Top Technical Support Engineer Jobs in Denver & Boulder, CO

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

Provide advanced, system-level technical support for optical products; troubleshoot complex issues, escalate to R&D, document incidents, train junior staff, and participate in 24/7 on-call rotations to ensure customer satisfaction and continuous improvement.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Provide advanced, system-level technical support to customers; troubleshoot complex issues; escalate critical problems to R&D; collaborate cross-functionally; document support activities; mentor junior staff; and participate in periodic 24/7 on-call rotations to ensure service delivery and customer satisfaction.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

Provide break-fix and premium technical support for Splunk Observability Cloud customers. Troubleshoot issues, reproduce problems, file bug reports, escalate to engineering, and collaborate with Customer Success. Communicate clearly with customers via phone/Webex, contribute to knowledge content, and develop expertise in cloud, Kubernetes, REST APIs and development languages.

Provide 100% onsite IT field services at a hospital: troubleshoot, configure, install, maintain and retire hardware/software; manage incidents and requests to SLAs; perform deployments, change control, inventory/ITAM, end-user training, and participate in projects. Travel and on-call support required.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Lead Technical Support Engineer owns resolution of high‑impact escalations, performs advanced troubleshooting of cloud telephony/VoIP systems, analyzes SIP/WebRTC call flows and carrier traces, coordinates across Engineering/Product/Carriers, and mentors support engineers. Drives documentation, runbooks, incident response, and continuous improvement to improve product reliability and customer experience.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.

As a Senior Technical Support Engineer, you will solve complex technical issues for customers, lead initiatives, mentor engineers, and manage incidents effectively.

Serve as the highest technical escalation within Support, triaging complex Jira tickets, performing root-cause analysis via SQL, log and code inspection, authoring detailed escalation tickets, partnering with Product and Engineering, mentoring Tier 1/2, participating in on-call rotation, and driving defect prioritization and resolution for MeridianLink's fintech product suite.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.

Provide hands-on Level 2 technical support for Gravitee customers: investigate and resolve support tickets, prioritize issues across international clients, create knowledge articles, and collaborate to improve processes and tools for API, event, and AI-agent platform deployments.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.