Top Remote Entry Level Customer Success & Experience Jobs in CO

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.

Partner with key customers to optimize their DigitalOcean cloud deployments, design infrastructure architectures, troubleshoot technical issues, drive retention and expansion, conduct QBRs, advocate for customer needs, resolve escalations, deliver presentations and training, and develop tools that improve technical account management efficiency.

The Principal Consultant serves as a strategic advisor to Power and Renewables clients, driving product adoption, workflow integration, training, engagement, renewals, and retention. Responsibilities include developing account strategies, presenting analytics, facilitating onboarding and learning events, identifying stakeholders and business value drivers, gathering product feedback, supporting sales pursuits, and expanding client relationships. The role requires knowledge of the energy transition and the ability to explain technical concepts to diverse client audiences.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Rubrik invites individuals to join their talent community to stay connected and explore employment opportunities, fostering inclusion and equal opportunity.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Provide technical support for a SaaS platform by resolving tickets, calls, and emails; troubleshoot and replicate software issues, document resolutions, escalate complex problems, assist with customer onboarding and training, and identify recurring issues for product improvement. The role requires clear communication, technical aptitude, analytical problem-solving, time management, independent work, and cross-functional collaboration.

Own a portfolio of strategic client relationships, driving outcomes, adoption, retention, renewals, and expansion. Develop account and joint success plans, lead business reviews, manage client risk, maintain CRM accuracy, and coordinate cross-functional Penn Foster teams. Build multi-threaded stakeholder relationships, translate client needs into internal actions, and support revenue growth through consultative partnership. The role is remote within the United States with occasional travel.

Owns strategic client relationships in the veterinary vertical, driving outcomes, adoption, retention, renewals, and expansion. Develops account and joint success plans, leads business reviews, manages client risk, maintains CRM accuracy, and coordinates cross-functional teams. Builds executive and multi-threaded relationships while translating client needs into measurable outcomes and internal recommendations. This remote U.S.-based role requires occasional travel and strong commercial, organizational, communication, forecasting, and facilitation skills.