The Director, Enterprise Partnerships oversees complex client partnerships, driving customer satisfaction and platform adoption while ensuring alignment with strategic goals.
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Director of Enterprise Partnerships is a senior leader within Arcadia’s Customer Success & Delivery organization, responsible for the strategic oversight, execution, and evolution of complex client partnerships. This role will serve as the primary executive sponsor for key enterprise customers, driving transformational outcomes through Arcadia’s platform and services.
The Director plays a pivotal role in ensuring long-term customer satisfaction, platform adoption, and growth, while aligning delivery initiatives with strategic client and company goals. This individual will guide high-performing teams, foster executive stakeholder relationships, and directly influence Arcadia’s product and partnership strategies through deep market knowledge and operational leadership.
What Success Looks Like
In 3 months
- Gain Arcadia Core Platform Certification and ramp up on Arcadia’s healthcare technology stack, delivery methodology, and internal operations.
- Establish credibility with key internal and external stakeholders, actively participate in executive alignment discussions, and begin shaping enterprise account strategies.
- Assess current client portfolio health and delivery performance; identify risks and opportunities for improvement.
In 6 months
- Lead strategic enterprise programs end-to-end with oversight of multiple client workstreams across integration, analytics enablement, platform configuration, and governance.
- Serve as a trusted advisor to executive stakeholders across technical, operational, and business domains.
- Actively drive change management and ensure alignment between client business goals and platform capabilities.
- Begin contributing to internal leadership forums and strategic initiatives (e.g., product feedback, delivery innovation).
In 12 months
- Act as the executive sponsor for multiple enterprise clients with complex data ecosystems and multi-dimensional stakeholder groups.
- Proactively shape strategic account plans, guide renewal and expansion conversations, and serve as the escalation point for critical issues.
- Lead cross-functional teams to deliver measurable client outcomes, maximize customer lifetime value, and foster long-term loyalty.
- Influence internal roadmaps, delivery frameworks, and organizational strategy through a combination of client feedback, industry insight, and delivery outcomes.
What You'll Be Doing
- Provide strategic direction and executive leadership across a portfolio of enterprise client programs, ensuring alignment with customer goals and Arcadia’s long-term vision
- Lead client engagements through all phases—from kickoff to implementation to ongoing success—ensuring value realization and stakeholder satisfaction
- Serve as a senior voice to client executives, bridging technical solutions and strategic imperatives; shape narratives, influence outcomes, and mitigate risks
- Define and execute success metrics, governance structures, and communication frameworks to ensure accountability and transparency at all levels
- Mentor and develop a high-performing team of implementation and engagement managers, promoting cross-functional excellence and knowledge sharing
- Collaborate closely with Arcadia’s Product, Engineering, Data Strategy, and Client Growth teams to identify, escalate, and solve critical client challenges
- Represent Arcadia externally as a thought leader in healthcare data, digital transformation, and value-based care delivery
What You'll Bring
- 10+ years of progressive experience in client delivery, implementation, or partnership leadership—preferably within healthcare technology or data platforms
- Proven success in leading large-scale client engagements, particularly with enterprise health systems, payers, or value-based care organizations
- Deep expertise in healthcare data integration, population health management, value-based contracting, and analytics adoption
- Strong understanding of data models and healthcare interoperability; comfortable interfacing with technical and non-technical audiences alike
- Executive presence with exceptional communication skills—capable of influencing senior leaders and facilitating difficult conversations with clarity and empathy
- Demonstrated ability to align cross-functional teams, drive accountability, and deliver results in fast-paced, matrixed environments
- Experience managing and developing high-performing teams with a focus on strategic growth, collaboration, and operational excellence
Would Love For You To Have
- Proven ability to translate strategic client objectives into actionable insights and implementation plans, ensuring alignment and clarity across technical, operational, and executive stakeholders
- Exceptional executive presence and communication skills, with experience presenting to diverse stakeholders (technical, clinical, and executive)
- Organizational agility: navigating complex organizations, adapt easily to shifting priorities, and driving cross-functional alignment
- Collaborative and inclusive leader with a passion to successfully guide distributed teams, fostering a culture of transparency, responsibility, and high performance
What You'll Get
- Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
- A flexible, remote friendly company with personality and heart
- Employee driven programs and initiatives for personal and professional development
- Great benefits like flextime time off
- Be a member of the Arcadian and Barkadian Community
- Competitive compensation and amazing benefits including unlimited FTO (~22 day company average)
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Top Skills
Analytics
Data Integration
Data Platforms
Healthcare Technology
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