Top Support Engineer Jobs in Denver & Boulder, CO

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Provide technical support for New Relic APM agents (Java and .NET) and Alerts, troubleshoot complex installations/configurations, advocate customer needs to Product, contribute documentation/KCS, mentor teammates, and expand expertise across additional agents and observability tools.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Manage electrical and mechanical ground support equipment (EGSE/MGSE) for space vehicle testing. Lead project and lifecycle planning, coordinate maintenance, procurement, calibration, IA/security approvals, and cross-functional integration to ensure mission-ready test equipment while mitigating risks and supporting schedules and budgets.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.

Build and maintain an agentic support platform and full‑stack support tooling (UI, APIs, jobs, integrations). Integrate CRM/ticketing/data systems, implement LLM-driven workflows with safe handoffs, observability, and on‑call ownership to improve support efficiency and SLAs.

Provide remote support for government client systems: install, test, deploy, and troubleshoot hardware/software; perform isolation testing, document solutions, follow change/test management, produce status reports, and develop QA and escalation procedures.

Provide technical escalation and application support for customers: diagnose and resolve API, telephony, network, server, database, microservice, and container issues; reproduce incidents; document solutions; collaborate with Engineering/Product/Sales; maintain knowledge base; and participate in rotational on-call coverage.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

The Senior Support Engineer will diagnose and resolve complex issues, lead process improvements, mentor junior staff, and enhance operational practices in a cloud environment.

The Tier 1 Support Engineer at Logz.io will handle customer issues related to cloud and Kubernetes, ensuring smooth operations through troubleshooting and effective communication.

Provide expert-level SAP FICO support with emphasis on Controlling (product costing, material ledger), troubleshoot complex production issues, perform root-cause analysis, support SAP PS, collaborate with ABAP and integration teams, deliver fixes and data corrections, and maintain 24x7 SLA-driven global customer support.

Contract IT Support Engineer working with IT & Security to support endpoint, identity, network, and cloud security. Responsibilities include user onboarding, macOS fleet management, troubleshooting across Mac/Linux/Windows, Okta administration, ZScaler and DLP support, WAF and SIEM operations, scripting automation, and documenting runbooks in a SOC 1/2 and HITRUST-governed environment. Must reside in the U.S.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

Provide 24/7 technical support for a SaaS AI security platform, monitor uptime, triage and resolve incidents, collaborate with customers and development teams, and drive SRE-focused automation and reliability improvements.

Provide technical support and troubleshooting for AI products, diagnose model deployment and data-processing issues, collaborate with engineering and data science teams, create documentation and training, and improve support processes to enhance AI system performance and customer satisfaction.

Provide remote, mission-critical SAP Basis support: troubleshoot complex issues, develop and package fixes, create scripts to correct data, support HANA and S/4 HANA environments, manage key accounts, deliver functional support and training, and collaborate in a 24x7 global support organization while working flexible EST/CST hours.

Seeking a Sustaining Support Engineer with expertise in Linux systems to provide troubleshooting, diagnostics, and root cause analysis for enterprise storage solutions. Requires experience in scripting and network debugging.