What It's Like to Work at Built In

In 2025, Built In’s internal engagement data shows strong employee satisfaction and pride in recommending the company as a great place to work. Built In holds an employee Net Promoter Score (eNPS) of +48, with 70 percent of employees identifying as promoters. Team members cite a supportive culture, strong career growth, flexibility that makes work sustainable, and a meaningful, mission-driven purpose as the top reasons they would recommend Built In.

Internal surveys conducted in October 2025 found that 86 percent of employees describe their work environment as positive and 82 percent feel clear alignment with company goals and strategy. This reflects a culture where people feel respected, supported, and empowered to grow. External data aggregated from independent employee-review platforms (e.g., Glassdoor, Comparably) as of 2025 shows similar sentiment, reinforcing that employees view Built In as a workplace worth recommending.

Built In achieved high offer-acceptance rates from referrals, demonstrating that employees see this as a place worth joining, with strong confidence in the employee experience and loyalty that translates into word-of-mouth recommendations. Recommendation data is bolstered by positive reviews on third-party sites, recognition in Built In’s own Best Places to Work awards, and external coverage highlighting Built In’s culture, flexibility, and mission-driven approach.

While some employees previously raised concerns about workload and growth paths, leadership introduced clearer career pathways and expanded flexibility programs in late 2022, which has helped stabilize engagement scores and reassure employees that Built In remains a company worth recommending to a friend.

Employee Perspective

“We've built up such a supportive, collaborative, hard-working group of people, and it's a joy to be able to work with and learn from them every day.”
 — Ellen Glover, Senior Associate Editor (2025)

At-a-Glance

• eNPS: +48 (70% promoters, Oct 2025 internal survey)
• Positive environment: 86% agree (2025 internal survey)
• Goal alignment: 82% agree (2025 internal survey)
• External recommendation rate: ≈ 70–72% (aggregated review data, 2025)
   

Learn more about Built In’s culture and flexibility in Built In’s People-First Approach to Work-Life Balance and explore our Benefits and Perks.

Built In is recognized as an innovator and employer of choice, known for its supportive culture, comprehensive benefits, and mission-driven work. As of October 2025, internal and external data reflect a consistently strong reputation: Built In maintains an overall workplace rating around 3.9–4.2 / 5 and receives B+ to A− grades for culture, management, and professional development.

On independent employee-review platforms, Built In ranks in the top 25% of similarly sized companies, with standout scores across key categories — CEO A+, Perks & Benefits A+, Compensation A+, Happiness A−, Professional Development B+, and Management B+. Collectively, these scores reflect strong employee confidence and broad validation of the company’s culture and leadership.

Built In’s reputation extends beyond review platforms. The company was named one of the Best Places to Work (2025) for its people-first culture, DEI initiatives, and commitment to balance. Leadership reinforces this reputation by investing in workplace experience, improving capacity planning and career paths, and responding directly to feedback. High offer-acceptance rates from referrals also demonstrate loyalty and word-of-mouth advocacy among current employees.

While some reviews have raised concerns about workloads and clarity around career paths, leadership introduced role balancing, capacity planning initiatives, and clarified career pathways in mid-2023, which have helped stabilize external ratings, improved internal confidence, and reinforced the company’s reputation in the market.

External Signals (2025): Independent employee-review platforms (e.g., Glassdoor, Comparably) report above-average ratings for leadership, culture, and flexibility — closely aligned with Built In’s internal engagement results.

Employee Perspective

“What I love most about Built In is the people. I always feel so supported by my leadership, manager and peers.”
 — Cali Anderson, Former Account Manager (2025)

At-a-Glance

• Overall rating: ≈ 3.9–4.2 / 5 (aggregated review data, 2025)
• Culture & Manager scores: B+ to A− range (2025)
• Category leaders: CEO A+, Perks & Benefits A+, Compensation A+, Happiness A−, Professional Development B+, Management B+
• eNPS: +48 with 70% promoters (Oct 2025 internal survey)
• Best Places to Work award: 2025 recipient
• Employee loyalty: High referral acceptance rates (2025 internal data)
• Leadership focus: Transparent communication, career path clarity, capacity planning initiatives (2023–2025)
  
   

Explore more about Built In’s culture in Built In Leadership and Management: Inspiring Growth, Clarity and Connection and Built In’s People-First Approach to Work-Life Balance.

At Built In, one tradeoff employees experience is the fast-paced, high-growth environment that comes with working at an evolving tech company. About 42 percent of employees (2025 internal survey) report occasionally taking on responsibilities outside their core role — a reflection of Built In’s lean, high-ownership culture and startup mindset. Employees describe this as both challenging and rewarding, offering opportunities to broaden skills and collaborate across teams.

Former Staff Writer Alton Zenon III explained, “Change is frequent as we scale, and you have to get used to things shifting — like goals, tools, and processes. This change creates opportunities for professional growth, and each development introduces the chance to learn a skill or take on more responsibility.”

Leadership works to balance this tradeoff through regular manager check-ins, semi-annual performance conversations, and structured workload reviews that help ensure sustainability. Well-being programs such as Flexible Paid Time Off, Quarterly Wellness Days, and Half-Day Fridays reinforce recovery and help employees recharge.

The tradeoff is offset by major strengths, including strong alignment with Built In’s mission (83% favorable, 2025), visible leadership accessibility, and clear opportunities for internal mobility. Former Software Engineer Carly Gundy shared, “Built In has been very supportive of our career development. When I expressed that I was interested in expanding more into software engineering, I was given the opportunity to join a new team.”

Built In recruiters surface these realities early in candidate conversations, managers revisit them in one-on-ones, and leaders discuss them transparently in companywide meetings — ensuring employees feel informed, respected, and prepared rather than surprised.

At-a-Glance

• Workload ownership: ~42% take on cross-functional responsibilities (2025 internal survey)
• Mission alignment: 83% favorable (2025 internal survey)
• Sustainability practices: Flexible Paid Time Off, Quarterly Wellness Days, Half-Day Fridays
• Manager support: Regular check-ins + semi-annual reviews
• Growth culture: High visibility, internal mobility, leadership accessibility
   

Learn more about how Built In supports employee well-being and sustainable performance in Built In’s People-First Approach to Work-Life Balance and Built In Leadership and Management: Inspiring Growth, Clarity and Connection.