Top Remote Senior Level Customer Success & Experience Jobs in CO

Own post-sale customer and value strategy for enterprise accounts. Build executive relationships, understand workforce and skills priorities, establish success metrics, lead strategic business reviews, demonstrate solution value, mitigate customer risks, support renewals and expansion, and coordinate internal resources. The role partners with Account Executives to develop account plans and identify growth opportunities while translating customer challenges into learning and talent strategies.

Manage enterprise customer implementations of Samsara’s IoT platform, including deployment planning, adoption roadmaps, training, progress tracking, and account health monitoring. Build trusted relationships with executives and end users, explain technical solutions, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while helping customers achieve safety, efficiency, and sustainability outcomes.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Provides post-sales technical account management for cybersecurity customers and partners. Responsibilities include resolving complex technical issues, coordinating escalations, onboarding and training customers, conducting technical business reviews, supporting product adoption, identifying expansion opportunities, advocating for customer needs, enabling technical sales, and collaborating with product and engineering teams. The role is remote, customer-facing, presentation-oriented, and requires approximately 25% travel.

Partner with enterprise customers to define AI transformation strategies, identify high-value use cases, drive organizational adoption, and realize measurable business outcomes. Build executive relationships, develop success plans, track value realization, remove adoption barriers, coordinate cross-functional teams, influence product priorities, manage escalations, and promote customer advocacy. The role focuses on strategic outcomes rather than renewals, pricing, or contract management.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Own the operational health of strategic merchant integrations through monitoring, troubleshooting, SLA delivery, technical investigations, and root-cause analysis. Design custom integration solutions, lead technical initiatives, support launches and product adoption, influence roadmaps, create operational playbooks, and mentor TAMs. The role progresses toward end-to-end ownership of a strategic account portfolio while partnering with Product, Engineering, Operations, Customer Success, and support teams.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Leads a 15-person B2B SaaS customer support team, owning coaching, KPIs, SLAs, QA, escalations, operating processes, and customer communications. Uses Salesforce data, AI, and automation to improve efficiency, identify root causes, increase product adoption, and enable proactive customer engagement. Partners with Customer Success, Product, IT, and Operations to resolve roadblocks, manage outages, improve support infrastructure, and surface expansion opportunities.