The Communications & Change Management Associate leads change initiatives, engages stakeholders, delivers strategic communications, and supports training programs to enhance change adoption within APD Operations.
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Since 1962, Protective Life's Asset Protection Division has been a trusted provider of F&I solutions for the automotive industry.
Our APD Operations team supports and enhances these solutions, and we are seeking a dynamic, flexible, and adaptable Change Management Communication Associate to join us. This critical role involves managing and facilitating change within APD Operations, ensuring minimal disruption and fostering successful adoption of new behaviors, technology, and processes as our Change Management discipline continually evolves.
This role blends project management operations (PMO) expertise with corporate communications skills to support strategic initiatives and foster a culture of adaptability and growth.
As a key contributor, you’ll lead change efforts across the organization—designing strategies, engaging stakeholders, and delivering impactful messaging that drives adoption and alignment. This is an exciting opportunity for a proactive professional who thrives in dynamic environments and is ready to help shape the future of change at Protective.
What You’ll Do:
- Lead Change Initiatives: Develop and implement change management strategies that support project goals and promote a positive change culture.
- Drive Stakeholder Engagement: Facilitate cross-functional collaboration, coordinate change activities, and ensure alignment across teams.
- Deliver Strategic Communications: Create clear, engaging content (emails, memos, presentations) that informs and inspires action.
- Analyze Impact: Assess how changes affect people and processes, identify risks, and guide communication and training efforts.
- Support Training Programs: Collaborate on the design and delivery of training to support successful change adoption.
- Measure Success: Establish metrics, track progress, and report outcomes to stakeholders.
- Advance Strategic Goals: Partner with business leaders to align change efforts with organizational priorities.
Skills, Abilities, and Knowledge Required
- Proven experience in both project management operations and department-wide communications.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written, verbal, and presentation communication abilities.
- Proficiency in Microsoft Office tools (moderate to advanced).
- Ability to manage multiple projects with competing deadlines.
- Strong interpersonal skills and the ability to build trust across all levels of the organization.
- Adaptability and sound judgment in a fast-paced environment.
Qualifications
- Bachelor’s degree in a PR, Marketing, or Business-related field or 5+ years of relevant experience in change management and communications.
- Experience in the financial services industry preferred.
- Familiarity with change management methodologies and tools is a plus.
- Industry designations or certifications (e.g., Prosci, CCMP) are a plus.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Top Skills
MS Office
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