Top Support Engineer Jobs in Denver & Boulder, CO

Supports direct-access satellite mission operations by arbitrating and executing tasking requests, monitoring satellite access windows, preserving spacecraft and ground systems, and ensuring timely imagery delivery. Provides after-hours incident management and Tier 1/2 troubleshooting, maintains monitoring tools, supports operational implementation, and coordinates with operations, sales, project management, account teams, and customers. The role also maintains procedures and documentation and requires 24/7 rotational shift availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Supports the design, development, and operation of satellites and spacecraft. Analyzes hardware state-of-health, troubleshoots system discrepancies, performs calibration activities, and maintains technical documentation and procedures. Interfaces with factory teams and contractors, collaborates with engineers and technicians, and delivers technical briefings, reports, status updates, and presentations to customers and management. The role is performed on-site and may involve laboratory, production floor, cleanroom, and outdoor environments.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Assists senior engineers with designing, analyzing, and evaluating mechanical ground support equipment for spacecraft assembly, integration, and testing. Supports work on fixtures, shipping containers, pressure panels, tooling, and transportation equipment; collects and analyzes engineering data; resolves routine technical problems; and prepares technical documentation and reports. Collaborates cross-functionally, follows guidance, meets deadlines, and communicates technical concepts clearly.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Provides Tier 3 technical escalation support for a payment gateway and omnichannel platform. Investigates critical production incidents across applications, infrastructure, databases, middleware, and integrations; performs root cause analysis; troubleshoots transaction and performance issues; and develops workarounds and corrective actions. Collaborates with engineering, infrastructure, product, QA, support, and customer teams. Supports change, release, problem management, deployment validation, production health checks, and after-hours release activities.

Manage the lifecycle, cost, schedule, risks, maintenance, upgrades, certification, calibration, and mission readiness of Electrical Ground Support Equipment used to test space flight hardware. Coordinate with engineering, production, AI&T, security, Information Assurance, Supply Chain, and maintenance teams. Support procurement, technical decisions, equipment inspections, software and hardware updates, and secure movement of equipment from sensitive areas. The role is fully onsite and requires active Top Secret clearance with eligibility for Top Secret/SCI.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Provide technically deep support to U.S. federal and public-sector customers using ClickHouse in government-authorized environments. Responsibilities include troubleshooting, deployment guidance, secure operational practices, documentation, federal proof-of-concepts, security questionnaires, and ATO-adjacent evaluations. The engineer partners with Product, Engineering, Security, and go-to-market teams while supporting cases through tickets, email, Slack, chat, and phone and meeting required SLAs.

Maintain and improve multiple live client websites, primarily in WordPress and other CMS platforms. Responsibilities include troubleshooting bugs, updating themes and plugins, managing staging environments and backups, resolving performance and responsiveness issues, implementing technical SEO and schema improvements, supporting integrations, and documenting solutions. The role requires efficient task management, independent prioritization, strong attention to detail, and communication with internal teams while working remotely across U.S. time-zone overlap.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Serves as the endpoint security subject-matter expert for support, Sales Engineering, and Customer Success. Diagnoses complex Windows and macOS endpoint issues, analyzes telemetry and logs, troubleshoots integrations with EDR, DLP, and MDM products, and provides prioritized customer recommendations. Partners with Engineering and QA on defect investigation and validation, maintains lab capabilities, and creates runbooks and documentation. The role also enables field teams to explain endpoint findings and improve customer outcomes.

Serve as the senior network-security subject-matter expert for support, sales engineering, and customer success. Review firewall rules, segmentation, controls, and product findings; troubleshoot integrations across enterprise network-security platforms; diagnose issues using packet captures, flow data, logs, and protocol behavior; and provide actionable root-cause guidance. Partner with Engineering and QA on defects and fixes, maintain network test capabilities, and author runbooks and documentation. Coach sales engineers and help harden the product through escalations and feedback.

Provide deep technical support to customers using TimescaleDB and relational databases. Manage support cases end to end, advise on database administration, data modeling, query optimization, design, and implementation, and build strong customer relationships. The role requires clear, empathetic communication, curiosity, and willingness to learn new products. Familiarity with PostgreSQL, cloud platforms, NoSQL databases, data modeling, and database backup, restoration, migrations, and query-plan analysis is beneficial.