Top Remote Senior Level Customer Success & Experience Jobs in CO

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

Serve as primary partner contact managing onboarding, renewals, and growth for higher-ed clients. Drive enrollment and retention goals, report on metrics, remove barriers for learners, design scalable processes, and coordinate cross-functional teams to improve partner satisfaction and outcomes.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

Lead and develop a team of 10-12 Marketing Success Specialists to execute multi-channel campaigns, manage escalations and QA, build scalable processes and playbooks, drive customer growth, and perform business reviews to improve marketing operations and results.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Senior Claims Learning & Development Specialist designs and delivers training programs for claims processes, ensuring compliance and effectiveness while partnering with multiple teams to support continuous improvement.

The Senior Forward Deployed Accountant leads enterprise customer engagements, automating accounting processes with AI Agents. Responsibilities include technical troubleshooting, workflow design, and collaborating with account teams for adoption and success.