Chief Operating Officer

JOB PROFILE

CHIEF OPERATING OFFICER

The Company

An established and fully accredited community-based not-for-profit healthcare provider of high-quality, compassionate care for the elderly and frail individuals with aging, serious illness, or grief challenges. These services include hospice and palliative care, grief support, and the PACE program. HopeWest began serving Western Colorado 30 years ago and today serves a 10,000-square-mile radius, including Grand Junction, Delta, Montrose, Ouray, Plateau Valley, DeBeque, Mesa, and Rifle.

Scope of the Job

The Chief Operating Officer will report to the President and CEO and will be based in Grand Junction, Colorado. The incumbent will be expected to provide strategic direction and leadership for all clinical care operations, including hospice and palliative care programs, grief and bereavement programs, and the PACE.

This executive-level position plays a crucial role in all day-to-day operations for the various clinical programs, ensuring that our community receives high-quality, regulatory-compliant care and services while also ensuring that efficient operations and cost-effective systems are in place.

You will be expected to:

Provide Strategic Leadership -

Work collaboratively with HopeWest’s Board of Directors and Senior Leadership to define the organizational strategies and operational priorities.

Lead the implementation of defined strategies and operational priorities.

Provide leadership, management, and vision necessary to ensure proper organizational controls are in place to effectively grow the organization's service lines in both short-term and long-term strategies.

Clinical Operations and Compliance -

Ensure the development and execution of clinical operations, processes, and policies across clinical programs.

Works collaboratively with executive and senior leadership to oversee the consistent execution of all patient safety policies and procedures.

Ensure compliance with all state and federal laws and regulations for all care programs.

Lead the development of clinical managerial systems, policies, and procedures ensuring they align with best clinical practices, patient care quality standards, and controls necessary to assure effective and efficient clinical operations.

Ensure organizational clinical quality and compliance in all programs and services, with all clinical disciplines.

Respond to high risk or escalated concerns and complaints of team, patients/families and participates in problem solving as needed. Provides leadership and consultation in complex problem-solving situations.

Culture and People Development-

Set the tone and example for the clinical teams’ organizational culture, cultivating a supportive and inclusive work environment for all team members through continuous development, modeling inclusive behaviors, organizational values, and proactively managing bias.

Supervise and develop the leadership and management of clinical programs.

Continuously seek to improve the experience for team members and patients/families by investigating and implementing process improvements and technology to drive communication, consistency, and efficiency.

Participate and advocate, as appropriate, the need for department continuing education programs with further the ongoing development of team member competency.

Financial Acumen and Management of Resources -

Oversee and assist with the development of an annual budget for all clinical operations.

Ensure effective allocation, utilization and return on resources, including staff, space, equipment, technology, and capital.

In collaboration with organizational leadership, conducts/oversees clinical contract negotiations, implementation, reporting, and compliance.

Work collectively with Human Resources and Executive Leadership to achieve high levels of team member engagement, retention, and talent acquisition.

Cultivate strategic relationships with local and state officials, community agencies, healthcare partners, and other business partners.

Candidate Requirements

1. We seek a seasoned healthcare executive with a minimum of 10 years of progressive clinical leadership experience. Candidates should have a proven track record demonstrating operational and fiscal effectiveness as a results-oriented healthcare professional, team builder, and leader. A master’s level education or higher is preferred. Bachelor’s degree in business administration, healthcare administration, or related field required.

2. We seek a mission-driven executive and leader with a demonstrated track record of success. Knowledge of the serious illness, end-of-life, and bereavement industry is desired. The perfect candidate will be a well-balanced executive with compassion, cultural and diversity sensitivity, community focus, and a business-minded professional.

3. We seek a well-rounded executive who is comfortable communicating at all levels within the organization and works well within a team environment supporting the organization's mission, vision, values, and strategies. For success you should be an analytical and problem solver with the ability to make informed decisions independently.

4. You must be an accomplished leader passionate about delivering high-quality care. You must possess uncompromising ethics and integrity that will reflect favorably on the organization and in the community.