Performance Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

The Performance Manager has responsibility for performance management and alignment to Business Intelligence (BI) and Analytics function, as well as the account technology driving consistency and alignment to vertical-wide initiatives and account specific requirements.  This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the shared service model and the account.

Your day-to-day tasks will include:

Performance Management & Business Intelligence

• Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
• Contribute to data management and interpretation of data for the account and shared services model.
• Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the model, the industry, and BI/data fields.
• Devise and promote creative data visualization.
• Active participant of monthly, quarterly, semi-annual and annual governance meetings.

Firm & Shared Services Model

Additional requirements include but are not limited to the following:

• Support development of the shared service model within Life Sciences vertical.
• Support enhancement of technology and tools for account and LS use.
• Play appropriate role relative to information security compliance for all JLL technology, account, and platform implementations.
• Act as Program Manager for technology, BI, Data, performance initiatives at account level.

Leadership

• Trusted advisor to the account for all performance, Business intelligence and governance processes.  
• Identify savings and improvement opportunities, or problems requiring innovative solutions.
• Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
• Participation in a shared service ‘flow to work’ team which responds to emerging needs by allocating expert resources 
• Promote success powerfully, such that our team, vertical and clients recognize the value of your work.

Physical work requirements & work conditions:

• This position is required to work on-site at client’s location. 
• Travel may be required at the request of the account leadership.
• Direct reporting relationship to LS Shared Service Performance/BI/Data team and matrixed reporting relationship to one or more accounts.

Required Qualifications:

• High school diploma or equivalent with work experience
• 5 years of relevant work experience with demonstrated performance management capabilities
• 3 years of specific performance management experience in a professional services or facilities management environment
• IFM (Integrated Facilities Management) operations experience in either soft services management (cleaning, catering, security) or hard services management (HVAC, electrical, plumbing)
• Advanced proficiency in Microsoft Office 2010 or later, particularly Excel, Word, and PowerPoint
• Proven process management experience with results-driven approach to analyzing, acting, and implementing solutions
• Strong track record of client relationship management with credibility in front of senior executive-level personnel

Preferred Qualifications:

• Bachelor's degree or equivalent work experience
• Experience developing and implementing performance improvement initiatives in facilities management or related industries
• Demonstrated ability to influence and persuade stakeholders at multiple organizational levels
• Background in data visualization tools or business intelligence platforms beyond standard Microsoft Office
• Familiarity with benchmarking methodologies and industry performance standards
• Experience managing multiple client accounts or complex service delivery environments simultaneously
• Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or similar frameworks
• Track record of presenting complex data insights in accessible formats for diverse audiences

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.