Top Remote Entry Level Customer Success & Experience Jobs in CO

Provides remote technical support through phone, email, and chat. Troubleshoots basic computer, software, internet, password, and account-access issues; installs and configures software; documents resolutions; escalates complex problems; and delivers friendly assistance to employees and customers.

Provides remote customer support through phone, email, and live chat; answers product and policy questions, resolves complaints, processes account and service requests, maintains customer records, and escalates complex issues. The role requires strong communication, patience, problem-solving, computer literacy, attention to detail, and the ability to meet service and satisfaction targets independently.

Provides first-level technical support to customers by phone, email, and chat. Troubleshoots basic software, connectivity, installation, setup, password, and account access issues; documents resolutions and escalates complex problems. Requires clear communication, patience, computer literacy, problem-solving skills, and willingness to learn. Previous IT experience or certification is beneficial but not required.

Leads AROYA’s post-sale customer experience, including support, success, agronomic advising, activation, adoption, renewals, retention, and expansion. Manages a five-person team, builds account health and operating models, owns churn and auto-renewal programs, establishes service standards, and maintains reporting and systems discipline. Partners with sales, product, finance, and marketing to improve customer outcomes, revenue retention, and expansion across the installed base.

Own a portfolio of eCommerce merchants, using customer data and AI tools to prioritize accounts, improve product adoption, reduce churn, and identify expansion opportunities. Conduct consultations, onboarding, recovery, renewal, upgrade, and cross-sell conversations while tracking customer outcomes, engagement, and commercial health.

Own onboarding for primarily independent schools, guiding partners through implementation, platform adoption, timelines, and handoff to Partner Success. Build scalable playbooks, workflows, documentation, and training materials; collaborate with Product, Sales, Operations, and Success teams; troubleshoot integrations and implementation issues; track onboarding metrics; improve time-to-value; and conduct at least one onsite visit with each school during onboarding.

Guide B2B property management clients through software onboarding, training, setup, milestone tracking, follow-ups, and quarterly satisfaction check-ins. Troubleshoot initial issues, answer procedural questions, maintain client records in CRM and project management systems, and support long-term adoption and retention. The role requires strong communication, organization, empathy, software proficiency, and a reliable remote work setup.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

Lead customer activation for Moby, translating ecommerce brands’ goals and marketing challenges into practical AI workflows. Coach founders, marketers, agencies, and growth teams on using Moby for paid media, measurement, creative, and planning. Build customer trust, recommend use cases, maintain strategic relationships, identify repeatable activation patterns, create playbooks, and relay feedback to product, design, and engineering.

Leads a Customer Experience vertical, managing Engagement Managers while owning a customer portfolio. Oversees retention, expansion, adoption, implementations, onboarding, account health, renewals, team capacity, hiring, coaching, and performance reporting. Partners with Sales, Product, and Engineering and serves as a strategic advisor to CFOs and finance leaders. The role requires expertise in FP&A, strategic finance, or private equity, advanced financial modeling, customer leadership, and experience building scalable customer success processes.

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.