Top Remote Senior Level Customer Success & Experience Jobs in CO

Manage ongoing client operations and issue resolution as primary contact for assigned clients. Lead implementations from contract to launch, analyze ride data to improve service, collaborate cross-functionally to solve systemic issues, partner with support to resolve real-time incidents, run business reviews, and drive adoption and service optimization to deliver exceptional client experiences.

Lead a pod of 5-6 BDMs and CarePartner Specialists to manage onboarding, integration, and performance of professional WAV and Livery fleets. Drive supply-side performance, standardize operational SOPs, manage high-complexity partnerships, escalate operational issues, coach and develop team members, and align supply acquisition with district demand and operational capacity.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

Own a regional portfolio of 25–35 multi-location restaurant accounts as a strategic advisor. Drive adoption, retention, renewals, and expansion using usage data and business reviews, resolve complex issues with Product and Leadership, and maintain Salesforce to protect recurring revenue and demonstrate measurable ROI.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Lead strategic customer relationships to drive adoption, value realization, renewals, and expansion of Dynatrace's observability platform. Develop success plans, coordinate cross-functional teams and partners, mitigate renewal risk, and act as trusted advisor to technical and executive stakeholders.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

Lead Dscout's global renewals function and Renewal Manager team. Own renewals pipeline, forecast retention and churn, develop proactive renewal and churn-prevention strategies, collaborate with Sales and Customer Success, and continuously improve processes and KPIs to maximize customer retention and revenue.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Senior Client Partner will manage brand partnerships, lead deal cycles, develop custom packages, and ensure the successful execution of collaborations at Babylist.

As a Senior Technical Success Manager, you'll architect strategies for enterprise customers to secure their development processes, ensuring adoption and driving business value through effective communication and relationship building.