Top Technical Support Engineer Jobs in Denver & Boulder, CO
As a Technical Support Engineer 1 at Datadog, you will engage with customers to identify and resolve technical support requests. You will also provide product education and demos to clients. This role requires knowledge of Linux and a client-centric approach.
Technical Support Engineering Contractor responsible for supporting customers in Pacific Time Zones. Respond to inquiries, troubleshoot technical problems, create code examples, collaborate with Engineering team, document technical issues, and provide mentorship within the support team.
As a Senior Technical Support Engineer at Dynatrace, you will troubleshoot the platform for clients, work in diverse technical environments, and grow as a technologist. Responsibilities include enterprise application support, problem-solving, and collaborating with colleagues. Required qualifications include 4+ years of technical experience, knowledge of Windows and Linux systems, CLI proficiency, and familiarity with SaaS applications. Preferred skills include Dynatrace Associate Certification, software support experience, networking knowledge, and cloud platform experience. This is a hybrid role based in Denver, offering a competitive annual salary of $85K - $95K with benefits.
The Senior Technical Support Engineer Federal at ServiceNow is responsible for resolving technical cases, providing excellent customer support, and collaborating with internal teams to address complex issues and suggest process improvements.
The Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to performance and instance availability within the ServiceNow platform. The role involves mentoring junior team members and working outside normal business hours as needed. Strong technical and interpersonal skills are required for this customer-facing position.
The Support Engineer at ServiceNow is responsible for guiding customers through technical issues, ensuring timely resolution. They provide exceptional customer support using various communication channels and diagnostic tools. This role also involves mentoring junior team members and contributing to process and product improvements.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers through critical technical issues, troubleshooting unexpected behaviors, and providing excellent customer support experiences. They use a variety of communication channels to resolve issues and collaborate with other teams for complex cases. Additionally, they provide input for process and product improvements based on their technical experience.
Engage with customers to identify and resolve technical support requests, reproduce technical issues, participate in product conversations, and become a specialist in Datadog products.
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Responsible for providing technical support to customers, resolving technical issues, and answering questions about the ServiceNow software and platform. Collaborates with other teams for complex cases and provides input for process and product improvements.
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Diagnose and troubleshoot RingCentral Unified Communications issues, provide technical support to Enterprise customers, train customer administration of RingCentral platform, and manage customer expectations to ensure high satisfaction levels.
The Support Engineer will resolve technical cases created by customers, provide excellent customer support experiences, and collaborate with various teams to address complex issues. They must have strong communication skills, empathy, and the ability to use diagnostic tools effectively. This role also involves providing input for process and product improvements based on customer feedback.
SimplePractice is seeking an IT Support Engineer with strong problem-solving capabilities to maintain infrastructure components, improve internal automation tools, and resolve user-reported issues. Responsibilities include creating and implementing technical solutions, ensuring HIPAA compliance, supporting high-availability infrastructure, and more. Desired skills include tech savvy, analytical ability, technical quality assurance experience, and excellent communication skills.
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The Technical Support Engineer I interacts with our partners through multiple communication channels, providing technical support and escalation assistance on the vendors that we have on our line card. They create product knowledge documentation.
Engage with customers through various channels to provide technical support, troubleshoot issues, conduct product demos, and participate in product discussions. Develop expertise in Datadog products and maintain a client-centric approach.
The Senior Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues, focusing on Performance and instance availability. The role involves mentoring junior team members, working with high-value customers, and requiring strong technical and interpersonal skills.
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IT Support Engineer role at OneTrust, responsible for troubleshooting IT issues, maintaining infrastructure, and implementing new IT solutions in a hybrid work environment. Requires strong technical skills in Windows, macOS, Azure AD, and SaaS support.
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