Director Business Technology Services

Director, Business Technology – Denver, CO 

Are you passionate about driving cross-functional business transformation through process excellence, automation, and modern technology solutions? Do you excel at leading high-performing teams and collaborating with business and technology stakeholders to deliver impactful change? Are you looking to be part of a globally inclusive organization that values innovation, ownership, and customer-centricity? Join Western Union as a Director, Business Technology 

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position. 

Western Union powers your pursuit 

In this role, you will be the primary leader representing the Business Technology Services organization in the US and providing local leadership across the US-based Finance, HR, & Procurement technology teams. 

Role Responsibilities 

• Partner closely with VP Business Technology Services to prioritize, design, and execute a strategic roadmap aligned with organizational goals 

• Raise the bar as a local leader, fostering a strong culture of customer centricity, ownership, and accountability 

• Serve as a key representative for the global Business Technology Services organization in the US strategically aligning and prioritizing demand based on capacity and budget allocation 

• Oversee and strengthen the HR & Procurement technology teams, building strategic relationships, establishing cross-functional working groups, implementing best practices, and continuous improvements 

• Provide local matrix leadership for the US-based Finance Technology team to drive sustainable architecture optimization across technology platforms aligned to business needs  

• Serve as a key liaison between US stakeholders and EMEA and APAC based technology teams and external partners to drive collaboration 

• Develop executive-level reporting on KPIs and OKRs 

• Mentor and grow a high-performing team, ensuring alignment with organizational objectives 

• Drive modernization of the back-office business analysis into a modern product management discipline 

• Act as a local escalation point for follow-the-sun major incidents across the organization 

Role Requirements 

• 10+ years of experience in business technology services, technology program management, planning, or related fields, with at least 5 years in leadership roles 

• Undergraduate or graduate degree in business, technology, or engineering 

• Ability to develop and execute strategic initiatives, drive change, and deliver measurable outcomes 

• Exceptional communication and stakeholder management skills, with the ability to influence upward and horizontally without authority and drive collaboration across disparate functions in a global setting 

• Demonstrated ability to lead and develop teams, foster innovation, and drive operational excellence 

• Strong analytical and problem-solving skills, with a focus on optimizing business processes and leveraging technology for innovation and efficiency 

We make financial services accessible to humans everywhere. Join us for what’s next.  

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.   

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/  

Salary  

The base salary range is $146,000 -$230,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance. 

Benefits  

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). 

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.  

Your United States – Specific Benefits Include  

• Flexible Time off   

• Medical, Dental and Life Insurance  

• Tuition Assistance Program  

• Student Loan Repayment (below manager level only)  

• Parental Leave  

• One day volunteer time off  

• $0 Money Transfer Fee Discount Code – Quarterly  

• Recognition Program “Game Changers”  

• Employee Discount Program  

• Global Adoption Assistance  

• Global Scholarship Awards Program  

• 4% Western Union Contribution to 401K 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.    

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.   

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.  

#LI -RC1   
#LI-HYBRID 

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.