Top Remote Senior Level Customer Success & Experience Jobs in CO

Own a mixed portfolio of grocery retailer accounts, managing onboarding, retention, expansion, account health, and long-term partnerships. Deliver data-driven account reviews, interpret performance data, identify churn risks, and tailor high-touch or scaled engagement models by account value. Collaborate with analytics, product, marketing, and operations teams to improve retailer outcomes. The role also requires public speaking, project management, creative problem-solving, and travel of up to 20%.

Manage customer retention, renewals, relationships, and expansion opportunities across an existing account base. Develop territory plans, coordinate with customers and procurement, maintain sales data, identify upsell opportunities, and present solutions aligned with business needs. The role requires strong communication, organization, multitasking, and proficiency with Salesforce, CRM tools, and Microsoft Office.

Leads HiBob’s US Customer Support strategy, organization, operating model, performance, and customer experience. Responsibilities include scaling support delivery, developing leaders, managing service levels and workforce capacity, building premium support for strategic customers, partnering with Customer Success, influencing cross-functional priorities, and driving regional adoption of AI, automation, and global CX capabilities.

Own enterprise customer implementations of Samsara’s IoT platform, managing deployment plans, adoption roadmaps, training, progress tracking, and account health. Build trusted relationships with executives and end users, explain technical solutions, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Manage multiple engagements, mentor Customer Success and Support teams, and help customers achieve safety, efficiency, and sustainability outcomes.

Own renewal strategy and execution for a portfolio of public sector customers. Develop account plans, forecast renewal outcomes using customer health and adoption data, coordinate with Sales and Customer Success, execute personalized outreach, resolve renewal risks, and improve renewal workflows to drive retention and timely renewals.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Lead implementation and onboarding of private fund management software for private equity clients. Translate fund accounting, investment structures, and client requirements into business logic and product enhancements. Build relationships with CFOs and Controllers, plan rollouts, prioritize roadmap needs, and collaborate with Product and Engineering teams to design and test complex fund structures.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Owns the technical relationship with strategic enterprise customers, driving Dynatrace adoption, platform health, architecture guidance, success planning, consumption, and business value. Leads executive reviews, escalations, support-case resolution, product enhancement advocacy, change-window support, and customer events. Coordinates cross-functional teams, manages risks, supports high-impact production changes, and provides planned after-hours coverage for critical business milestones.

Provides technical advisory and post-sales support for enterprise accounts using SonarQube. Responsibilities include identifying adoption barriers, developing remediation plans, conducting deployment audits and QBRs, educating development teams, promoting code quality and security practices, gathering product feedback, supporting expansion, and partnering with sales on account and technical strategies. Requires strong software development or DevOps expertise, customer-facing experience, communication skills, autonomy, and the ability to advise technical stakeholders.