Top Support Engineer Jobs in Denver & Boulder, CO

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Provide technical support for New Relic APM agents (Java and .NET) and Alerts, troubleshoot complex installations/configurations, advocate customer needs to Product, contribute documentation/KCS, mentor teammates, and expand expertise across additional agents and observability tools.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Provide L3 telecom support: monitor and troubleshoot mobile core and roaming issues across 2G/3G/4G/5G using signalling trace analysis, coordinate with MNOs, create dashboards, support NOC, develop KPIs and training, and participate in a 24/7 on-call rota.

Provide hands-on technical customer support for server, networking, and video systems. Troubleshoot deployments, networking, codecs, and streaming protocols; perform root-cause analysis, update tickets, escalate defects, and collaborate with engineering to resolve issues within SLAs.

As Lead Gulfstream Systems Support Engineer, you will provide technical support, troubleshoot issues, train customers, and manage logistics while complying with regulations.

The Support Engineer resolves technical issues, integrates systems, and ensures customer satisfaction while collaborating with various teams.

The Senior Support Engineer resolves technical issues for customers, manages data quality, and collaborates with engineering and sales to ensure customer satisfaction.

Provide hands-on support for connected hardware and software deployments: onboard customers, configure sensor hardware and gateways, set up monitoring dashboards, troubleshoot connectivity and system faults, analyze logs/telemetry, document bugs and coordinate with engineering, and perform onsite customer support up to 25% travel.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

The Solutions Support Engineer will provide technical support to customers, troubleshoot issues, and design scalable solutions, while supporting Kubernetes and cloud technologies.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

The Data Architect/Data Governance Lead supports the Medicaid Enterprise Data Warehouse by leading data architecture, metadata management, and governance processes, ensuring compliance and scalability.

Provide advanced technical support for a cloud security product: troubleshoot customer issues, escalate when needed, lead subject-matter expertise, mentor teammates, produce documentation and training, participate in on-call rotation, and build automations to scale support.

Provide technical support to enterprise customers for Claroty CPS protection platform—troubleshoot complex networking and Linux issues across SaaS and on‑prem environments, reproduce and resolve high‑impact cases, collaborate with R&D/Product/Customer Success, escalate when needed, and maintain proactive customer relationships and reporting.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.