Top Remote Senior Level Customer Success & Experience Jobs in CO

Lead development and delivery of training and enablement programs focused on medical economics and value-based care. Provide subject-matter expertise on risk adjustment, cost management, network optimization, and contract forecasting. Collaborate cross-functionally with product, engineering, analytics, and customer teams to embed customer workflows into content, improve adoption, and measure training impact.

Provides expert support for the Benefits product, owns complex customer escalations, and partners with Product and Engineering to resolve issues. Coaches Customer Experience Specialists, conducts quality reviews, supports onboarding and training, maintains knowledge resources, and participates in UAT and bug hunting. Identifies recurring issues and product gaps while driving process improvements, operational excellence, and consistent customer outcomes across Customer Experience, Implementation, and Managed Services teams.

Own retention and upsell efforts for large employer clients, serving as a strategic partner on health plan design, cost performance, and plan outcomes. Manage broker and client relationships, monitor account health, address risks, resolve strategic issues, and collaborate with account managers and product, data, and technology teams. Develop customized reports and presentations demonstrating client value and ROI while improving net revenue retention and account performance.

Lead end-to-end 8-12 week onboarding engagements for strategic enterprise customers, configuring the Udemy Business platform, delivering training and integrations (e.g., SSO), mentoring junior consultants, and ensuring smooth handoff to Customer Success while shaping scalable onboarding playbooks and capturing customer insights.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Serve as the primary technical contact for customers, design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, influence product roadmap via customer feedback, and align technical strategy with sales and product teams to drive platform adoption.

The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.