Top Technical Support Engineer Jobs in Denver & Boulder, CO

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Lead technical interface for North American customers across pre-commissioning to post-commissioning for power conversion and storage systems. Owns issue resolution, root-cause analysis, field troubleshooting, performance monitoring, and cross-functional alignment to optimize reliability and uptime. Provides technical documentation, conducts site visits, and represents product capabilities to customers and leadership.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide phone, email, and web technical support for Brocade/Broadcom OEMs and customers. Troubleshoot SAN and networking issues, analyze protocol traces, document service requests, replicate problems in lab, define resolution plans, and collaborate with global teams to close incidents and improve support processes.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

Provide Tier 2 technical support for a portfolio management SaaS platform: troubleshoot and resolve complex technical issues, review code to isolate problems, document solutions, produce knowledgebase articles, collaborate with development, services, customer success and sales, and maintain high customer satisfaction and communication standards.

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.