Top Support Engineer Jobs in Denver & Boulder, CO

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

The software engineer will build full-stack features for Kora's voice AI agent, integrating data, refining prompts, and expanding multi-modal capabilities while mentoring peers and ensuring technical quality.

Design, build, and operate high-pressure and cryogenic fluid and mechanical test systems for rocket engine testing. Generate P&IDs, CAD models, work instructions, and system documentation. Perform fluid flow, piping flexibility, and structural (FEA) analyses; source components; manage projects; support test operations and data evaluation; and participate in design reviews.

Provide Tier 3 escalation and day-to-day administration of cloud and on-premises infrastructure. Manage AD/Entra ID, Intune, Microsoft 365, DNS/DHCP, Group Policy, patching, monitoring, and PowerShell automation. Troubleshoot Windows, networking, VPN, wireless, hardware, and software; maintain documentation and support IT staff and end users.

The Senior Customer Support Engineer will provide technical support for customers, troubleshoot complex issues, collaborate with engineers, and improve support documentation and workflows.

Provide L2 application support for Alkami's ACH Alert Fraud Prevention platform: triage and resolve customer-reported issues, analyze logs and run SQL queries, manage SLAs and escalations, document resolutions, validate releases, participate in on-call rotations, monitor environments, and perform root-cause analysis to improve processes and client experience.

Provide front-line IT support and device management for laptops, desktops, mobile devices and network hardware. Troubleshoot hardware/software issues, deploy software/licenses, maintain peripherals, document processes, enforce security best practices (Zero Trust), train users, and support IT asset management and procurement.

Provide Tier 1/2 production and customer support for a 24x7 healthcare platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, document resolutions, and participate in on-call rotation while collaborating across teams.

Provide technical support via tickets, chat, and forums; diagnose workflow, integration, and performance issues; escalate to engineering; create documentation and knowledge base; improve product reliability and contribute to the community.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Maintain office premises and IT assets: perform floor walks, coordinate maintenance with building reps and offshore IT, manage VC equipment and FedEx shipping, maintain asset records, lead office fit-outs, assist CXOs, support events/tradeshows, reconcile expenses, and be flexible for weekend/holiday support.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.

Provide advanced, system-level technical support for optical products; troubleshoot complex issues, escalate to R&D, document incidents, train junior staff, and participate in 24/7 on-call rotations to ensure customer satisfaction and continuous improvement.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.

Own and resolve complex, recurring trader-impacting issues by reproducing, diagnosing, and shipping code fixes. Write backend C#/.NET and React front-end code, build admin tooling, improve observability, lead incident response and post-incident reviews, and partner across engineering, QA, Cloud Ops, and Product to reduce recurring support toil.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.