Top Support Engineer Jobs in Denver & Boulder, CO

The Principal Cloud Support Engineer leads technical support, manages escalations, provides customer advisory, and enhances support operations in a cloud storage environment.

The Associate Support Engineer supports customers with issues, collaborates with teams, contributes to code and documentation, and manages cases through their lifecycle.

The Federal Support Engineer will engage with customers to resolve technical support requests, educate clients, troubleshoot issues, and mentor team members.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

The Senior Associate, L2 Support Engineer will focus on advanced troubleshooting, incident management, and problem resolution for Databolt's data security product while mentoring L1 support engineers.

The role involves troubleshooting complex security and network issues, collaborating with engineering teams, documenting resolutions, and mentoring fellow engineers. It focuses on delivering high-impact customer support and analyzing use-cases for product improvements.

The Technical Support Engineer assists customers with technical queries, ensures a great customer experience, drives product conversations, and builds documentation for various technologies.

This role involves providing multi-channel technical support, resolving issues, educating clients on the platform, and acquiring expertise in Datadog's products.

Provide Tier-3 engineering support and maintain web applications across frontend (React) and backend (AWS APIs, Lambda, databases). Troubleshoot production issues, support deployments/CI, triage requests, participate in code reviews, and drive process and tooling improvements to increase system stability and developer efficiency.

Provide advanced technical support for Aerospike customers: troubleshoot complex issues, collaborate with engineering, assist deployments and performance tuning, write KB documentation, and participate in on-call incident response.

Support sustainment and backend administration of applications/services, perform migrations and testing in cloud/VDI environments, fix migration defects, coordinate testing with functional owners, manage Agile/Scrum artifacts and JIRA, report and resolve infrastructure/application issues.

Manage technical relationships for 3-5 enterprise accounts: handle escalations and tickets, coordinate with Customer Success, Support, and Engineering, run weekly account meetings and QBRs, assist with Agiloft upgrades and integrations, and improve support processes.

Provide remote SAP Basis support for mission-critical SAP applications: troubleshoot complex issues, develop and deploy fixes, create scripts to correct data issues, support migrations/upgrades (including S/4 HANA and HANA platform), manage key accounts, deliver client-facing training, and contribute to knowledge-sharing and diagnostic tools in a 24x7 support environment.

Provide Tier 1 product support as first point of contact for customers via calls and tickets. Triage, troubleshoot Windows/Mac and mobile issues, analyze logs, escalate to internal teams, monitor trends, and recommend process improvements to enhance customer experience.

Provide Tier 3 telecom-focused technical support and incident resolution for WAN transport and network services. Coordinate with ISPs, perform root cause analysis, maintain runbooks and documentation, generate reports, audit circuit data, and remediate security vulnerabilities as part of a 24/7 operations team.

Provide Tier 2/3 operational support for Oracle EBS environments on OCI, ensuring system performance, security, and compliance while handling various operational tasks and collaborations.

The Premier Support Engineer provides top-tier technical support and personalized assistance for enterprise customers, focusing on ERP solutions, primarily through troubleshooting, relationship management, and proactive guidance on software effectiveness.

The Senior Designated Support Engineer will provide technical assistance for NiCE products, troubleshoot connectivity issues, communicate solutions to customers, and work on technical tickets with various providers.

As a Remote Support Engineer II, resolve complex technical issues for clients in a multi-tenant environment, ensuring system stability and security while mentoring team members.

Provide Tier 2/3 operational support for Exchange Online, hybrid Exchange, and Microsoft 365 Copilot. Troubleshoot mail flow, authentication, permissions, and client issues; run PowerShell automations; support migrations and Copilot deployments; build runbooks, collaborate with security and engineering, and enable users and Service Desk teams.

Provide L3 escalation and sustaining engineering for DXi backup/deduplication appliances: diagnose complex storage, replication, and performance issues; isolate defects and drive fixes with engineering; support SEV1 incidents and complex deployments; develop diagnostics, tooling, and runbooks; mentor L1/L2 teams and participate in on-call rotation.

Provide US-timezone support for customers and community, clear ticket queues, build templates, automations, and docs, surface product pain points with data, and collaborate with engineering and product to reduce recurring issues.

Provide developer support for Supabase, handling cases from billing to implementation questions, while collaborating with engineering teams and improving support efficiency.

Provide developer support, triage cases, monitor feedback, improve support tools, and assist technical customers with Supabase services.

Provide remote technical support for OneStream financial software, triage and resolve product/configuration issues, collaborate with teams, submit bugs, maintain knowledge base, and ensure positive customer outcomes.