Top Remote Senior Level Customer Success & Experience Jobs in CO

Leads a team of 6–8 client service professionals while owning client retention, expansion, portfolio growth, escalations, and service quality. The role manages KPIs, develops team members, improves workflows, leads departmental initiatives, champions platform adoption, and partners with Product and Development on client-driven enhancements. Success is measured through retention, response times, escalation resolution, engagement, and revenue growth.

Develop customized customer training plans, lead virtual and onsite instructor-led training, facilitate webinars and Train-the-Trainer programs, and partner with internal teams on learning assets. Conduct customer discovery, define learning objectives, manage training projects, and improve content using feedback and performance data. The role requires instructional design expertise, strong stakeholder and presentation skills, French fluency, and up to 40% travel.

Lead and develop a team of Technical Account Managers delivering post-sale guidance to cybersecurity partners. Establish standards for deployment, adoption, partner health, retention, and expansion; coach team members; coordinate with Sales, Support, Product, and Marketing; resolve technical and account issues; communicate with technical and executive audiences; and build AI-enabled workflows for account reviews, coaching, prioritization, and customer communication.

Own a mixed portfolio of grocery retailer accounts, managing onboarding, retention, expansion, account health, and long-term partnerships. Deliver data-driven account reviews, interpret performance data, identify churn risks, and tailor high-touch or scaled engagement models by account value. Collaborate with analytics, product, marketing, and operations teams to improve retailer outcomes. The role also requires public speaking, project management, creative problem-solving, and travel of up to 20%.

Manage customer retention, renewals, relationships, and expansion opportunities across an existing account base. Develop territory plans, coordinate with customers and procurement, maintain sales data, identify upsell opportunities, and present solutions aligned with business needs. The role requires strong communication, organization, multitasking, and proficiency with Salesforce, CRM tools, and Microsoft Office.

Leads HiBob’s US Customer Support strategy, organization, operating model, performance, and customer experience. Responsibilities include scaling support delivery, developing leaders, managing service levels and workforce capacity, building premium support for strategic customers, partnering with Customer Success, influencing cross-functional priorities, and driving regional adoption of AI, automation, and global CX capabilities.

Own enterprise customer implementations of Samsara’s IoT platform, managing deployment plans, adoption roadmaps, training, progress tracking, and account health. Build trusted relationships with executives and end users, explain technical solutions, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Manage multiple engagements, mentor Customer Success and Support teams, and help customers achieve safety, efficiency, and sustainability outcomes.

Own renewal strategy and execution for a portfolio of public sector customers. Develop account plans, forecast renewal outcomes using customer health and adoption data, coordinate with Sales and Customer Success, execute personalized outreach, resolve renewal risks, and improve renewal workflows to drive retention and timely renewals.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Lead implementation and onboarding of private fund management software for private equity clients. Translate fund accounting, investment structures, and client requirements into business logic and product enhancements. Build relationships with CFOs and Controllers, plan rollouts, prioritize roadmap needs, and collaborate with Product and Engineering teams to design and test complex fund structures.