Top Support Engineer Jobs in Denver & Boulder, CO

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

The Technical Support Engineer II will triage support cases, lead customer discovery conversations, gather technical evidence, and resolve straightforward issues while maintaining ticket hygiene and documentation.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.

Responsible for managing customer technical health, support assistance, training, feature deployment, and building customer relationships to enhance platform usage.

As Lead Gulfstream Systems Support Engineer, you will provide technical support, troubleshoot issues, train customers, and manage logistics while complying with regulations.

The Support Engineer resolves technical issues, integrates systems, and ensures customer satisfaction while collaborating with various teams.

The Senior Support Engineer resolves technical issues for customers, manages data quality, and collaborates with engineering and sales to ensure customer satisfaction.

Provide hands-on technical customer support for server, networking, and video systems. Troubleshoot deployments, networking, codecs, and streaming protocols; perform root-cause analysis, update tickets, escalate defects, and collaborate with engineering to resolve issues within SLAs.

Provide Tier 1/2 application and production support for a 24x7 platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, maintain documentation, and communicate with customers and internal teams.

Provide L3 telecom support: monitor and troubleshoot mobile core and roaming issues across 2G/3G/4G/5G using signalling trace analysis, coordinate with MNOs, create dashboards, support NOC, develop KPIs and training, and participate in a 24/7 on-call rota.

Provide hands-on support for connected hardware and software deployments: onboard customers, configure sensor hardware and gateways, set up monitoring dashboards, troubleshoot connectivity and system faults, analyze logs/telemetry, document bugs and coordinate with engineering, and perform onsite customer support up to 25% travel.

The Solutions Support Engineer will provide technical support to customers, troubleshoot issues, and design scalable solutions, while supporting Kubernetes and cloud technologies.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

Provide remote, expert-level support for SAP IS-U and Billing across complex, integrated environments. Troubleshoot and resolve critical issues, develop and deliver fixes, create scripts to correct data, support customizations, manage key accounts, provide training, and contribute to knowledge sharing and 24x7 support operations.

Provide technical support and development for OSV enterprise applications. Investigate and resolve application issues, log and manage support tickets, develop and test fixes, monitor production, and produce technical documentation. Partner with development teams, product owners, and vendors to prioritize defects and deploy solutions while supporting Workday, Salesforce, SQL Server, and cloud-based integrations.

The Data Architect/Data Governance Lead supports the Medicaid Enterprise Data Warehouse by leading data architecture, metadata management, and governance processes, ensuring compliance and scalability.

Provide Tier 3 technical support for a cloud-based case management system, resolving complex issues while collaborating with engineering teams to improve system performance.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Manage technical support operations, oversee support cases, troubleshoot, improve customer experience, and lead team initiatives to enhance Salesforce platform performance.

Provide technical support and case management for customers' lab automation and robotics systems. Troubleshoot hardware, software, networking, and database issues; deploy integrations and code; collaborate with field engineers and cross-functional teams; train customers; manage up to 30 West Coast accounts; document issues and contribute to process improvements. Role includes remote, on-site, and customer site work with ~30% domestic travel.