Top Remote Senior Level Customer Success & Experience Jobs in CO

Partner with enterprise customers to define AI transformation strategy, prioritize high-impact use cases, drive adoption and measurable business outcomes, and coordinate cross-functional teams to realize scaled marketing AI programs and executive-level value.

Serve as the primary success lead for enterprise healthcare customers, driving adoption, renewals, and expansion across Imprivata solutions. Build executive relationships, deliver value-based reviews, track health and metrics in Gainsight, coordinate cross-functional resources to resolve issues, and communicate customer insights to leadership to ensure ARR targets and long-term value.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Lead CX Strategy to shape post-sales direction across Customer Success, Renewals, and Professional Services. Own planning, coverage/segmentation, KPI frameworks, and cross-functional strategic programs. Drive customer lifecycle design, voice-of-customer integration, and business cases for systems, tooling, and reporting to improve retention, expansion, adoption, and long-term customer value.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

Lead development and delivery of training and enablement programs focused on medical economics and value-based care. Provide subject-matter expertise on risk adjustment, cost management, network optimization, and contract forecasting. Collaborate cross-functionally with product, engineering, analytics, and customer teams to embed customer workflows into content, improve adoption, and measure training impact.

As a Partner Success Engineer at Deepgram, you will drive partner engagement, manage technical enablement, and ensure successful integration of AI solutions, while continuously optimizing workflows and fostering collaboration across teams.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.

Lead and mentor a client-facing analyst team to design, implement, and scale prior-authorization decision automation for PaaS clients. Consult on strategic roadmaps, translate client requirements into technical blueprints, collaborate with product and engineering, optimize processes and analytics frameworks, build visualization reports from authorization and claims data, and ensure client KPIs and end-to-end automation success across the customer lifecycle.

Lead strategic enterprise accounts to drive retention, renewals, and expansion. Build executive relationships, develop account plans, conduct QBRs, forecast growth, negotiate renewals, and collaborate cross-functionally to ensure customers realize platform value and become advocates.