Top Support Engineer Jobs in Denver & Boulder, CO

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Own complex enterprise Linux support escalations from initial report through root-cause analysis and resolution. Debug kernel, system, storage, networking, performance, container, virtualization, cloud, and HPC issues. Serve as senior technical contact for strategic customers, mentor support engineers, improve escalation standards, drive defects into Engineering, contribute automated tests, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Provides first-line technical support to customers and researchers through tickets, email, and video channels, resolving L0-L2 issues. Documents workarounds and repeatable solutions, contributes to knowledge-base content, and helps improve support workflows. The role requires strong communication, problem-solving, time management, and familiarity with command-line tools and integrations such as Jira, SAML, APIs, and SSO/2FA. Candidates should have 0–2 years of technical support or customer-facing experience; cybersecurity interest is preferred.

Supports global Financial Markets network infrastructure and services in a 24/7 Network Operations Center environment. Responsibilities include monitoring systems, triaging incidents, troubleshooting TCP/IP, VPN, MPLS, routing, hardware, protocol, and multicast market-data issues, configuring Cisco, Arista, and Juniper equipment, managing vendor escalations, coordinating network changes, maintaining incident tickets, and supporting customer-facing technical operations.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Resolve complex customer technical issues across Linux, networking, security, Kubernetes, cloud, storage, and ML environments. Diagnose problems, automate workflows with Python and Bash, support model deployment and inference pipelines, communicate resolutions, escalate unresolved issues, and maintain troubleshooting documentation. The role requires rotational shifts or on-call availability and remote work in the USA.

Provides technical customer support for a cloud and AI security platform. Responsibilities include troubleshooting and debugging customer issues, system administration, networking, incident escalation, documentation, and developing scalable automation through coding and scripting. The role also participates in an after-hours, holiday, and weekend on-call rotation.

Provides support engineering assistance within the Payroll team. The posting identifies the role as both a Senior DAS Support Engineer and Senior Payroll Analyst, but provides no detailed responsibilities or qualifications.

Supports payroll team operations as a Senior Payroll Analyst, though the posted title identifies the role as a Senior DAS Support Engineer.

Provides technical customer support for a B2B SaaS platform through email, Slack, and support tickets. Troubleshoots integrations, APIs, data synchronization, configurations, and customer environments by analyzing logs and testing solutions. Owns issues through resolution, communicates clearly with customers, escalates reproducible bugs to Engineering, and develops documentation and knowledge-base content. Identifies recurring support patterns and proactively recommends improvements.

Provides technical support for enterprise AI infrastructure customers, debugging code, APIs, logs, and upstream provider issues. Creates reproductions, assesses business impact, coordinates incident resolution, supports account reviews, communicates during outages, documents solutions, and feeds customer insights to Product and Engineering. The role requires 3–5+ years in external-facing B2B SaaS or API support, programming knowledge, observability tools, and SQL proficiency.

Provide technical customer support by answering product questions, diagnosing complex issues, developing solutions or workarounds, and collaborating with Support and Engineering teams. Document solutions, contribute to internal diagnostic automation tools, and participate in a weekend daytime on-call rotation. The role requires strong DevOps, Linux, communication, and independent problem-solving skills.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Lead customer-facing HPC deployments and serve as the escalation point for complex hardware, operating system, application, and compiler issues. Deploy and debug GPU-accelerated Kubernetes clusters across on-premises and cloud environments, using Python, C#/.NET, CUDA, and ROCm. Diagnose issues involving NVIDIA and AMD GPUs, high-speed interconnects, PCIe topology, and driver stacks. Create technical documentation, reproduce customer failures, and collaborate with engineering and R&D on bug reports and product improvements.

Provide technical support for Label Studio, troubleshooting installation, configuration, software, cloud, API, browser, and containerized-system issues. Diagnose root causes using debugging tools and logs, collaborate with Product, Engineering, and Customer Success, create documentation, improve support workflows, automate processes, and deliver structured customer updates.

Supports manufacturing operations through electro-mechanical troubleshooting, production failure analysis, root-cause investigations, corrective actions, quality documentation, test equipment maintenance, process audits, and continuous improvement. The role collaborates with manufacturing, quality, engineering, suppliers, and other stakeholders to improve product quality, safety, efficiency, and compliance with ISO, UL, OSHA, and related standards. Occasional domestic and international travel may support product transfers, training, supplier audits, and process improvements.

Own end-to-end client support, troubleshoot production issues, monitor cloud environments, respond to incidents, automate operational tasks, and lead postmortems. Develop and execute manual and automated QA tests, maintain regression suites, integrate testing into CI/CD, and validate AI-powered features. Build documentation, collaborate with engineering and product teams, and improve reliability for regulated-industry clients.

Investigate and resolve complex customer-facing SaaS issues involving applications, integrations, APIs, webhooks, authentication, checkout flows, and platform errors. Reproduce defects, analyze logs and browser diagnostics, coordinate escalations with engineering and product teams, communicate resolutions, document incidents, improve troubleshooting workflows, identify recurring problems, and support reliability improvements. The role also provides technical guidance to junior support engineers while handling customer data securely.

Provides technical support for commercial chiller startup, operation, servicing, and troubleshooting. Guides field technicians remotely, analyzes service data, supports root-cause investigations, reviews technical documentation, trains personnel, participates in quality and product-development initiatives, and supports mission-critical customers. The role requires extensive HVAC service experience, expertise in refrigeration and electrical systems, customer communication skills, and up to 10–15% travel.

Own complex technical support cases for U.S. Government customers using MarkLogic and Semaphore data platforms. Diagnose database, distributed-system, data-flow, Linux, networking, cloud, security, performance, and operational issues. Coordinate high-severity incidents, communicate with customers and internal teams, escalate defects, improve support processes, mentor teammates, and provide scheduled after-hours coverage in restricted government environments.

Provides senior technical escalation support for cryogenic chip-scale probe stations used in semiconductor and quantum device characterization. Diagnoses complex system-level issues across cryogenic, vacuum, electrical, mechanical, motion-control, instrumentation, computer, software, and networking subsystems. Leads root-cause analysis, corrective actions, installations, calibrations, upgrades, customer training, technical documentation, and troubleshooting methodology development. Partners with engineering, manufacturing, quality, applications, and service teams, with possible domestic and international travel.

Serve as the ongoing technical contact for database customers, leading onboarding, deployment, adoption, optimization, troubleshooting, and expansion. Support presales proof-of-concepts, collaborate with sales and product teams, document evaluations, relay customer feedback, and contribute to webinars, conferences, user groups, and technical content. The role requires strong database, distributed systems, cloud, SQL, communication, and customer success expertise.

Develop and maintain technical understanding of mission-critical systems, troubleshoot operational issues, create CONOPs and standard procedures, analyze operational data, automate processes with scripts, and restore systems to operational readiness. The role supports 24/7 operations, telemetry analysis, anomaly recovery, system availability, and operational product development for complex space systems.

Provides advanced technical support to enterprise customers using Chainguard Images. Responsibilities include triaging and resolving complex issues, investigating bugs, coordinating escalations with Engineering, managing customer communication and SLAs, documenting solutions, creating knowledge-base content, submitting product feedback, and participating in an after-hours on-call rotation. The role requires expertise in Linux, containers, Kubernetes, DevOps tooling, cloud platforms, and strong written and verbal communication.