Top Remote Senior Level Customer Success & Experience Jobs in CO

Manage technical customer relationships for US Federal Government accounts, driving adoption, value realization, renewals, and risk mitigation. Lead business reviews, support FedRAMP-regulated environments, educate customers on security platform capabilities, and troubleshoot networking and authentication issues. The role requires expertise in Zscaler technologies, cloud security, enterprise infrastructure, and federal compliance, along with US citizenship and eligibility for DoD/DoW Secret or Top Secret clearance.

Own post-launch success for a portfolio of travel management company partners and corporate accounts. Drive account migration, agent and traveler adoption, booking growth, partner health, QBRs, escalations, and expansion opportunities. Coordinate with Implementation, Support, Product, and Business Development teams while translating partner feedback into internal action. Use performance metrics to identify risks, guide partner conversations, and improve long-term commercial outcomes.

Own technology and distribution partner accounts, maintaining API and integration health, content quality, incident resolution, onboarding, revenue growth, QBRs, renewals, and technical roadmap alignment. Serve as the primary technical and commercial contact for OTAs, GDS partners, connectivity providers, and channel partners while coordinating with Product, Engineering, Operations, Pricing, and Finance.

Leads three Financial Products teams, owning strategy, operating plans, customer onboarding, enablement, adoption, retention, and spend growth. Manages managers and individual contributors, establishes scalable processes and performance standards, develops talent, and uses dashboards and operating metrics to improve activation, customer satisfaction, productivity, and commercial outcomes. Partners cross-functionally with Product, Engineering, Sales, Customer Success, Risk, Support, and Operations.

Provides proactive technical account management for public-sector cybersecurity customers. Responsibilities include customer onboarding, platform training, health checks, technical issue resolution, escalation management, knowledge-base development, customer advocacy, renewal-risk mitigation, and identifying account expansion opportunities. The role requires strong customer service, communication, technical troubleshooting, security knowledge, AI technology experience, and travel of up to 25%.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Manage strategic enterprise accounts in the fuel and convenience-store industries, guiding onboarding, retention, growth, and expansion. Build account plans, conduct performance reviews, interpret data, create reports and case studies, monitor account health, address churn risks, and identify expansion opportunities. Partner with analytics, product, marketing, and operations teams while maintaining relationships with senior client stakeholders. The role includes up to 20% travel.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.