Top Support Engineer Jobs in Denver & Boulder, CO

Supports direct-access satellite mission operations by arbitrating and executing tasking requests, monitoring satellite access windows, preserving spacecraft and ground systems, and ensuring timely imagery delivery. Provides after-hours incident management and Tier 1/2 troubleshooting, maintains monitoring tools, supports operational implementation, and coordinates with operations, sales, project management, account teams, and customers. The role also maintains procedures and documentation and requires 24/7 rotational shift availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Supports satellite and spacecraft design, development, and operations by analyzing hardware health, troubleshooting discrepancies, performing calibrations, maintaining technical documentation, and briefing customers and management. Collaborates with engineers, technicians, factory teams, and contractors to resolve technical issues and execute vehicle engineering tasks. The position is fully on-site and may involve laboratory, production floor, cleanroom, and outdoor environments.

Supports the design, development, and operation of satellites and spacecraft. Analyzes hardware state-of-health, troubleshoots system discrepancies, performs calibration activities, and maintains technical documentation and procedures. Interfaces with factory teams and contractors, collaborates with engineers and technicians, and delivers technical briefings, reports, status updates, and presentations to customers and management. The role is performed on-site and may involve laboratory, production floor, cleanroom, and outdoor environments.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Assists senior engineers with designing, analyzing, and evaluating mechanical ground support equipment for spacecraft assembly, integration, and testing. Supports work on fixtures, shipping containers, pressure panels, tooling, and transportation equipment; collects and analyzes engineering data; resolves routine technical problems; and prepares technical documentation and reports. Collaborates cross-functionally, follows guidance, meets deadlines, and communicates technical concepts clearly.

Collaborates with senior engineers to maintain and enhance secure, scalable software. Responsibilities include implementing features, troubleshooting issues, documenting technical designs, applying modern SDLC and CI/CD practices, automating testing and infrastructure, researching solutions, and partnering with architects and cross-functional teams. The role requires object-oriented programming knowledge, web services and database familiarity, JavaScript framework experience, Agile development experience, and strong communication skills.

Provide Tier 3 support for Microsoft Dynamics 365 and Power Platform: troubleshoot complex incidents, perform RCA, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations, document resolutions, and mentor lower tiers while following ITIL-aligned processes.

Supports commercial, clinical, and pre-clinical medical device procedures and product launches in the field. Troubleshoots customer issues, develops resolution plans and troubleshooting guides, supports cases, demos, conferences, and customer engagements, and creates training materials for future product support engineers. Collaborates with Operations, R&D, Education, Sales, Clinical Affairs, and leadership while maintaining design-control documentation and project deliverables.

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.

Provide technical support to a globally distributed workforce across hardware, software, identity, networking, cloud applications, and endpoint systems. Support onboarding, offboarding, device provisioning, access management, asset tracking, documentation, compliance activities, and security best practices. Troubleshoot macOS and Windows environments, escalate complex issues, and improve IT processes through automation. Collaborate with People, Security, Legal, Finance, and Engineering while exploring AI productivity tools and emerging workplace technologies.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Manage the lifecycle, cost, schedule, risks, maintenance, upgrades, certification, calibration, and mission readiness of Electrical Ground Support Equipment used to test space flight hardware. Coordinate with engineering, production, AI&T, security, Information Assurance, Supply Chain, and maintenance teams. Support procurement, technical decisions, equipment inspections, software and hardware updates, and secure movement of equipment from sensitive areas. The role is fully onsite and requires active Top Secret clearance with eligibility for Top Secret/SCI.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Provide technically deep support to U.S. federal and public-sector customers using ClickHouse in government-authorized environments. Responsibilities include troubleshooting, deployment guidance, secure operational practices, documentation, federal proof-of-concepts, security questionnaires, and ATO-adjacent evaluations. The engineer partners with Product, Engineering, Security, and go-to-market teams while supporting cases through tickets, email, Slack, chat, and phone and meeting required SLAs.

Maintain and improve multiple live client websites, primarily in WordPress and other CMS platforms. Responsibilities include troubleshooting bugs, updating themes and plugins, managing staging environments and backups, resolving performance and responsiveness issues, implementing technical SEO and schema improvements, supporting integrations, and documenting solutions. The role requires efficient task management, independent prioritization, strong attention to detail, and communication with internal teams while working remotely across U.S. time-zone overlap.