Top Remote Senior Level Customer Success & Experience Jobs in CO

Lead CX Strategy to shape post-sales direction across Customer Success, Renewals, and Professional Services. Own planning, coverage/segmentation, KPI frameworks, and cross-functional strategic programs. Drive customer lifecycle design, voice-of-customer integration, and business cases for systems, tooling, and reporting to improve retention, expansion, adoption, and long-term customer value.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

Lead development and delivery of training and enablement programs focused on medical economics and value-based care. Provide subject-matter expertise on risk adjustment, cost management, network optimization, and contract forecasting. Collaborate cross-functionally with product, engineering, analytics, and customer teams to embed customer workflows into content, improve adoption, and measure training impact.

As a Partner Success Engineer at Deepgram, you will drive partner engagement, manage technical enablement, and ensure successful integration of AI solutions, while continuously optimizing workflows and fostering collaboration across teams.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.

Lead and mentor a client-facing analyst team to design, implement, and scale prior-authorization decision automation for PaaS clients. Consult on strategic roadmaps, translate client requirements into technical blueprints, collaborate with product and engineering, optimize processes and analytics frameworks, build visualization reports from authorization and claims data, and ensure client KPIs and end-to-end automation success across the customer lifecycle.

Lead strategic enterprise accounts to drive retention, renewals, and expansion. Build executive relationships, develop account plans, conduct QBRs, forecast growth, negotiate renewals, and collaborate cross-functionally to ensure customers realize platform value and become advocates.

Lead high-volume inbound/outbound Account Strategy conversations to retain and grow SMB restaurant customers. Handle contract/pricing negotiations, diagnose needs, leverage product and data to drive outcomes, document interactions, surface customer feedback, and collaborate with Sales, Support, Product, and Finance to improve retention and long-term growth.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.