Director, Solution Engineering

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Director, Solution Engineering, will oversee projects with cross-functional teams and assist in the recommendation of best solutions working with internal partners across the organization.

The Solution Engineer is recognized as an individual contributor supporting sales to drive the "technical close". This role lies within the Payments organization and is responsible for building and presenting compelling technical solution materials and technical demonstrations during the sales phase, documenting customer requirements and solution capabilities in an SOW during the contracting phase and finally collaborating with Delivery during the implementation phase. This role frequently interacts with peers from Sales, Customer Success, Product Management & Engineering, Compliance, Operations, Marketing, Info Sec, and Delivery. In addition, in some circumstances Solutions Engineers may support, guide, and advise other team members.

We are looking for a Director, Solution Engineering who will:

• Reporting into the Executive Director of Solution Engineering, leading a team of Solution Engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the across all market segments.
• Contribute towards building materials, conducting sales presentations and product demonstrations.
• Identify customer requirements and collaborate with our teams to promote the product/ solution and service design approach to meet those requirements, present the proposed solution, and adjust the solution for the customer.
• Provide guidance to lesser experienced Solution Consultant, Solution Engineers, and Sales Directors validating products fitment, service, and/or solution relevance for the our clients.
• Collaborate with other solution engineers and architects to design and present a technical architecture and/or product/solution design to the customer.
• Demonstrate the functional and technical aspects of the solution while educating the customer on the value-based benefit, scalability, story, return on investment, and environment configuration of the solution.
• Assess deliverables, approach, and solutions to guide standardization across multiple solutions sets, simplification to the solution sales approach and a more effective & efficient Customer Solutions.
   

Is this opportunity right for you? We are looking for candidates who:

• Bachelor's degree in BS/BA/BE, or related field with 8+ years' experience in sales of software products and services
• Proficiency in English in a business environment. Spanish and Portuguese is highly desirable.
• 10+ years progressive pre-sales experience in CSG's target markets (Financial Services, Telecom, Healthcare, Retail, Government, Property Management)
• Experience developing new businesses and quota accomplishment in a pre-sales role supporting large to mid-sized enterprises

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):