Top Remote Senior Level Customer Success & Experience Jobs in CO

Own renewal strategy and execution for a portfolio of public sector customers. Develop account plans, forecast renewal outcomes using customer health and adoption data, coordinate with Sales and Customer Success, execute personalized outreach, resolve renewal risks, and improve renewal workflows to drive retention and timely renewals.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Lead implementation and onboarding of private fund management software for private equity clients. Translate fund accounting, investment structures, and client requirements into business logic and product enhancements. Build relationships with CFOs and Controllers, plan rollouts, prioritize roadmap needs, and collaborate with Product and Engineering teams to design and test complex fund structures.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Owns the technical relationship with strategic enterprise customers, driving Dynatrace adoption, platform health, architecture guidance, success planning, consumption, and business value. Leads executive reviews, escalations, support-case resolution, product enhancement advocacy, change-window support, and customer events. Coordinates cross-functional teams, manages risks, supports high-impact production changes, and provides planned after-hours coverage for critical business milestones.

Provides technical advisory and post-sales support for enterprise accounts using SonarQube. Responsibilities include identifying adoption barriers, developing remediation plans, conducting deployment audits and QBRs, educating development teams, promoting code quality and security practices, gathering product feedback, supporting expansion, and partnering with sales on account and technical strategies. Requires strong software development or DevOps expertise, customer-facing experience, communication skills, autonomy, and the ability to advise technical stakeholders.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch roadmaps, track implementation and account health, train executives and end users, resolve challenges, and coordinate with Sales, Support, Sales Engineering, Product, and other teams. Mentor Customer Success and Support colleagues while managing multiple customer engagements and strengthening long-term customer relationships.

Own and grow strategic enterprise customer relationships, driving retention, renewals, expansion, and seven-figure software transactions. Develop multi-year account plans, build executive and technical stakeholder relationships, identify expansion opportunities, lead negotiations, maintain forecasts and pipeline visibility, and coordinate cross-functional teams. Engage with data scientists and AI/ML engineers to understand adoption, customer outcomes, and opportunities to expand platform usage across business units and use cases.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Provides post-sales technical account management for cybersecurity customers and partners. Responsibilities include resolving complex technical issues, coordinating escalations, onboarding and training customers, conducting technical business reviews, supporting product adoption, identifying expansion opportunities, advocating for customer needs, enabling technical sales, and collaborating with product and engineering teams. The role is remote, customer-facing, presentation-oriented, and requires approximately 25% travel.