Top Technical Support Engineer Jobs in Denver & Boulder, CO

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.

As a Senior Technical Support Engineer, you will solve complex technical issues for customers, lead initiatives, mentor engineers, and manage incidents effectively.

Serve as the highest technical escalation within Support, triaging complex Jira tickets, performing root-cause analysis via SQL, log and code inspection, authoring detailed escalation tickets, partnering with Product and Engineering, mentoring Tier 1/2, participating in on-call rotation, and driving defect prioritization and resolution for MeridianLink's fintech product suite.

Provide L1 technical support for enterprise customers using Abnormals email and SaaS security platforms. Own inbound tickets, troubleshoot APIs and integrations, analyze logs, deliver root cause analysis, collaborate with Engineering and Customer Success, maintain knowledge base documentation, and surface product improvement opportunities.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide technical support and escalation assistance for Merge Healthcare products, ensuring customer satisfaction through effective problem resolution and communication.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

The role involves resolving escalated technical issues, deploying Cynet's security platform, collaborating with teams, and mentoring Tier 1 support.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.