Top Support Engineer Jobs in Denver & Boulder, CO

Supports 24x7 satellite ground-system operations by scheduling backend systems and antenna resources, monitoring telemetry and system health, coordinating anomaly response, troubleshooting hardware and software issues, and managing investigations through resolution. The role develops operational metrics, dashboards, tools, cloud capabilities, processes, and technical documentation while coordinating with customers, vendors, engineering teams, and operations leadership to improve reliability and mission readiness.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Supports direct-access satellite mission operations by arbitrating and executing tasking requests, monitoring satellite access windows, preserving spacecraft and ground systems, and ensuring timely imagery delivery. Provides after-hours incident management and Tier 1/2 troubleshooting, maintains monitoring tools, supports operational implementation, and coordinates with operations, sales, project management, account teams, and customers. The role also maintains procedures and documentation and requires 24/7 rotational shift availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Manages the lifecycle, technical performance, costs, schedules, risks, maintenance, upgrades, certification, and calibration of Electrical Ground Support Equipment used to test spaceflight hardware. Coordinates with production, AI&T, supply chain, security, and information assurance teams to ensure equipment is mission-ready, compliant, and secure. Supports procurement, inspections, technical decisions, and CONOPS development for equipment movement from sensitive areas.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Provides L3/L4 operational support and engineering for Citrix and Azure Virtual Desktop environments. Responsibilities include troubleshooting, platform administration, endpoint and identity management, patching, monitoring, disaster recovery, automation with Infrastructure as Code, performance and cost optimization, client advisory, documentation, incident response, and mentoring. The role supports multiple enterprise customer environments while improving reliability, security, governance, and service delivery.

Serve as the primary technical advocate for strategic enterprise customers, resolving complex cloud and Azure integration issues, building telemetry dashboards, guiding database customizations and operational best practices, managing high-priority support cases, and collaborating with engineering and architecture teams to improve stability and performance.

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Provides technical support for global customers using Akamai’s cloud and distributed network platform. Diagnoses and resolves cloud, networking, and performance issues; investigates technical problems, proposes preventative solutions, improves support processes and metrics, and collaborates with internal teams to ensure customer success.

Provides technical support for enterprise AI infrastructure customers, debugging code, APIs, logs, and upstream provider issues. Creates reproductions, assesses business impact, coordinates incident resolution, supports account reviews, communicates during outages, documents solutions, and feeds customer insights to Product and Engineering. The role requires 3–5+ years in external-facing B2B SaaS or API support, programming knowledge, observability tools, and SQL proficiency.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provides Tier 3 technical escalation for complex API, integration, authentication, schema, and data-flow issues in enterprise federal and DoD-aligned environments. Responsibilities include incident triage, log analysis, root-cause investigation, API specification validation, testing, documentation, change control participation, monitoring improvements, and collaboration with development, cloud, cybersecurity, and integration teams.

Serves as an escalation resource for complex platform support issues, conducting root-cause analysis through database, log, and system diagnostics. Manages technical bug backlogs, monitoring and alerting platforms, access administration, runbooks, and support tooling. Partners with Engineering and customer experience teams on critical cases, escalation criteria, process improvements, automation, and platform reliability. Provides technical mentorship and participates in on-call support for high-priority incidents.

Supports satellite and spacecraft design, development, and operations by analyzing hardware health, troubleshooting discrepancies, performing calibrations, maintaining technical documentation, and briefing customers and management. Collaborates with engineers, technicians, factory teams, and contractors to resolve technical issues and execute vehicle engineering tasks. The position is fully on-site and may involve laboratory, production floor, cleanroom, and outdoor environments.

Supports the design, development, and operation of satellites and spacecraft. Analyzes hardware state-of-health, troubleshoots system discrepancies, performs calibration activities, and maintains technical documentation and procedures. Interfaces with factory teams and contractors, collaborates with engineers and technicians, and delivers technical briefings, reports, status updates, and presentations to customers and management. The role is performed on-site and may involve laboratory, production floor, cleanroom, and outdoor environments.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Assists senior engineers with designing, analyzing, and evaluating mechanical ground support equipment for spacecraft assembly, integration, and testing. Supports work on fixtures, shipping containers, pressure panels, tooling, and transportation equipment; collects and analyzes engineering data; resolves routine technical problems; and prepares technical documentation and reports. Collaborates cross-functionally, follows guidance, meets deadlines, and communicates technical concepts clearly.