Top Technical Support Engineer Jobs in Denver & Boulder, CO

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provides post-sales technical support for Telestream’s DIVA content management and video archive platform. Troubleshoots software, databases, storage, tape libraries, cloud systems, networks, integrations, and media workflows across Windows and Linux environments. Manages customer cases, SLAs, escalations, documentation, and engineering collaboration using Salesforce, Jira, and Confluence. Participates in global on-call support and contributes to knowledge-base content and customer advocacy.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.

Provides first-level technical support for Tintri storage solutions in a 24x7x365 environment. Owns customer cases from intake through resolution or escalation, troubleshoots hardware, software, operating system, networking, virtualization, and storage issues, analyzes logs and diagnostics, documents case activity, communicates with customers, and collaborates with senior engineers and engineering teams. The role also contributes to knowledge-base content and requires shift, weekend, and holiday coverage.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Provides third-tier technical support for enterprise cybersecurity customers, diagnosing complex issues through lab reproduction, source-code analysis, networking and systems investigation. The role prioritizes customer impact, develops workarounds with Engineering, supports Sales engagements, documents solutions, improves support processes, creates customer-facing content, and participates in limited on-call coverage. Requires expertise in Linux, networking, security technologies, databases, cloud and virtual environments, plus strong customer communication and escalation management skills.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Provides technical support for EasyPost’s GlobalShip enterprise shipping solution. Responsibilities include client configuration, troubleshooting, customer follow-up, minor software and database adjustments, software testing and deployment, issue escalation, and coordination with support and integration teams. The role requires managing multiple support issues, communicating effectively with customers and internal teams, and adapting to new technologies. Travel is required occasionally, and the position may be remote or hybrid.

Provides phone and email technical support for water technology products, troubleshooting customer water systems, reviewing operating and monitoring data, supporting warranty claims, identifying spare parts, processing sales leads, documenting solutions, drafting service bulletins, and training team members. Collaborates with sales, service, and cross-functional teams while maintaining product and market knowledge.

Provides technical customer support through email and live chat, triages tickets, diagnoses product issues, assists customers with onboarding and platform usage, and identifies product improvements. The role also supports process improvement and collaborates with Product and Customer Success teams. Candidates should understand basic programming concepts, communicate clearly, work independently, and be available for rotating weekend coverage during Central or Mountain time zone hours.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.