Top Remote Entry Level Customer Success & Experience Jobs in CO

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

Provide day-to-day customer support via chat and email, review and manage the design queue, troubleshoot issues, maintain client communication, and collaborate with colleagues. Work remotely during specified PST/MST hours; familiarity with solar design or construction is preferred.

Act as first responder for onboarding portal users, manage support inbox and tickets, build and validate data samples, run HubSpot routing and automations, handle billing and business operations, liaise with engineering to resolve issues, and continuously improve support and onboarding workflows.

Serve as a trusted consultant for agency partners managing brand portfolios on Triple Whale. Provide proactive technical support, advise on marketing strategy and product functionality, collaborate with Sales, Solutions Architects and Support, forecast revenue/renewals, lead agency meetings, gather product feedback, and drive customer experience improvements.

Manage high volume inbound customer requests and own onboarding, activation, and training for Flock Advisory Network customers. Build self-service resources, automate repetitive workflows, and leverage AI tools to scale customer education and engagement. Analyze support trends, create playbooks, and partner with cross-functional teams to improve operational efficiency and customer outcomes.

Manage assigned client accounts to retain and grow revenue through renewals and upsells. Serve as primary client contact, coordinate internal teams, analyze financials for renewal recommendations, resolve issues, and develop partnerships with brokers and stakeholders to improve outcomes.

Provide customer-facing operational support for press release distribution and newsroom publishing on Muck Racks platform: troubleshoot formatting, scheduling, and delivery; monitor release status; escalate technical issues; maintain documentation; and collaborate with Support, Success, Product, and Engineering to ensure timely, accurate distributions and high customer satisfaction.

Provide multilingual (Mandarin/English) customer support for parents and students via chat, email, WeChat, and phone. Resolve inquiries about courses, progress, accounts, and platform use; handle urgent cases, document issues, collaborate with teams to improve workflows, and contribute to customer success initiatives and service quality.

Provide empathetic, first-line support to nurses and hospital leaders via phone, email, and text; troubleshoot and route technical issues; log and synthesize interactions; own support automations; and partner with Product and Engineering to translate user feedback into product improvements.

Manage assigned customer accounts across the full order lifecycle: new customer setup, order entry/modification, escalations, and logistics. Serve as single point of contact for customers and internal teams, maintain records, ensure export compliance and shipping documentation, handle quality non-conformances, support customer visits, produce reports, coach team members, and lead departmental initiatives to improve order-to-cash and order lifecycle processes.