Top Remote Entry Level Customer Success & Experience Jobs in CO

Advise strategic customers on adopting GitLab’s DevSecOps platform and achieving business outcomes. Responsibilities include creating success plans, driving adoption, retention, expansion, and satisfaction, providing technical enablement on Git, CI/CD, and DevSecOps, coordinating escalations, and collaborating with Product, Engineering, Sales, Support, and Professional Services. The role manages a customer portfolio and guides stakeholders through onboarding, maturity improvements, training, and platform utilization.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.

Partner with key customers to optimize their DigitalOcean cloud deployments, design infrastructure architectures, troubleshoot technical issues, drive retention and expansion, conduct QBRs, advocate for customer needs, resolve escalations, deliver presentations and training, and develop tools that improve technical account management efficiency.

The Principal Consultant serves as a strategic advisor to Power and Renewables clients, driving product adoption, workflow integration, training, engagement, renewals, and retention. Responsibilities include developing account strategies, presenting analytics, facilitating onboarding and learning events, identifying stakeholders and business value drivers, gathering product feedback, supporting sales pursuits, and expanding client relationships. The role requires knowledge of the energy transition and the ability to explain technical concepts to diverse client audiences.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Rubrik invites individuals to join their talent community to stay connected and explore employment opportunities, fostering inclusion and equal opportunity.

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Own the end-to-end success of independent school partners, from onboarding through renewal. Build trusted relationships, drive platform adoption, identify risks using usage data, provide product training, and support growth. Create knowledge resources, advocate for partner needs with Sales, Product, and Engineering, and contribute to process improvements, thought leadership, and strategic initiatives that strengthen partner outcomes and retention.