Top Support Engineer Jobs in Denver & Boulder, CO

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

As a Customer Support Engineer, you will troubleshoot technical issues, engage with customers, identify bugs, and provide feedback to improve products, all while being backed by a responsive engineering team.

Provide remote support for EBS applications, troubleshoot issues, configure Oracle ASCP modules, and lead implementations while ensuring project delivery.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Lead resolution of high-severity post-sales escalations: investigate and reproduce complex networking and software issues, run customer calls, collect logs and evidence, create engineering-ready handoff packages, identify systemic patterns, and improve tooling and runbooks to raise Support's technical capability.

As a Senior Support Engineer, you will provide technical support for Akeyless's SaaS platform, troubleshoot issues, and assist customers with configuration and best practices, ensuring operational stability and satisfaction.

Provide L2/L3 technical support for premium enterprise accounts, lead high-severity incident response, troubleshoot Kubernetes/OpenStack/virtualization/storage/network issues, drive root cause analysis, mentor support engineers, execute account remediation plans, and coordinate cross-team resolutions and upgrades.

Provide technical support and development for OSV enterprise applications. Investigate and resolve application issues, log and manage support tickets, develop and test fixes, monitor production, and produce technical documentation. Partner with development teams, product owners, and vendors to prioritize defects and deploy solutions while supporting Workday, Salesforce, SQL Server, and cloud-based integrations.

As a Customer Support Developer, you'll provide technical support for database-related issues, develop integrations for customers, and collaborate across teams to improve product reliability and performance.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Provide technical support, troubleshooting, installation, configuration, and maintenance for security and access control systems (Milestone, LenelS2, DMP). Coordinate service calls, perform system integrations and audits, ensure regulatory compliance, support project and sales teams, and maintain strong customer relationships through documentation and consultation.

Provide advanced technical support for B2B integration products (Sterling B2B Integrator/File Gateway), diagnose and resolve complex enterprise issues across networks, OS, databases, virtualization and cloud; manage cases, document knowledge base articles, perform remote troubleshooting and on-call/weekend coverage, and apply AI tools to accelerate analysis and remediation.

Provide Tier 2 application support for Alkami's SaaS platform: triage and resolve customer tickets using log analysis and SQL, manage SLAs and escalations, participate in on-call rotations, document resolutions, validate releases, and collaborate with engineering and product teams.

Provide hands-on operational support and maintenance for on-prem Blue Prism environments, troubleshoot across application, database, and OS layers, coordinate SQL Server and failover configurations, maintain Dynatrace monitoring, execute upgrades, and act as trusted client technical contact.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Manage electrical and mechanical ground support equipment (EGSE/MGSE) for space vehicle testing. Lead project and lifecycle planning, coordinate maintenance, procurement, calibration, IA/security approvals, and cross-functional integration to ensure mission-ready test equipment while mitigating risks and supporting schedules and budgets.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.