Top Support Engineer Jobs in Denver & Boulder, CO

Supports 24x7 satellite ground-system operations by scheduling backend systems and antenna resources, monitoring telemetry and system health, coordinating anomaly response, troubleshooting hardware and software issues, and managing investigations through resolution. The role develops operational metrics, dashboards, tools, cloud capabilities, processes, and technical documentation while coordinating with customers, vendors, engineering teams, and operations leadership to improve reliability and mission readiness.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Supports direct-access satellite mission operations by arbitrating and executing tasking requests, monitoring satellite access windows, preserving spacecraft and ground systems, and ensuring timely imagery delivery. Provides after-hours incident management and Tier 1/2 troubleshooting, maintains monitoring tools, supports operational implementation, and coordinates with operations, sales, project management, account teams, and customers. The role also maintains procedures and documentation and requires 24/7 rotational shift availability.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Provides advanced technical support for HPE VM Essentials and Morpheus Enterprise deployments across on-premises, hybrid, and cloud environments. Leads critical escalations, incident resolution, root cause analysis, defect triage, and architectural guidance. Troubleshoots virtualization, compute, operating systems, storage, networking, and automation platforms. Develops support tools and processes, documents best practices, mentors engineers, and influences product quality and roadmap decisions.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Supports Linux infrastructure and R&D researchers with a focus on cloud security. Responsibilities include cybersecurity compliance, cloud administration, automation, configuration management, patching, compute and storage deployment, container management, scripting, centralized infrastructure support, and research partnerships. The role provides hands-on onsite infrastructure support in Fort Collins and requires lifting up to 50 pounds.

Manages the lifecycle, technical performance, costs, schedules, risks, maintenance, upgrades, certification, and calibration of Electrical Ground Support Equipment used to test spaceflight hardware. Coordinates with production, AI&T, supply chain, security, and information assurance teams to ensure equipment is mission-ready, compliant, and secure. Supports procurement, inspections, technical decisions, and CONOPS development for equipment movement from sensitive areas.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Provides on-site Tier 1 IT support by triaging tickets, fulfilling service requests, troubleshooting hardware, software, email, printers, networks, Active Directory, Office 365, and macOS issues. Provisions accounts and workstations, maintains documentation and procedures, monitors systems remotely, improves support processes, and delivers customer-focused service. Prior IT support experience is required; MSP experience is preferred.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provide technical customer support by answering product questions, diagnosing complex issues, developing solutions or workarounds, and collaborating with Support and Engineering teams. Document solutions, contribute to internal diagnostic automation tools, and participate in a weekend daytime on-call rotation. The role requires strong DevOps, Linux, communication, and independent problem-solving skills.

Provides Tier 3 support for enterprise endpoints and virtual desktop infrastructure across campus. Builds and maintains software packages, deployment content, device configurations, patches, automation, and security controls. Leads endpoint and VDI workstreams, pilots, lifecycle activities, documentation, troubleshooting, and service improvements. Partners with infrastructure teams, vendors, procurement, and campus stakeholders to improve reliability, supportability, security, and user experience. Mentors technical staff and contributes to technology evaluations and implementation readiness.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.

Provides L3/L4 operational support and engineering for Citrix and Azure Virtual Desktop environments. Responsibilities include troubleshooting, platform administration, endpoint and identity management, patching, monitoring, disaster recovery, automation with Infrastructure as Code, performance and cost optimization, client advisory, documentation, incident response, and mentoring. The role supports multiple enterprise customer environments while improving reliability, security, governance, and service delivery.

Serve as the primary technical advocate for strategic enterprise customers, resolving complex cloud and Azure integration issues, building telemetry dashboards, guiding database customizations and operational best practices, managing high-priority support cases, and collaborating with engineering and architecture teams to improve stability and performance.

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.