Top Remote Senior Level Customer Success & Experience Jobs in CO

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

Manages complex enterprise client accounts by building relationships, executing account strategies, optimizing product adoption, resolving issues, supporting sales opportunities, and coordinating implementations across business units. The role partners with sales and internal teams, supports RFI/RFP/RFQ responses, tracks opportunities and projects, presents to stakeholders, uses data for recommendations, and retains and grows existing business. Up to 25% travel may be required.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.

Serve as a trusted post-sales technical advisor for strategic customers: drive Dynatrace deployment and adoption, troubleshoot complex integrations, provide training and coaching, advocate customer needs to support and product teams, conduct business reviews, and document best practices.

Own Deepgram’s strategic AWS partnership, including technical adoption, retention, expansion, Marketplace listings, private offers, co-selling, and joint GTM. Serve as AWS’s trusted technical and commercial advisor, lead demos, workshops, architecture guidance, troubleshooting, business reviews, and joint planning. Track usage and growth, influence internal product and GTM strategy, and build AI-powered tools and workflows that eliminate recurring work.

Own end-to-end client onboarding for the LevPro platform, from scoping and kickoff through configuration, data migration, integrations, testing, training, and go-live. Translate client workflows into scalable system solutions, coordinate with internal and external technical teams, troubleshoot issues, document processes, and support long-term client relationships. The role partners with sales, data, customer success, product, engineering, and third parties while managing multiple implementations and improving implementation processes.

Provides expert support for the Benefits product, owns complex customer escalations, and partners with Product and Engineering to resolve issues. Coaches Customer Experience Specialists, conducts quality reviews, supports onboarding and training, maintains knowledge resources, and participates in UAT and bug hunting. Identifies recurring issues and product gaps while driving process improvements, operational excellence, and consistent customer outcomes across Customer Experience, Implementation, and Managed Services teams.

Own retention and upsell efforts for large employer clients, serving as a strategic partner on health plan design, cost performance, and plan outcomes. Manage broker and client relationships, monitor account health, address risks, resolve strategic issues, and collaborate with account managers and product, data, and technology teams. Develop customized reports and presentations demonstrating client value and ROI while improving net revenue retention and account performance.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.