Top Remote Senior Level Customer Success & Experience Jobs in CO

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Lead end-to-end 8-12 week onboarding engagements for strategic enterprise customers, configuring the Udemy Business platform, delivering training and integrations (e.g., SSO), mentoring junior consultants, and ensuring smooth handoff to Customer Success while shaping scalable onboarding playbooks and capturing customer insights.

Own and grow a portfolio of publisher media accounts: drive retention, onboarding, content strategy, performance optimization, cross-functional coordination, and data-driven reporting to increase revenue and satisfaction.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Manage a portfolio of Superhuman Docs accounts to drive adoption, retention, and expansion. Act as a trusted advisor, run account reviews, build feedback loops to inform product roadmap, design change management and enablement programs, and collaborate cross-functionally to deliver customer value and identify upsell opportunities.

Own onboarding and long-term success for employer clients (<3,000 employees). Serve as primary contact, guide launches, support employer portal usage, deliver customized communications and campaigns, partner with brokers, marketing, product, and operations to increase benefit awareness and utilization.

Serve as primary partner contact managing onboarding, renewals, and growth for higher-ed clients. Drive enrollment and retention goals, report on metrics, remove barriers for learners, design scalable processes, and coordinate cross-functional teams to improve partner satisfaction and outcomes.

The Strategic Account Director connects presales strategy with post-sales execution, fosters collaboration, and develops client relationships to drive successful marketing outcomes.