Top Support Engineer Jobs in Denver & Boulder, CO

Supports and maintains enterprise customer web integrations using Smartling’s web proxy solution. Owns technical tickets, troubleshoots browser and network issues, leads customer workshops, creates diagnostic scripts and tooling, manages production configuration changes, and collaborates with Engineering on product fixes. The role requires strong web technologies, debugging, communication, and customer-facing technical consulting skills.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Manages the lifecycle, technical performance, costs, schedules, risks, maintenance, upgrades, certification, and calibration of Electrical Ground Support Equipment used to test spaceflight hardware. Coordinates with production, AI&T, supply chain, security, and information assurance teams to ensure equipment is mission-ready, compliant, and secure. Supports procurement, inspections, technical decisions, and CONOPS development for equipment movement from sensitive areas.

Designs and analyzes Mechanical Ground Support Equipment and Special Test Equipment for aerospace hardware. Responsibilities include CAD modeling, detailed drawing generation, requirements development, design for manufacturing and test, risk management, cross-functional collaboration, and sustaining engineering support through fabrication, assembly, and testing. The role is performed onsite and requires a bachelor's degree in engineering or a related technical field.

Designs and analyzes Mechanical Ground Support Equipment and Special Test Equipment for aerospace payloads and vehicles. Responsibilities include CAD modeling, detailed drawing generation, requirements development and verification, design-for-manufacturing and test support, risk management, and collaboration with structural, thermal, manufacturing, assembly, and test teams. Provides sustaining engineering support through fabrication, assembly, and testing while helping meet cost, schedule, and technical requirements.

Provides technical and functional support for SAP applications, troubleshooting incidents, supporting SAP modules, analyzing business requirements, and assisting with configuration and enhancements. Responsibilities include SAP integration, performance monitoring, root cause analysis, upgrades, testing, deployments, documentation, and ITSM incident management. The role collaborates with business stakeholders, developers, and IT teams to improve SAP processes and system reliability.

Provide Tier 2 and Tier 3 technical support for aerial robotics customers and dealers across the US East Coast. Investigate drone hardware, payload, LiDAR, photogrammetry, flight-planning, and processing issues; review survey datasets; coordinate with engineering and partners; manage cases and RMAs; create troubleshooting documentation; and deliver dealer training, customer sessions, pilot projects, demos, and sales support.

Designs, develops, researches, and tests electronic equipment and systems across the product lifecycle. Responsibilities include electronics component design, production root-cause correction, avionics qualification testing, serial bus communications, tolerance stack-ups, parts stress analysis, CAD modeling, and design-for-manufacturability activities. The role requires an electrical engineering degree or equivalent experience and the ability to obtain and maintain a DoD Secret clearance.

Provides entry-level technical support for software products and instrument interfaces, handling customer calls, troubleshooting issues, documenting resolutions, escalating complex cases, and maintaining support documentation. The role manages multiple cases, supports process improvements, participates in rotating after-hours coverage, and routes incoming calls. Candidates need strong customer service, communication, problem-solving, prioritization, and technical language skills. Exposure to laboratory information system software is preferred.

Own customer technical issues from initial report through resolution. Troubleshoot complex frontend and backend problems by investigating code, system architecture, databases, and production behavior using Go, TypeScript, and SQL. Collaborate with Engineering, Product, Customer Success, and Account teams; support onboarding and ongoing usage; communicate clearly with technical and non-technical audiences; maintain documentation; and surface customer insights for product improvements.

Provide Tier III support for enterprise applications by troubleshooting complex issues, developing fixes, managing user access, monitoring system performance, and coordinating escalations. The role includes ticket management, documentation, user training, emergency system setup, stakeholder communication, and collaboration with development and infrastructure teams to improve application reliability and support processes.

Own and prioritize a customer support queue, diagnose configuration, API, integration, logging, and data-mapping issues, and resolve incidents within SLAs. Serve as a dedicated contact for accounts, provide Tier 2 and 3 partner support, manage compliance operations involving I-9 and E-Verify, and support customer implementations. Build AI agents, automations, knowledge articles, and runbooks to improve support efficiency and prevent recurring issues.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Provides technical client support and platform implementation guidance while building custom integrations, web applications, AI solutions, and automation. Diagnoses complex L2/L3 issues using SQL, logs, and root cause analysis; manages incidents through resolution; develops documentation, training, workarounds, and permanent fixes. Partners with Product, Engineering, and Implementation teams to improve adoption, automate support processes, coordinate testing, and deliver measurable customer value.

Provide global end-user IT support with primary responsibility for US users and the Colorado Training Centre. Responsibilities include Microsoft 365 and endpoint administration, hardware procurement and troubleshooting, device onboarding and decommissioning, asset management, training-system support, remote hands assistance, incident ownership, and maintaining site operational readiness. The role also supports identity and access management, endpoint security, patching, vulnerability remediation, and continuous improvement initiatives.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Own complex enterprise Linux support escalations from initial report through root-cause analysis and resolution. Debug kernel, system, storage, networking, performance, container, virtualization, cloud, and HPC issues. Serve as senior technical contact for strategic customers, mentor support engineers, improve escalation standards, drive defects into Engineering, contribute automated tests, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Provides first-line technical support to customers and researchers through tickets, email, and video channels, resolving L0-L2 issues. Documents workarounds and repeatable solutions, contributes to knowledge-base content, and helps improve support workflows. The role requires strong communication, problem-solving, time management, and familiarity with command-line tools and integrations such as Jira, SAML, APIs, and SSO/2FA. Candidates should have 0–2 years of technical support or customer-facing experience; cybersecurity interest is preferred.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Supports global Financial Markets network infrastructure and services in a 24/7 Network Operations Center environment. Responsibilities include monitoring systems, triaging incidents, troubleshooting TCP/IP, VPN, MPLS, routing, hardware, protocol, and multicast market-data issues, configuring Cisco, Arista, and Juniper equipment, managing vendor escalations, coordinating network changes, maintaining incident tickets, and supporting customer-facing technical operations.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Resolve complex customer technical issues across Linux, networking, security, Kubernetes, cloud, storage, and ML environments. Diagnose problems, automate workflows with Python and Bash, support model deployment and inference pipelines, communicate resolutions, escalate unresolved issues, and maintain troubleshooting documentation. The role requires rotational shifts or on-call availability and remote work in the USA.