Top Remote Senior Level Customer Success & Experience Jobs in CO

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, expansion revenue, and customer satisfaction. Lead executive business reviews, develop account and impact plans, resolve issues proactively, identify growth opportunities, and represent customer needs internally. Mentor customer success professionals while managing a complex book of business. The role requires approximately 30% travel for on-site visits, business reviews, and key client engagements.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Build and optimize digital customer journeys across the SaaS lifecycle, using customer behavior data, trigger logic, testing frameworks, and education content to improve retention, engagement, and expansion. The role independently executes strategy, analyzes metrics, and partners with Customer Success, Marketing, RevOps, Support, and Product teams. It requires experience with CRM platforms, SaaS sales and renewal cycles, cross-functional initiatives, and customer journey implementation across SMB through enterprise segments.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Own strategy, renewals, expansion, and executive relationships for major enterprise bank and credit union accounts. Drive customer outcomes, retention, product adoption, and revenue growth while coaching Associate GMs. Partner with Product and Engineering to translate feedback into product requirements, use data to identify risks and opportunities, and manage high-level commercial and operational priorities.

Manage a portfolio of North American betting and gaming clients, driving retention, renewals, expansions, cross-sells, and upsells. Build account plans, lead business reviews, monitor performance metrics, communicate platform value, resolve concerns, and coordinate with customer success, sales, product, and engineering teams. Maintain accurate CRM forecasts and account records while applying fraud prevention knowledge to develop tailored solutions and strengthen executive relationships.

Owns the post-sales lifecycle for enterprise customers, serving as their primary advocate and coordinating onboarding, adoption, value realization, renewals, escalations, and issue resolution. Develops success plans, monitors account health, drives product usage, manages cross-functional teams, communicates with executive stakeholders, and delivers proactive recommendations and root cause analyses. Requires strong enterprise account management, escalation leadership, communication, and collaboration skills, with occasional travel and flexibility outside standard business hours.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Owns high-severity customer finance escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyzes escalation trends, leads process-improvement programs, improves workflows and dashboards, coaches frontline teams, and drives systemic issue prevention. Success is measured through faster resolution, improved customer satisfaction, SLA adherence, and permanent resolution of recurring problems.