Top Social Impact Jobs in Denver & Boulder, CO

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Manages inbound and outbound sales activities for two SaaS products, including prospect qualification, discovery, product demonstrations, follow-up, quotes, contracts, and closing. Maintains CRM records, monitors pipeline and revenue targets, reports sales activity, and coordinates handoffs for onboarding. The role also supports sales campaigns, escalates nonstandard deals, and communicates customer insights to sales, marketing, and product teams.

Build and manage strategic partnerships across government agencies, associations, universities, nonprofits, consultants, resellers, and systems integrators. Develop go-to-market strategies, represent the company in external meetings and events, create partnership models, generate qualified opportunities, gather market insights, and build repeatable systems and playbooks. Collaborate with sales, product, deployments, marketing, and leadership to expand market presence and support growth.

Validate and review CO APCD-derived data products using SQL and visualization tools, perform output comparisons and project-level analyses, follow quality control standards, document findings, and communicate results to technical and non-technical stakeholders while supporting continuous improvement of data QA processes.

Implement and optimize cross-channel marketing campaigns using Braze and data warehouse integrations. Build complex journey flows, dynamic templates (Liquid), audience segmentation, and QA campaigns. Collaborate with marketing and engineering to validate data, ensure compliance (SMS/email), and scale personalized lifecycle messaging.

Leads lifecycle marketing strategy for patient and provider audiences across email, SMS, and push channels. Builds and manages the lifecycle marketing function, launches and tests programs, improves acquisition, retention, reactivation, CAC, LTV, and churn, and partners cross-functionally with Product, Engineering, Operations, Analytics, Finance, and Marketing. Oversees budgets, forecasting, governance, compliance, and customer journey initiatives in a regulated healthcare environment.

Own consumer and partner revenue-share accounting, including month-end close, journal entries, reconciliations, variance analysis, audit support, and PCAOB-compliant disclosures. Partner with engineering, FP&A, and SOX teams to improve accounting systems and controls, automate revenue recognition workflows using AI, and ensure accurate US GAAP reporting for high-volume, multi-currency transactions.

Monitor and triage security alerts, support incident response and vulnerability remediation, review logs, tune SIEM detections, and maintain security documentation. The role contributes to risk assessments, control improvements, automation, dashboards, and operational playbooks while collaborating with internal teams. It requires familiarity with EDR, SIEM/SOAR, CSPM, vulnerability management, firewalls, cloud environments, networking, operating systems, security frameworks, and common attack techniques.

Lead a small, hands-on engineering team responsible for analytics infrastructure and member growth. Own technical strategy for ClickHouse-powered analytics, data visualizations, and LLM-enabled data experiences, while guiding onboarding and activation roadmaps. Write and review code, design experiments, partner with product and design, make architectural decisions, and hire, mentor, and develop engineers. The role requires strong web application experience, product judgment, communication skills, and expertise across Ruby on Rails, databases, ReactJS, and TypeScript.

Conduct empathetic live conversations with clients who canceled, missed appointments, or disengaged from care. Help clients rebook, rematch with providers, understand platform tools, and navigate payor-specific programs. Document interactions for handoffs, collaborate with clinical and operations teams, resolve escalations, identify engagement barriers, and contribute to improvements in the client care experience while meeting outreach and productivity goals.