Top Remote Senior Level Customer Success & Experience Jobs in CO

Lead cross-functional efforts to ensure client support meets or exceeds expectations. Manage escalations, align Sales/CS with Support, standardize reporting and metrics, recommend process improvements, and use data-driven insights to improve customer experience and meet SLAs.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

The Customer Value Architect drives customer onboarding and adoption of Falcon Flex, ensures value realization, minimizes churn, and conducts business reviews to support customer relationships.

Lead Customer Success Operations to scale systems, processes, and policies. Partner with senior CS leaders, run cross-functional projects, prioritize CS requests, enhance automation with Rev Tech, manage UAT and communications, and lead a high-performing CS Ops team to drive retention, expansion, and efficient post-sales operations.

The Senior Workday Analyst will enhance Workday Benefits, collaborate with stakeholders, and optimize HR processes. Responsibilities include configuration, testing, and deployment within Workday.

Serve as a strategic technical advisor to enterprise clients: coordinate resources, manage communications and SLAs, track and resolve support issues, analyze usage data, escalate critical concerns, and drive continuous improvement and client satisfaction.

Manage and grow key insurance carrier partnerships, driving new product launches with a focus on improving risk through technology.

The Advisory Solution Consultant supports State and Local Solution Sales by providing technical expertise, conducting workshops, and guiding revenue through product solutions during sales cycles.

The Customer Success Manager will drive growth for strategic accounts, ensuring successful onboarding, value realization, and managing executive relationships while collaborating with internal teams.

The Senior Customer Success Manager oversees customer relationships, drives engagement, manages projects, and collaborates cross-functionally to retain and grow enterprise accounts.