Top Support Engineer Jobs in Denver & Boulder, CO

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Lead Zendesk configuration and optimization for Support Operations: design workflows, triggers, automations, SLAs, and reporting. Serve as primary Zendesk SME and business analyst, gather requirements, document system designs, support governance/change management, ensure security and role-based access, and collaborate cross-functionally to deploy integrations, testing, and adopt Zendesk AI capabilities.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Provide on-site Tier 3 escalation and day-to-day administration for cloud and on‑premises infrastructure. Support Active Directory, Microsoft Entra ID, Intune, Microsoft 365, DNS/DHCP, Group Policy, patching, monitoring, VPN/wireless, hardware/software troubleshooting, PowerShell automation, documentation, and ticketed SLA-driven support while assisting cloud engineering and improving enterprise IT operations.

Provide technical support to merchants using the Recharge subscription platform: troubleshoot issues, answer technical questions, communicate clearly, escalate bugs to engineering with context, use Intercom and ticketing tools, make occasional outbound calls, and contribute to team goals while working shift-based West Coast hours.

Provide remote-first technical support for employees across ChromeOS and MacOS. Administer and maintain SaaS tools (Google Workspace, Jamf, Slack, Atlassian), manage in-office AV, networking, and peripherals, improve IT processes and knowledge base, collaborate cross-functionally, and ensure a secure, user-friendly digital environment. Support hours align to 9am-5pm Pacific, with occasional travel.

Provide hands-on support for connected hardware and software deployments: onboard customers, configure sensor hardware and gateways, set up monitoring dashboards, troubleshoot connectivity and system faults, analyze logs/telemetry, document bugs and coordinate with engineering, and perform onsite customer support up to 25% travel.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

The Mission Support Engineer manages software deployments, provides technical support, develops training, and collaborates with teams to enhance customer success and processes.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

The Data Architect/Data Governance Lead supports the Medicaid Enterprise Data Warehouse by leading data architecture, metadata management, and governance processes, ensuring compliance and scalability.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

Provide advanced troubleshooting and resolution for complex network incidents across routing, switching, firewalls, VPNs, DNS, and load balancing. Execute maintenance, migrations, and recovery efforts; lead root cause analysis, incident response, and post-incident reviews. Create/runbooks and mentor support staff while partnering with Engineering, Platform, and NOC to improve reliability and operational efficiency.

Provide post-sales technical support and troubleshooting for Fortanix platform; deploy, implement, upgrade, and optimize solutions; reproduce and qualify issues; perform root cause analysis; publish knowledge base content; collaborate with Development, Sales, and QA; and provide 24x7 on-call support as needed.

Provide technical support via tickets, chat, and forums; diagnose workflow, integration, and performance issues; escalate to engineering; create documentation and knowledge base; improve product reliability and contribute to the community.