customizing solutions for individual client needs.

The Project Manager (Delivery) manages client and team expectations relevant to project accuracy, timeliness and budget. This position maintains contact at the corporate and regional customer sites as well as any external vendors at the management levels. They are accountable for the daily delivery of quality service and solutions that impact our customers. This person must have a proactive approach in working with the internal departments to identify project delivery related issues and assist them in making business decisions that enables CSG solutions to be utilized to their fullest extent as well as in working with the client assisting, guiding and implementing CSG solutions to extract maximum business value.

The Cloud Engineer will work as part of a technical team of professionals who are responsible for architectural design, migration, and deployment of a suite of applications to a sustainable AWS based infrastructure to meet business requirements and more quickly expand globally. The Cloud Engineer is also responsible to collaborate in cross-functional design and planning activities. This role will be responsible for understanding all aspects of migrating applications from data centers to AWS along with best security standards and practices, keeping current with trends and emerging technologies, and providing guidance on standards that drive down risk and drive up quality and performance.