Top Support Engineer Jobs in Denver & Boulder, CO

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Supports Linux infrastructure and R&D researchers with a focus on cloud security. Responsibilities include cybersecurity compliance, cloud administration, automation, configuration management, patching, compute and storage deployment, container management, scripting, centralized infrastructure support, and research partnerships. The role provides hands-on onsite infrastructure support in Fort Collins and requires lifting up to 50 pounds.

Manages the lifecycle, technical performance, costs, schedules, risks, maintenance, upgrades, certification, and calibration of Electrical Ground Support Equipment used to test spaceflight hardware. Coordinates with production, AI&T, supply chain, security, and information assurance teams to ensure equipment is mission-ready, compliant, and secure. Supports procurement, inspections, technical decisions, and CONOPS development for equipment movement from sensitive areas.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Provides on-site Tier 1 IT support by triaging tickets, fulfilling service requests, troubleshooting hardware, software, email, printers, networks, Active Directory, Office 365, and macOS issues. Provisions accounts and workstations, maintains documentation and procedures, monitors systems remotely, improves support processes, and delivers customer-focused service. Prior IT support experience is required; MSP experience is preferred.

Provide technical customer support by answering product questions, diagnosing complex issues, developing solutions or workarounds, and collaborating with Support and Engineering teams. Document solutions, contribute to internal diagnostic automation tools, and participate in a weekend daytime on-call rotation. The role requires strong DevOps, Linux, communication, and independent problem-solving skills.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.

Provides L3/L4 operational support and engineering for Citrix and Azure Virtual Desktop environments. Responsibilities include troubleshooting, platform administration, endpoint and identity management, patching, monitoring, disaster recovery, automation with Infrastructure as Code, performance and cost optimization, client advisory, documentation, incident response, and mentoring. The role supports multiple enterprise customer environments while improving reliability, security, governance, and service delivery.

Serve as the primary technical advocate for strategic enterprise customers, resolving complex cloud and Azure integration issues, building telemetry dashboards, guiding database customizations and operational best practices, managing high-priority support cases, and collaborating with engineering and architecture teams to improve stability and performance.

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Provide first-line customer support for EV charging infrastructure issues. Investigate charger logs and histories, troubleshoot and resolve common problems, onboard customers and chargers, establish OCPP and cellular connections, reproduce and escalate bugs, coordinate with charger and vehicle OEMs, and develop support runbooks. The role requires clear communication, autonomy, technical problem-solving, and experience with ticketing platforms and AI tools.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provides Tier 3 technical escalation for complex API, integration, authentication, schema, and data-flow issues in enterprise federal and DoD-aligned environments. Responsibilities include incident triage, log analysis, root-cause investigation, API specification validation, testing, documentation, change control participation, monitoring improvements, and collaboration with development, cloud, cybersecurity, and integration teams.

Serves as an escalation resource for complex platform support issues, conducting root-cause analysis through database, log, and system diagnostics. Manages technical bug backlogs, monitoring and alerting platforms, access administration, runbooks, and support tooling. Partners with Engineering and customer experience teams on critical cases, escalation criteria, process improvements, automation, and platform reliability. Provides technical mentorship and participates in on-call support for high-priority incidents.

Supports satellite and spacecraft design, development, and operations by analyzing hardware health, troubleshooting discrepancies, performing calibrations, maintaining technical documentation, and briefing customers and management. Collaborates with engineers, technicians, factory teams, and contractors to resolve technical issues and execute vehicle engineering tasks. The position is fully on-site and may involve laboratory, production floor, cleanroom, and outdoor environments.

Supports the design, development, and operation of satellites and spacecraft. Analyzes hardware state-of-health, troubleshoots system discrepancies, performs calibration activities, and maintains technical documentation and procedures. Interfaces with factory teams and contractors, collaborates with engineers and technicians, and delivers technical briefings, reports, status updates, and presentations to customers and management. The role is performed on-site and may involve laboratory, production floor, cleanroom, and outdoor environments.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Assists senior engineers with designing, analyzing, and evaluating mechanical ground support equipment for spacecraft assembly, integration, and testing. Supports work on fixtures, shipping containers, pressure panels, tooling, and transportation equipment; collects and analyzes engineering data; resolves routine technical problems; and prepares technical documentation and reports. Collaborates cross-functionally, follows guidance, meets deadlines, and communicates technical concepts clearly.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.