Top Remote Entry Level Customer Success & Experience Jobs in CO

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Provides 24/7 technical product support to radio and television customers through phone and email. Troubleshoots software, hardware, network, system, audio, and database issues; documents customer interactions; researches corrective actions; writes technical documentation; recommends performance improvements; and collaborates with internal teams to enhance products. The role requires customer service, prioritization, multitasking, and knowledge of broadcast systems, Windows, networking, and radio automation software.

Provides prompt customer support through chat, assists with onboarding, resolves and escalates issues, maintains customer satisfaction, and collaborates with the team to improve support processes.

Manages client accounts, renewals, expansions, and satisfaction while supporting proposals, RFP responses, technical documentation, and client-facing materials. Coordinates with sales, product, engineering, legal, finance, and delivery teams to translate technical requirements into clear content, meet deadlines, manage handoffs, and improve recurring workflows.

Own post-sale relationships with K-12 school and district partners, including onboarding, implementation, educator training, adoption, renewals, retention, and expansion. Build trusted relationships with educators and district leaders, monitor usage and progress data, resolve implementation issues, maintain account plans and forecasts, and communicate partner feedback internally. The role requires approximately 30–50% travel for school visits, launches, training, and partner reviews.

Manage and grow a portfolio of customer accounts through renewals, retention, upsells, and expansion. Build trusted relationships, understand manufacturing workflows, uncover customer problems, and lead discovery, demonstrations, proposals, negotiations, and closes. Use AI tools, automation, low-code development, and prototypes to explore solutions. Collaborate with Product, Engineering, Launch, and Support while maintaining account health, forecasts, and expansion pipelines.

Guide customers from signed contract through production by configuring the platform, coordinating with internal teams, troubleshooting implementations, and providing consultative onboarding support. Build customer relationships, communicate product value, manage timelines and records, identify adoption and expansion opportunities, and collaborate with Engineering, Sales, Account Management, and Support to deliver successful implementations.

Drive customer adoption and success through technical guidance, customized enablement plans, troubleshooting, strategic engagement, webinars, and educational content. Analyze customer behavior and health metrics to identify risks, improve scaled engagement, mitigate churn, and support growth. Collaborate cross-functionally with Product, Engineering, Sales, Marketing, and CX Operations while improving processes through automation and reporting.

Lead customer onboarding, product training, onsite engagements, workflow assessments, proof-of-value exercises, and technical consultations for electrical and MEP contractors. Support sales pitches and demos, translate product capabilities into business value, advise on platform configuration, and provide customer insights to Product and Engineering. Monitor adoption, engagement, and retention while helping clients achieve implementation and go-live milestones.

Drive customer adoption, retention, and measurable value for an AI-powered SaaS platform. Analyze engagement and performance data, troubleshoot technical issues, optimize AI workflows and integrations, coach customers on process improvements, monitor customer health, and collaborate with Product, Engineering, and Support teams to resolve issues and improve the customer experience.