Digital Sales Operations - Account management

Why You'll Love This Role

Innovation happens when the right people, ideas, and technology come together. At Arrow, our Sales teams connect customers with the expertise, solutions, and global capabilities they need to move faster, solve complex challenges, and stay ahead of what's next.

Working across functions and technologies, you'll build lasting partnerships, deliver value beyond products, and help customers transform ideas into real-world solutions while growing your own career in a global technology organization.

The Sales Ops Associate is tasked with overseeing all post-sale activities for assigned client accounts. This includes client account management, managing post-sale stewardship, coordinating campaign management activities, generating post-sale reports, and providing exemplary client support and management. The role focuses on managing client campaigns, while also nurturing and expanding partner relationships. 

The ideal candidate for this role excels in a fast-paced setting, confidently takes responsibility for outcomes, and is dedicated to achieving impactful results from beginning to end.

What You'll Do:

• Support the sales team on various client campaign related tasks including but not limited to coordinating with the client on the insertion order (IO) or contract, checking the product inventory, booking the inventory for client campaigns, and managing fulfillment of the client campaigns. 

• Manage client campaign bookings on the CRM (Salesforce) and other relevant systems. 

• Book and manage media inventory based on campaign needs. 

• Work with sales and other teams to ensure KPIs are met. 

• Collaborate with internal teams to fulfill client campaigns. 

• Manage client campaigns, including providing regular updates or revisions. 

• Monitor campaigns closely, provide detailed campaign reports, communicate relevant metrics, and offer insights to enhance campaign performance and client retention. 

• Address client inquiries and requests promptly and effectively. 

• Regularly meet with team members to discuss progress and explore improvements in sales operations and support processes. 

• Build and strengthen client relationships to secure long-term partnerships. 

• Contribute to the development and management of account management process documentation. 

Who We Are Looking For:

• BA/BS degree in business, or a related field preferred.   
• Professional experience in sales support, sales operations or customer service role. 
• 2-5 years of Sales Operations or Account Management experience 
• Experience in Ad Tech and/or Digital Account Management is preferrable 
• Experience in the media and/or electronics industry is highly desirable. 
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Work Arrangement: If in the Denver area, this position will follow a hybrid schedule of 3 days in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home. Other parts of Colorado-fully remote but must be able to travel to an Arrow office location as requested by Arrow leadership.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
• Bike Racks
• And more!

About AspenCore:

AspenCore, a subsidiary of Arrow Electronics, is the largest publisher and marketing services provider in the electronics engineering and supply chain industry.  We reach over 15 million technologists, designers, engineers, and managers. We connect this electronics community to reliable news, authoritative analysis, industry trends, and daily information on new technology. Writing and publishing to 30+ global media sites focused on more than 24 application and technology areas, with reach to an audience of over 140 million serving as a global briefing and information service for technology, innovation, & entrepreneurship.

About Arrow

We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

#LI-DR1

#LI-Hybrid

#LI-Remote

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.