Built In
Built In Company Culture & Values
Built In employees describe the culture as collaborative, mission-driven, inclusive, and transparent (2025 internal survey). The company’s values — Be Inclusive, Lead with Solutions, Be Unreasonably Passionate, Own the Result, Stay Curious, and Do More — are embedded in daily interactions and decision-making.
Employees point to employee resource groups (ERGs), company rituals such as Recharge Week and Half-Day Fridays, value-based recognition programs, and informal team bonding as proof that culture is lived, not just stated. Many highlight a strong sense of connection and shared purpose, where smart, kind, and driven people work together to shape the future of tech recruitment and employer branding.
Leadership reinforces openness and belonging by discussing company values during all-hands meetings, maintaining transparent communication channels, and funding programs that promote inclusion, well-being, and connection across teams.
External data support these signals — as favorability scores show high marks for team relationships and a rating of ~87% for gender representation (Comparably), and Built In’s culture is further recognized through inclusion in Best Places to Work awards for flexibility, engagement, and leadership values.
Employee Perspective
Employees consistently highlight open communication, approachable leadership, and a workplace that feels personal rather than transactional.
“Folks on the content team really do encourage each other; we share our knowledge and make a point to learn from one another,” said Taylor Rose, Staff Writer (2025).
At-a-Glance
- Culture traits: Collaborative, mission-driven, inclusive, transparent
- Core rituals: Recharge Week, Half-Day Fridays, ERGs, value-based recognition
Leadership style: Approachable, open communication, values-led
External Signals (2025)
~72 % of reviewers would recommend working at Built In (Glassdoor); overall rating ~3.9 / 5; outlook ~83 / 100 (Comparably). Built In is also featured on Best Places to Work lists recognizing flexibility and people-first culture.
Learn more about Built In’s people-first culture in Built In’s People-First Approach to Work-Life Balance
Built In employees describe collaboration as cross-functional, open, agile, and supportive (2025 internal survey). The company’s culture emphasizes autonomy balanced with empathy and transparency, where teams work together toward a shared mission of connecting the tech community.
According to the Employee Handbook (effective April 14, 2025), collaboration is embedded in Built In’s hybrid model — known internally as Flex Mode — which combines in-office teamwork in Chicago with virtual coordination across remote geographies. Employees leverage shared tools like Slack, Asana, and Jira, and participate in rituals such as retros, cross-team standups, and structured feedback forums to ensure alignment and fast decision-making.
Teams across Product, Tech, Content, Sales, Marketing, and Operations regularly partner to deliver seamless client and product outcomes. Leadership strives to create space for people to work autonomously, but they’re the first to step in, with empathy, and provide support when needed. This approach encourages innovation without silos and reinforces a culture of mutual accountability.
Employee Perspective
Employees consistently highlight clear ownership structures, openness across departments, and norms around asynchronous versus synchronous work that enable effective collaboration.
- “Built In has given me the opportunity to work in multiple functions and on various cross-functional projects,” added Leeah Freeark, Product Manager (2025). “These roles have given me a multi-faceted perspective on our product and led me toward my ideal career path.”
- “It’s pretty remarkable to experience an entire company operating as one team,” said a Growth Team member (2025). “At Built In, we tackle problems and achieve goals together, sharing in the responsibility of successes and downfalls alike.”
- “The team culture is collaborative. Everyone works together to help each other succeed… everyone’s focus is not just on their own output but also on the team’s success,” shared a former Sales Team member.
At-a-Glance
- Collaboration style: Cross-functional, transparent, and empathy-led
- Hybrid model: Flex Mode (in-office in Chicago + remote collaboration elsewhere)
- Core tools: Slack, Asana, Jira, retros, cross-team standups
- Cultural anchors: Autonomy, accountability, and shared mission alignment
External Signals (2025)
On review sites, employees describe Built In as “a company that truly operates as one team,” praising leaders who “empower people to collaborate with empathy and transparency” (Glassdoor). Built In employees rate their manager 87/100, earning a B+ in external reviews for their support and collaboration (Comparably 2025).
Learn more about how Built In leadership fosters a collaborative culture in Built In Leadership and Management: Inspiring Growth, Clarity and Connection. And how collaboration spurred Built In’s growth in Built In Growth: How the Company Went From Local Job Sites to an International Tech Hub.
Built In employees report that recognition is authentic, frequent, and values-driven, reflecting a culture where appreciation is both public and personal (2025 internal survey). Recognition at Built In occurs through company-wide celebrations, digital platforms, and day-to-day acknowledgment from peers and managers.
At monthly All Hands meetings, employees who exemplify Built In’s core values — Be Inclusive, Lead with Solutions, Be Unreasonably Passionate, Own the Result, Stay Curious, Do More — are spotlighted in front of the company. Ongoing appreciation happens in the #celebration Slack channel, where team members celebrate wins, anniversaries, new hires, and personal milestones like weddings and baby showers.
Employees also highlight small, meaningful moments of appreciation — a manager calling out great work in a meeting or a cross-departmental thank-you that makes contributions visible beyond immediate teams. These gestures make recognition feel genuine rather than performative, reinforcing Built In’s culture of authenticity, transparency, and shared success.
Leadership further embeds recognition into performance review cycles and team rituals, ensuring strong work is acknowledged for its real impact, not ceremony. Recognition is viewed as a key part of alignment, motivation, and company-wide connection.
Employee Perspective
Employees describe Built In as a place where people celebrate one another’s wins and leaders make recognition personal and consistent.
At-a-Glance
- Recognition formats: All Hands spotlights, #celebration Slack channel, peer shoutouts
- Values focus: Monthly recognition tied to Built In’s six core values
- Manager practice: Frequent acknowledgment in team meetings and performance reviews
- Culture drivers: Authenticity, transparency, shared success
External Signals (2025)
Employees on review sites praise “leaders who make recognition personal and consistent” and describe a culture that celebrates wins across teams (Glassdoor 2025). About 87 percent of employees also rate the workplace as positive (Comparably 2025).
Read more about how Built In leaders foster an authentic culture in Built In Leadership and Management: Inspiring Growth, Clarity and Connection.
Built In Employee Reviews
