Top Remote Senior Level Customer Success & Experience Jobs in CO

Lead pre-sales and implementation services for enterprise customers: sell services value, scope and produce SOWs, forecast services ARR, manage transitions to Customer Success, govern implementations, and build services methodologies and collateral while maintaining executive customer relationships.

Manage complex, high-value enterprise accounts to drive adoption, value realization, and retention of Vendavo SaaS pricing and CPQ solutions. Build executive relationships, collaborate with account teams and SMEs, monitor customer health metrics, advocate customer needs for product enhancements, support upsell opportunities, and coordinate cross-functional teams to resolve issues.

Own launch, adoption, and expansion of health system partnerships by building stakeholder relationships, driving demand generation and clinic enablement, analyzing performance metrics, presenting data narratives, and meeting growth/referral targets across assigned accounts.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Serve as the primary technical contact for customers, design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, influence product roadmap via customer feedback, and align technical strategy with sales and product teams to drive platform adoption.

Lead and deliver customer onboarding projects for Snyk from kickoff to closure. Manage multiple implementations, run Spanish-language stakeholder calls, plan and track delivery, mitigate risks, and collaborate with Sales, Product, Engineering, and Support to embed Snyk into customers' SDLC and DevOps workflows.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Lead digital transformation and AI-powered support initiatives to improve case lifecycle, self-service adoption, and customer outcomes. Own knowledge management (KCS), process optimization (Lean/Six Sigma), enablement, COE programs, and cross-functional partnerships with Engineering, Product, and Operations. Analyze case trends and metrics to drive product, process, and digital support improvements and reduce resolution times.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.