Top Retail Jobs in Denver & Boulder, CO

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Provide combined contact-center and social media support for pet brand customers. Respond to calls, comments, and direct messages; resolve order, billing, shipping, refund, exchange, and product issues; manage escalations and de-escalate complaints. Maintain accurate customer records, moderate online content, communicate promotions, document feedback and recurring issues, meet contact-center metrics, support peers, and provide reporting and process-improvement insights.

Build and maintain detection and response capabilities across enterprise, cloud, and product environments. Responsibilities include developing detections-as-code, triaging alerts, investigating and responding to incidents, conducting digital forensics and threat hunting, automating workflows, building security tooling, supporting SIEM and security data lake pipelines, developing AI-enabled security systems, participating in on-call rotations, and mentoring engineers.

Design and scale data pipelines and ML/LLM systems, build agentic automation for pipeline generation and maintenance, improve data monitoring, and collaborate with analysts, product, and ML teams to deliver reliable end-to-end data and AI infrastructure for a high-growth e-commerce platform.

Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.

Drive enterprise sales growth by acquiring large fuel retail chains, wholesalers, and marketers. Build executive relationships, present a data-driven value proposition, exceed quotas, develop pipelines, manage forecasts, and onboard new merchant accounts. Partner with Sales, Product, and Marketing teams on go-to-market strategy, launches, roadmaps, and partnerships. The role requires extensive enterprise SaaS or fuel-industry sales experience, Salesforce proficiency, and 30–50% travel.

Manage approximately 25 manufacturing accounts and drive profitable sales growth across an assigned geography or vertical market. Responsibilities include understanding customer goals, developing account penetration strategies, conducting business reviews, overseeing managed inventory support, identifying customer needs, addressing objections, forecasting sales, and maintaining pipeline discipline. The role requires regular customer travel, typically at least monthly, and daily use of Salesforce CRM.

Serve as frontline brand ambassador delivering personalized luxury retail service. Drive sales through styling, upselling, clienteling, mobile POS and social selling; support inventory, visual merchandising, transactions, and store operations while meeting KPIs and flexible scheduling requirements.

Lead commercial growth for 3-5 Tier 1 retail accounts post-sale: own expansion, renewals, and ARR through account planning, upsell, negotiation, executive engagement, and cross-functional collaboration. Use data-driven strategies, Salesforce and Trumpet for pipeline and forecasting, and partner with Customer Success, Product, and Marketing to realize customer value and scale long-term enterprise relationships.

Source and qualify outbound and inbound liquor-store opportunities, book demos for AEs, maintain CRM data, learn the Scotch platform to speak to merchant value, and work in-office in Denver full time.

Lead mobile product strategy and delivery for resort, hotel, and retail apps. Act as Product Owner and Project Manager, define requirements and user stories, partner with analytics and engineering, manage vendors, oversee QA, and measure mobile KPIs to improve guest experience.