Top Support Engineer Jobs in Denver & Boulder, CO

Own Blee’s first dedicated customer support function by resolving technical issues, debugging integrations, explaining AI behavior, creating self-service documentation, automating repetitive support work, and partnering with Product and Engineering on fixes. Build support processes, tooling, runbooks, escalation paths, and enablement for Customer Success and Implementation. The role requires strong technical troubleshooting, AI fluency, clear writing, video documentation, and comfort establishing a support function from scratch.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Provide first-line technical support for complex security and networking issues, including troubleshooting SSL, SAML, HTTP, TCP/IP, connectivity, and performance problems. Partner with Engineering, document resolutions, manage enterprise escalations, contribute product feedback, develop training, and mentor support engineers. The role requires expertise in web security, network infrastructure, security proxies, VPNs, firewalls, DLP, SD-WAN, and related technologies, along with U.S. citizenship.

Provides advanced technical support for HPE VM Essentials and Morpheus Enterprise deployments across on-premises, hybrid, and cloud environments. Leads critical escalations, incident resolution, root cause analysis, defect triage, and architectural guidance. Troubleshoots virtualization, compute, operating systems, storage, networking, and automation platforms. Develops support tools and processes, documents best practices, mentors engineers, and influences product quality and roadmap decisions.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Provides entry-level technical support for photonics products, including optics, lasers, fiber, opto-mechanics, motion control, microscopy, and imaging systems. Responsibilities include troubleshooting customer applications, reproducing laboratory setups, developing customized solutions, supporting product design, creating technical marketing materials, attending trade shows and customer visits, and training team members. The role requires collaboration with global support teams and occasional travel to other Thorlabs locations.

Provides advanced remote technical support across client environments in an MSP setting. Responsibilities include resolving escalated incidents involving Microsoft 365, identity management, networking, endpoints, enterprise applications, backups, and infrastructure. The role documents troubleshooting, coordinates vendor escalations, communicates with clients, improves knowledge resources and processes, meets service metrics, and mentors junior engineers.

Own the incident queue for a digital dermatology platform, resolving L0 technical support issues, triaging tickets, and escalating complex problems to engineering with clear reproduction details. Build AI-assisted runbooks and knowledge-base articles, analyze incident trends, and improve resolution rates. Troubleshoot using logs, browser developer tools, and read-only SQL queries. The role is fully remote and supports mission-critical healthcare workflows.

Support customers with complex database integration issues while contributing directly to Airbyte’s Java and Kotlin open-source connectors. Troubleshoot replication, CDC, query performance, authentication, networking, schema evolution, and warehouse or lake destinations. Reproduce bugs, inspect logs and query plans, improve connector reliability, review community contributions, and collaborate with Engineering, Product, Solutions, Sales, and Customer Success. The role also includes technical documentation, mentoring support engineers, customer onboarding, and developing AI-assisted troubleshooting processes.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.

Provides Tier I technical support for Fastly’s edge cloud platform. Responsibilities include troubleshooting VCL, caching, HTTP, TLS, DNS, APIs, control panel configurations, and Compute applications; managing and escalating customer issues; monitoring network events; guiding customers through technical solutions; documenting findings; and participating in occasional on-call coverage. The role requires strong networking knowledge, written communication, scripting ability, customer support experience, and familiarity with diagnostic tools.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.

Provides hands-on corporate IT support for executives, remote employees, field users, and support-center staff. Troubleshoots Windows, macOS, Microsoft 365, identity, connectivity, endpoint, collaboration, and hardware issues; manages device deployment, lifecycle, security, assets, and onboarding. Owns incidents through resolution, documents solutions, supports Teams Rooms, collaborates on IT projects, and improves recurring support processes. Requires occasional onsite, after-hours, travel, and equipment-handling work.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.

Owns technical execution of unmanned system deployments, including preparation, integration, troubleshooting, field repairs, mission execution, recovery, and documentation. Administers Linux and embedded compute systems, diagnoses hardware, networking, RF, payload, and software issues, and develops temporary tools or workarounds. Trains operators, supports customer onboarding, advises on operational procedures, and relays field feedback to Product and Engineering teams. Requires at least 25% travel and experience supporting defense, government, military, or unmanned-system customers.

Owns forward-deployed communications and networking missions from preparation through recovery. Configures and troubleshoots IP networks, Linux systems, video streaming, RF, satellite, and beyond-line-of-sight communications in austere environments. Supports field exercises and operational missions, trains military and government customers, develops diagnostic tools, and provides feedback to Product and Engineering teams.

Provide global end-user IT support with primary responsibility for US users and the Colorado Training Centre. Responsibilities include Microsoft 365 and endpoint administration, hardware procurement and troubleshooting, device onboarding and decommissioning, asset management, training-system support, remote hands assistance, incident ownership, and maintaining site operational readiness. The role also supports identity and access management, endpoint security, patching, vulnerability remediation, and continuous improvement initiatives.

Own technical and functional customer support for Sardine’s API-driven risk and payment platform. Troubleshoot complex customer issues, analyze API and web-stack problems, collaborate with engineering and third-party providers, document solutions, and advocate for product improvements. The role requires strong knowledge of APIs, cloud infrastructure, SQL, SaaS support, and fintech or compliance environments while operating independently in a remote, high-volume support setting.

Provides technical support for TeamCity, diagnosing whether issues originate in the product, infrastructure, or integrations. Responsibilities include troubleshooting web servers, applications, databases, version control, build systems, containers, and cloud environments; developing workarounds; reporting bugs; escalating issues; documenting solutions using KCS principles; and sharing customer feedback with product teams.

Leads ground support equipment and tooling engineering projects for spacecraft, satellite, and solar product lines. Oversees technical design, integration, trade studies, estimates, supplier coordination, risk management, cost, schedule, and quality. Leads cross-functional teams, mentors engineers, communicates project status, manages Statements of Work, and serves as the bridge between Engineering and Program offices while driving innovation and continuous improvement.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provide onsite technical support for managed-services clients by diagnosing and resolving Microsoft, Windows, networking, VPN, firewall, endpoint, peripheral, and user issues. Manage tickets, documentation, SLA response times, client follow-up, escalations, and local client visits. The role requires empathetic customer service, troubleshooting ability, independent learning, and collaboration across service teams.