Provides onsite and global IT support across Colorado offices, handling service desk tickets, hardware, applications, networking, SaaS permissions, onboarding, device provisioning, documentation, audits, lab systems, and conference-room AV. The role administers Mac, Windows, and Linux devices through Fleet and manages Okta, Google Workspace, Microsoft 365, Slack, and Atlassian access. It also supports procurement, network upgrades, facilities technology, and the potential ownership of the global IT service desk.
Wanna join the adventure?
Loft Orbital’s mission is to make space simple for organizations, and Loft IT’s mission is to make work simple for employees. Our Golden office is growing, and we’re looking for an IT Administrator to join our international IT team. You’ll be the go-to person on the ground for our two Colorado sites, while contributing to IT activities across all of our offices worldwide.
You’ll focus most of your time on end-user support in office, with a path to owning our global IT service desk within your first six months. We’re looking for someone who is passionate about technology, has a customer-centric personality, and can translate technical problems into plain English. This is not an entry-level position, and there’s plenty of room for mentorship to help you grow your technical chops!
You’ll focus most of your time on end-user support in office, with a path to owning our global IT service desk within your first six months. We’re looking for someone who is passionate about technology, has a customer-centric personality, and can translate technical problems into plain English. This is not an entry-level position, and there’s plenty of room for mentorship to help you grow your technical chops!
About the Role:
- Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc.
- Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when needed
- Support clean room and lab operations (network setup, environmental controls, specialized hardware)
- Help colleagues with the procurement of new software tools and IT equipment
- Support the IT team during investigatory and regulatory audits
- Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hires
- Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet)
- Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.)
- Document new and existing projects / systems
- With direction from IT leadership, maintain and update IT’s internal doc repos (how-tos, IT policy, etc.)
- Provide assistance and perform break/fix work for AV conference rooms
- Assist in network upgrades / expansion efforts
Your time will be split across four main areas: Operational Support, Onboarding & Application Administration, Documentation, and AV support.
Operational Support (50%): The IT program at Loft is designed to empower our users to do their best work.
Operational Support (50%): The IT program at Loft is designed to empower our users to do their best work.
Onboarding & Application Administration (25%): Keep Loft running smoothly.
Documentation (15%): At Loft, documentation is as important as completing the task.
Facilities Care (10%): Join the team in charge of taking care of our Colorado offices.
Must Haves:
- 3+ years of hands on IT support experience following industry best practices
- Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language
- Attention to detail and experience running onboarding procedures
- Experience with internal corporate networking (DNS, VPN, VLANs)
- Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)
- Based in (or able to relocate to) the Golden, CO area; this is an on site role
Nice to Haves:
- Experience with Okta administration
- Knowledge of Atlassian products (Jira, Confluence), especially Jira administration
- Experience automating repetitive tasks with AI tools
- Experience using or supporting Linux as a desktop operating system
- Working knowledge of industry security practices
Some of Our Awesome Benefits:
- 100% company-paid medical, dental, and vision insurance option for employees and dependents
- Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
- 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
- Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
- 401(k) plan and equity options
- Daily catered lunches and snacks in office
- International exposure to our team in France
- Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
- Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
- Off-sites and many social events and celebrations
- Relocation assistance when applicable
Who We Are
Loft Orbital builds “shareable” satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission.
Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data.
At Loft, you’ll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.
We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages.
With 3 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.
*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes.
Who We Are
Loft: Space Made Simple.
Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.
We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.
With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.
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