Top Support Engineer Jobs in Denver & Boulder, CO

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

Design and produce Mechanical Ground Support Equipment (MGSE) from concept through delivery. Perform CAD modeling and design analysis, interface with structural/thermal teams, support fabrication/assembly/testing, manage schedules, risks, and requirements, and collaborate across integrated program teams to meet cost, schedule, and technical objectives.

Perform mechanical design and CAD modeling for Mechanical Ground Support Equipment (MGSE) and Special Test Equipment from concept through delivery. Interface with analysis teams, support fabrication/assembly/testing, manage risks, support requirements, DFM/DFT, and meet hardware cost, schedule, and technical milestones within an integrated program team.

Provide L3 technical escalation for StorNext and Xcellis file storage: diagnose and resolve complex file system, metadata, SAN/NAS, tiering, replication, and multi-tier storage issues. Reproduce and document defects, validate fixes with engineering, support high-severity incidents, mentor L1/L2 teams, participate in on-call rotation, and assist release readiness and troubleshooting automation.

Senior-level L3 Support Engineer to diagnose and resolve complex tape and archive storage issues. Serve as escalation point for tape drives, libraries, media health, connectivity (Fibre Channel/SAS), and archive workflow performance. Isolate hardware/firmware/software defects, reproduce issues with Engineering, validate firmware updates, produce runbooks/RCA, mentor L1/L2, and participate in on-call rotation supporting mission-critical retention environments.

Serve as L3 technical escalation lead for ActiveScale object storage: troubleshoot distributed storage, reproduce bugs, create engineering tickets, assist customers on-site, develop diagnostic tools, mentor L1/L2, participate in on-call rotation, and drive product reliability improvements.

The Junior Mobile Core Support Engineer will troubleshoot and resolve telecom network issues, support customer queries, and maintain network performance while collaborating with engineering teams.

Seeking a Sustaining Support Engineer with expertise in Linux systems to provide troubleshooting, diagnostics, and root cause analysis for enterprise storage solutions. Requires experience in scripting and network debugging.

The Support Engineer will resolve complex technical issues, troubleshoot using Go, TypeScript, and SQL, and communicate with customers to enhance their experience. Collaboration with Engineering and Customer Success is key, along with internal documentation creation and customer feedback surfacing.

The Technical Account Manager serves as the primary technical escalation for grocery customers, addressing complex issues, monitoring account health, and ensuring operational stability on the Vori platform.

As a Senior Cloud Support Engineer, you will provide technical guidance to customers using Snowflake, improve service processes, and resolve complex technical issues.

The Associate Linux Support Engineer will provide technical support, troubleshoot Linux issues, and enhance customer satisfaction while learning and contributing to Canonical's services.

Provide advanced, customer-facing technical support for Cynet's security platform: troubleshoot escalated issues, deploy and optimize solutions, analyze logs, collaborate with R&D/product teams, mentor Tier 1 engineers, maintain documentation, and influence product improvements.

Provide advanced telecom and networking technical support: troubleshoot complex issues, perform packet analysis (Wireshark/PCAP), validate designs, lead deployments and customer engagements, mentor team members, produce documentation, handle escalations and on-call rotations, and assist pre-sales efforts.

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

Serve as the highest technical escalation for complex, high-severity incidents across edge hardware, networking, AI inference, and cloud infrastructure. Diagnose root causes at code, configuration, and infra levels, drive permanent fixes with Engineering, lead technical bridges with enterprise stakeholders, define troubleshooting frameworks and documentation, conduct post-incident reviews, and participate in on-call rotations.

The Partnership Support Engineer will handle integration issues, improve processes, build tools for diagnostics, and ensure reliability for partner integrations, APIs, and collaborations.

The Product Support Engineer will handle customer environments, resolve Hadoop and Spark issues, and ensure optimal performance during migrations and upgrades.

As a Support Engineer, you will resolve technical issues, collaborate with engineering, support enterprise customers, and maintain documentation for the Aerospike database platform.

The Customer Support Engineer will provide technical support for Dot Compliance's SaaS solutions, manage customer inquiries, and collaborate internally to resolve issues effectively.

The Sr. Support Engineer provides remote support for complex VMware issues, assisting clients with troubleshooting, configuration, and enhancing customer experience while contributing to a 24x7 support organization.

The Solutions Support Engineer will provide technical support to customers, troubleshoot issues, and design scalable solutions, while supporting Kubernetes and cloud technologies.

As a Solutions Support Engineer, you will provide technical support, troubleshoot issues, design scalable solutions, and participate in an on-call rotation for customer technical needs.