Top Remote Senior Level Customer Success & Experience Jobs in CO

Manage enterprise restaurant accounts from onboarding through long-term growth. Improve retention, educate clients using customized data-driven materials, identify expansion opportunities, mitigate churn risk, lead monthly business reviews, interpret account data, and collaborate with analytics, product, marketing, and operations teams to strengthen retailer relationships.

Manage technical customer relationships for US Federal Government accounts, driving adoption, value realization, renewals, and risk mitigation. Lead business reviews, support FedRAMP-regulated environments, educate customers on security platform capabilities, and troubleshoot networking and authentication issues. The role requires expertise in Zscaler technologies, cloud security, enterprise infrastructure, and federal compliance, along with US citizenship and eligibility for DoD/DoW Secret or Top Secret clearance.

Own post-launch success for a portfolio of travel management company partners and corporate accounts. Drive account migration, agent and traveler adoption, booking growth, partner health, QBRs, escalations, and expansion opportunities. Coordinate with Implementation, Support, Product, and Business Development teams while translating partner feedback into internal action. Use performance metrics to identify risks, guide partner conversations, and improve long-term commercial outcomes.

Leads three Financial Products teams, owning strategy, operating plans, customer onboarding, enablement, adoption, retention, and spend growth. Manages managers and individual contributors, establishes scalable processes and performance standards, develops talent, and uses dashboards and operating metrics to improve activation, customer satisfaction, productivity, and commercial outcomes. Partners cross-functionally with Product, Engineering, Sales, Customer Success, Risk, Support, and Operations.

Provides proactive technical account management for public-sector cybersecurity customers. Responsibilities include customer onboarding, platform training, health checks, technical issue resolution, escalation management, knowledge-base development, customer advocacy, renewal-risk mitigation, and identifying account expansion opportunities. The role requires strong customer service, communication, technical troubleshooting, security knowledge, AI technology experience, and travel of up to 25%.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, expansion revenue, and customer satisfaction. Lead executive business reviews, develop account and impact plans, resolve issues proactively, identify growth opportunities, and represent customer needs internally. Mentor customer success professionals while managing a complex book of business. The role requires approximately 30% travel for on-site visits, business reviews, and key client engagements.