Top Remote Senior Level Customer Success & Experience Jobs in CO

Lead and mentor a client-facing analyst team to design, implement, and scale prior-authorization decision automation for PaaS clients. Consult on strategic roadmaps, translate client requirements into technical blueprints, collaborate with product and engineering, optimize processes and analytics frameworks, build visualization reports from authorization and claims data, and ensure client KPIs and end-to-end automation success across the customer lifecycle.

Lead strategic enterprise accounts to drive retention, renewals, and expansion. Build executive relationships, develop account plans, conduct QBRs, forecast growth, negotiate renewals, and collaborate cross-functionally to ensure customers realize platform value and become advocates.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage complex, high-value enterprise accounts to drive adoption, value realization, and retention of Vendavo SaaS pricing and CPQ solutions. Build executive relationships, collaborate with account teams and SMEs, monitor customer health metrics, advocate customer needs for product enhancements, support upsell opportunities, and coordinate cross-functional teams to resolve issues.

Serve as the primary technical contact for customers, design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, influence product roadmap via customer feedback, and align technical strategy with sales and product teams to drive platform adoption.

Lead and deliver customer onboarding projects for Snyk from kickoff to closure. Manage multiple implementations, run Spanish-language stakeholder calls, plan and track delivery, mitigate risks, and collaborate with Sales, Product, Engineering, and Support to embed Snyk into customers' SDLC and DevOps workflows.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Lead digital transformation and AI-powered support initiatives to improve case lifecycle, self-service adoption, and customer outcomes. Own knowledge management (KCS), process optimization (Lean/Six Sigma), enablement, COE programs, and cross-functional partnerships with Engineering, Product, and Operations. Analyze case trends and metrics to drive product, process, and digital support improvements and reduce resolution times.