Top Support Engineer Jobs in Denver & Boulder, CO

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.

As a Customer Support Engineer, you will troubleshoot technical issues, engage with customers, identify bugs, and provide feedback to improve products, all while being backed by a responsive engineering team.

Provide remote support for EBS applications, troubleshoot issues, configure Oracle ASCP modules, and lead implementations while ensuring project delivery.

Provide Tier 1/2 application and production support for a 24x7 platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, maintain documentation, and communicate with customers and internal teams.

The Cloud Support Engineer will manage Microsoft 365 and Azure environments, drive automation, execute Salesforce deployments, and mentor team members.

Serve as a technical point of contact between Customer Success and Engineering to troubleshoot customer issues, triage incidents, translate feedback to engineering, create reusable solutions, and communicate status via Zendesk/JIRA and calls.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Manage electrical and mechanical ground support equipment (EGSE/MGSE) for space vehicle testing. Lead project and lifecycle planning, coordinate maintenance, procurement, calibration, IA/security approvals, and cross-functional integration to ensure mission-ready test equipment while mitigating risks and supporting schedules and budgets.

As a Senior Cloud Support Engineer, you will support cloud-based infrastructure, troubleshoot issues, and ensure service availability while maintaining customer satisfaction.

As a Customer Support Developer, you'll provide technical support for database-related issues, develop integrations for customers, and collaborate across teams to improve product reliability and performance.

Provide front-line onsite and remote IT support for desktops, laptops, peripherals, and enterprise applications. Troubleshoot hardware, OS, software, network, VPN, and printer issues; log and manage tickets in ITSM tools; assist with OS installs, patching, endpoint protection, onboarding/offboarding, asset management, and documentation under mentorship.

Provide technical remote support to OneStream customers: triage and resolve complex issues, perform root cause analysis, maintain knowledge base articles, collaborate cross-functionally, and prioritize fast, high-quality customer responses.

Manage stability, performance, and scalability of enterprise block, file, and object storage platforms. Automate provisioning and configuration, perform capacity planning and performance analysis, install and upgrade storage systems and firmware, lead incident response and root cause analysis, support backup and disaster recovery workflows, and collaborate with global infrastructure, database, cloud, and application teams.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

As an Enterprise Support Engineer, you will lead technical support for enterprise customers, resolving complex cloud issues and developing performance dashboards while advocating for customer needs.

Provide frontline IT support at Cribl's San Francisco office and globally: hardware provisioning, access requests, onboarding/offboarding, AV and event support, MDM and cloud tool support, document troubleshooting in a knowledge base, execute projects to automate and integrate systems, and participate in on-call/standby duties.

Provide high-level technical support for Arista products by troubleshooting hardware, software and cloud service issues, communicating with customers and development teams, reproducing problems in lab environments, documenting recurring issues, and recommending corrective actions to improve product quality and customer satisfaction.