Top Remote Entry Level Customer Success & Experience Jobs in CO

Manage post-sales relationships with federal customers through onboarding, adoption, enablement, renewals, and expansion. Lead customer kickoffs, architecture planning, business reviews, success plans, feature education, and renewal-risk mitigation. Collaborate with Customer Success Engineering, Sales, Marketing, R&D, and executives to support customer goals, identify expansion opportunities, and maintain accurate customer records in Catalyst and Salesforce.

Serves as the day-to-day operational contact for employer and health plan clients. Supports benefit administration, eligibility updates, plan changes, implementations, renewals, reporting, and issue resolution. Coordinates across Operations, Eligibility, Billing, Clinical, and IT teams, maintains account documentation in Salesforce, monitors performance and pharmacy utilization, prepares client reporting, and identifies service improvements and cost-saving opportunities.

Serve as the primary customer contact by answering product questions, diagnosing and troubleshooting issues, identifying bugs, supporting workflow and EHR integration concerns, and communicating through phone, email, and in-app messaging. Collaborate with Customer Success, Billing, Product, Engineering, and Sales teams to resolve problems and surface recurring customer needs. Provide proactive, high-quality customer service in a fast-paced environment.

Own strategic enterprise customer relationships across Germany, Austria, and Switzerland. Guide customers from pilot through deployment, adoption, and expansion; monitor account health; lead business reviews; manage renewals, forecasts, risks, and escalations; and coordinate cross-functional teams. The role also identifies support and broader Firefox Enterprise opportunities while maintaining trusted relationships with executive, technical, procurement, and partner stakeholders.

Provides enterprise platform support for USAA by managing customer tickets, performing technical triage, coordinating escalations, communicating resolutions, and delivering root cause analyses. Coordinates cross-functional projects, deployments, releases, patches, and post-deployment monitoring. Builds client relationships, manages expectations, documents plans and decisions, and advocates for customer needs while balancing support, technical, and project coordination responsibilities.

Provide tier 1 B2B SaaS support through phone, email, chat, and ticketing systems. Troubleshoot and resolve customer issues, evaluate and escalate product bugs, contribute to knowledge-base content, improve support processes, and collaborate cross-functionally while delivering timely, empathetic assistance.

Manage and grow corporate SaaS customer relationships by driving retention, product adoption, renewals, and expansion opportunities. Serve as the primary client contact, conduct business reviews, identify churn risks, collaborate with Account Executives, and gather customer feedback for internal product, marketing, and sales teams. The role supports Fortune 1000 clients and requires consultative communication with users, stakeholders, and executives.

Leads a regional renewals team, overseeing renewal execution, forecasting, commercial negotiations, upsells, and cross-sells. Coaches Renewals Managers, develops best practices, manages complex customer renewals, and collaborates with Sales, Operations, Legal, Finance, and Data teams. The role owns renewal strategy, escalation management, Salesforce forecasting accuracy, stakeholder alignment, and team development.

Owns the end-to-end relationship for an assigned portfolio of digital cloud customers. Responsibilities include proactive check-ins, QBRs, issue coordination with technical teams, customer communication, account documentation, roadmap discussions, retention, upselling, cross-selling, and annual-contract conversion. The role is accountable for reducing churn and improving net revenue retention while serving as the primary customer contact and coordinating Account Executives, Solutions Architects, and support teams.

Own customer onboarding, implementation, adoption, account health, escalations, renewals, and expansion for Coperniq customers. Configure the platform around contractor workflows, conduct health checks and QBRs, coordinate with Product and Engineering, translate customer feedback into product improvements, and help build scalable customer success processes and playbooks.