Top Remote Senior Level Customer Success & Experience Jobs in CO

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Leads customer education strategy and self-serve learning experiences to improve customer success and business outcomes. Owns educational content, webinar programs, customer playbooks, and training initiatives. Uses qualitative and quantitative data to identify learning gaps, measure engagement, reduce support needs, improve CSAT, and optimize content. Partners cross-functionally with Customer Success, Marketing, Product, subject matter experts, and customer teams while managing large projects, timelines, deliverables, and operational readiness for new products and features.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

Manages strategic relationships with national commercial fleet clients, serving as the primary contact for satisfaction, retention, and operational success. Develops client programs, SOPs, and service improvements; leads client and cross-functional communications; coordinates critical issue resolution; monitors satisfaction, performance metrics, and operational risks; and analyzes operational and financial data to improve efficiency and outcomes.

Designs and delivers scaled customer education through webinars, cohort-based programs, and digital learning experiences. Creates and adapts training materials, facilitates live sessions, manages logistics, answers platform questions, and analyzes engagement data to improve programming. Collaborates with Customer Success and Product teams to identify knowledge gaps and increase customer adoption of Samsara’s SaaS platform across multiple industries.

Own and grow employer and workplace partnerships through onboarding, activation, optimization, renewal, and expansion. Build success plans, engagement campaigns, business reviews, and data-driven recommendations while managing escalations, renewals, compliance, and cross-functional execution. Serve as a trusted advisor to HR, Benefits, Payroll, and executive stakeholders, using Salesforce and reporting tools to track performance, risks, opportunities, and next steps. Travel approximately 10–15% as needed.

Own and scale Drata’s customer education function across Enterprise and SMB segments. Build the Drata Academy curriculum, launch an Admin Certification program, define learning standards and KPIs, and use AI and data to improve customer outcomes. Integrate education with Digital CS, Product, Community, Marketing, Support, in-app guidance, and events. This senior individual contributor will set strategy, manage the roadmap, and establish a foundation for future team growth.

Serve as a senior technical partner to Enterprise customers by designing, building, troubleshooting, and improving reliable automations. Lead architecture reviews, technical account planning, executive conversations, escalations, and cross-functional initiatives. Partner with Customer Success to improve adoption, retention, and growth while representing customer needs to Product and Engineering. Advise customers on responsible AI implementation, including AI-assisted workflows, agentic systems, evaluation, governance, security, and oversight.

Consult PaaS clients on prior authorization decision automation programs, translating requirements into technical blueprints and partnering with Product, Design, Development, and Engineering. Build strategic improvement roadmaps, analyze healthcare authorization data, maintain dashboards and reports, monitor client KPIs, and ensure automation success throughout the customer lifecycle. The role also identifies scalable workflow improvements and guides customers in maximizing platform value.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.