Top Remote Senior Level Customer Success & Experience Jobs in CO

Reposted 14 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
126K-169K Annually
Senior level
126K-169K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.
Top Skills: Enterprise SaasGainsight
YesterdaySaved
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Remote or Hybrid
United States
Easy Apply
100K-153K Annually
Senior level
100K-153K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch roadmaps, track implementation and account health, train executives and end users, resolve challenges, and coordinate with Sales, Support, Sales Engineering, Product, and other teams. Mentor Customer Success and Support colleagues while managing multiple customer engagements and strengthening long-term customer relationships.
Top Skills: Enterprise SoftwareIotSaaS
YesterdaySaved
Remote
USA
160K-280K Annually
Senior level
160K-280K Annually
Senior level
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Own a portfolio of fewer than 20 strategic accounts, driving retention, expansion, renewals, and multi-year growth. Build executive relationships, lead strategic reviews, negotiate complex commercial terms, forecast revenue, and maintain account health metrics. Partner with Forward Deployed Engineers to connect technical outcomes with commercial growth, influence internal product priorities, and introduce new capabilities. The role requires periodic travel to strategic customers and industry events.
Top Skills: Ai InfrastructureCloud ComputingDeveloper ToolingGpu CloudHubspotSlack
Reposted YesterdaySaved
Easy Apply
Remote or Hybrid
US
Easy Apply
146K-240K Annually
Senior level
146K-240K Annually
Senior level
Marketing Tech • Social Media • Software • Analytics • Business Intelligence
Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.
Top Skills: GainsightGenerative AiSalesforceTableau
3 Days AgoSaved
In-Office or Remote
United States
158K-263K Annually
Senior level
158K-263K Annually
Senior level
Artificial Intelligence • Productivity • Software • Automation
Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.
Top Skills: AIAutomationData ScienceRevopsSlackZapier
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3 Days AgoSaved
Remote or Hybrid
US
66K-80K Annually
Senior level
66K-80K Annually
Senior level
HR Tech • Information Technology • Professional Services • Sales • Software
Provide advanced technical support to SaaS customers, resolving complex product, integration, API, and service issues. Manage escalations, investigate root causes, coordinate with Engineering, support Premium customers, mentor teammates, create Help Center content, and improve team processes. The role requires strong communication, customer empathy, troubleshooting expertise, and the ability to manage multiple priorities across time zones while meeting support KPIs.
Top Skills: APIsAsanaAtsHrisIamSaaSSlackSsoZendeskZoom
3 Days AgoSaved
Easy Apply
Remote or Hybrid
US
Easy Apply
110K-160K Annually
Senior level
110K-160K Annually
Senior level
Enterprise Web • Hardware • Internet of Things • Software
Provides strategic and tactical technical guidance to customers using Tulip’s no-code manufacturing platform. Responsibilities include developing technical success plans, advising on architecture and integrations, leading workshops and training, supporting implementations, driving platform adoption, establishing governance, communicating customer requirements to Product and Engineering, and supporting renewals and expansion. The role requires strong manufacturing, MES, Industry 4.0, SaaS, cloud, API, database, and customer-facing technical expertise.
Top Skills: AIAPIsCloudDatabase SystemsIiotLow-Code PlatformsMesNo-Code PlatformsSaaSTulip
4 Days AgoSaved
Remote or Hybrid
United States
136K-166K Annually
Senior level
136K-166K Annually
Senior level
Healthtech • Information Technology • Security • Software • Cybersecurity
Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.
Top Skills: Gainsight
4 Days AgoSaved
Easy Apply
Remote
United States
Easy Apply
120K-181K Annually
Senior level
120K-181K Annually
Senior level
Cloud • Security • Software • Cybersecurity • Automation
Leads GitLab’s public-sector renewals organization across Federal, State and Local, and Education accounts. Manages and develops Renewal Managers, improves forecast accuracy, oversees renewal risks, drives retention and expansion, and establishes scalable operating processes. Partners with Sales, Customer Success, Finance, Legal, Product, Operations, and channel partners to support complex procurement and licensing cycles. Owns workforce planning, coverage, territory strategy, reporting, and leadership development for the renewals team.
Top Skills: AutomationCustomer-Health SystemsDashboardsForecasting SystemsSalesforce
7 Days AgoSaved
Easy Apply
Remote or Hybrid
U.S.
Easy Apply
137K-189K Annually
Senior level
137K-189K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Serve as the primary technical contact for enterprise customers, translating business needs into technical requirements and scalable solutions. Develop architecture strategies, documentation, and best-practice guidance; conduct proofs of concept, product demonstrations, training, and workshops. Troubleshoot complex infrastructure issues, advise on observability and enterprise technology, and collaborate with sales, product, and customer experience teams. Gather customer feedback to influence the product roadmap and support successful adoption of the LogicMonitor platform.
Top Skills: Active DirectoryApacheAPIsBarracudaCloud-Native ArchitecturesContainerizationDell EquallogicDevOpsEmcF5 Big-IpGroovyHp LefthandHyper-VIisJdbcJmxLinuxMySQLNetappNetscalerObservabilityPerfmonPostgresPowershellPythonRubySmtpSnmpSQLTomcatVMwareWindowsWmiXen Server
8 Days AgoSaved
Remote or Hybrid
United States
125K-210K Annually
Senior level
125K-210K Annually
Senior level
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.
Top Skills: GainsightSailpoint CrmSalesforce
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