Supports manufacturing operations through electro-mechanical troubleshooting, production failure analysis, root-cause investigations, corrective actions, quality documentation, test equipment maintenance, process audits, and continuous improvement. The role collaborates with manufacturing, quality, engineering, suppliers, and other stakeholders to improve product quality, safety, efficiency, and compliance with ISO, UL, OSHA, and related standards. Occasional domestic and international travel may support product transfers, training, supplier audits, and process improvements.
The Production Support Engineer plays a critical role in supporting manufacturing operations by providing technical expertise, troubleshooting production issues, and driving continuous improvement initiatives. This position is responsible for maintaining quality documentation, analyzing product and process failures, supporting safety and compliance programs, implementing corrective actions, and ensuring production tools and test equipment operate effectively. The Production Support Engineer partners closely with manufacturing, quality, engineering, and other internal stakeholders to improve product quality, operational efficiency, and workplace safety.
Key Responsibilities
- Maintain, collect, and report production quality documentation and records.
- Provide frontline technical support to production teams by troubleshooting and analyzing electro-mechanical components, assemblies, and systems.
- Implement, maintain, and regulate production support tools and required test equipment.
- Analyze in-house production failures and determine root causes; develop and implement corrective actions.
- Investigate production-related installation failures and implement appropriate corrective and preventive actions.
- Collaborate with internal stakeholders to resolve technical issues and improve manufacturing processes.
- Support continuous improvement initiatives, including housekeeping principles, tooling enhancements, line layout optimization, and procedure updates.
- Ensure ergonomic and workplace safety considerations are incorporated into tools, equipment, and manufacturing methods.
- Support and promote compliance with ISO, UL, OSHA, and other applicable standards and regulations.
- Conduct process audits and work with inspectors and internal teams to implement and monitor safe work practices.
- Support quality and production training initiatives for employees.
- Assist with transferring product lines, supplier evaluations, and manufacturing improvement projects as needed.
Skills, Knowledge & Expertise
- Associate degree in Engineering Technology, Manufacturing Technology, Industrial Technology, or a related field preferred.
- Minimum one year of related manufacturing, production support, quality, or engineering experience; or an equivalent combination of education and experience.
- Proficiency with Microsoft Office and other business software applications.
- Strong troubleshooting skills related to electro-mechanical products, systems, and manufacturing processes.
- Ability to interpret technical instructions, schematics, drawings, and diagrams.
- Working knowledge of quality standards, manufacturing best practices, and continuous improvement methodologies.
- Understanding of ISO, UL, OSHA, and other regulatory requirements.
- Ability to utilize hand tools, power tools, and production test equipment.
- Ability to work with basic math, engineering principles, and data analysis techniques.
- Strong analytical and problem-solving abilities with the capability to define problems, collect data, establish facts, and draw sound conclusions.
- Excellent communication and presentation skills, with the ability to effectively interact with leadership, employees, suppliers, and third-party partners.
- Strong organizational, follow-up, and time management skills.
- Ability to work independently and collaboratively in a fast-paced manufacturing environment.
- Strong computer skills and attention to detail.
- Ability to work safely in a manufacturing environment and comply with all company safety rules and regulations.
- Occasional domestic and international travel may be required for product transfers, training, supplier audits, process improvement activities, and visits to other Glory facilities.
Job Benefits
Pay Range: $57,000-$72,000, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Serve as the technical bridge between Engineering, Product Management, and field teams. Translate cloud requirements into product requirements, validate enterprise architectures and workflows, and conduct hands-on feature and integration testing. Enable post-sale implementations through documentation, solution briefs, demos, and technical guides. Advise customers and partners on cloud architecture and integrations while supporting sales engineering and professional services teams.
Top Skills:
APIsAWSAzureCloud InfrastructureGCPIdentity Services
.png)
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Build and maintain sales operations infrastructure for the Marketplace commercial team, including dashboards, forecasting, pipeline management, CRM administration, data quality, onboarding workflows, process automation, and business reporting. Partner with Finance, Analytics, Product, Account Management, and leadership to improve operating cadence, performance measurement, and growth insights in a fast-moving marketplace environment.
Top Skills:
CRMData WarehouseGoogle SheetsLightdashLookerExcelSQLTableau
Real Estate • Sales • Software • PropTech
Leads product design across multiple product lines, setting design strategy, standards, systems, research, accessibility, and AI-enabled practices. Manages and develops the design team, partners with product, engineering, and sales leadership, defines long-term design vision and roadmaps, represents design in executive planning, and owns hiring, resourcing, prioritization, quality, and business impact.
Top Skills:
AmplitudeConfluenceDesign-System ToolingFigjamFigmaJIRAPrototyping Tools
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
