Top Support Engineer Jobs in Denver & Boulder, CO

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

The Senior Software Engineer for Support AI will develop voice and chat systems for customer support, driving projects from concept to production, while collaborating across teams and improving AI capabilities through integration and data insights.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

The software engineer will build full-stack features for Kora's voice AI agent, integrating data, refining prompts, and expanding multi-modal capabilities while mentoring peers and ensuring technical quality.

Provide advanced email and live technical support for enterprise customers, diagnose database internals and SQL performance, reproduce and report bugs, collaborate with engineering and customer-facing teams, improve support processes and documentation, and participate in on-call rotation while working a Thursday–Sunday 10-hour shift schedule.

Develop and maintain ETL solutions, optimize processes, validate data, and support production issues. Collaborate with analysts for efficient data integration.

Design, develop, and maintain ETL solutions using Informatica PowerCenter. Collaborate with business analysts, optimize ETL processes, and ensure data quality.

Provide Tier 2 technical support and escalations for Tailscale customers: troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Eng, and contribute to documentation and recurring friction elimination.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

The SnapLogic Support Engineer provides L2/L3 support for integrations, monitors integration jobs, resolves data issues, performs root cause analysis, and engages with business users and vendors.

The role involves managing cloud infrastructure, providing customer support, troubleshooting issues, and collaborating with engineering teams to enhance application performance.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

As an IT Support Engineer, you'll manage frontline IT support and endpoint operations, improve access workflows, and collaborate with Security and Engineering. Responsibilities include triaging issues, onboarding, and maintaining system documentation.

The IT Support Engineer will handle frontline IT support, device management, and identity access workflows, ensuring a seamless employee experience.

As an Enterprise Support Engineer, you will lead technical support for enterprise customers, resolving complex cloud issues and developing performance dashboards while advocating for customer needs.

As a Premier Support Engineer, you'll resolve complex cloud issues, develop telemetry dashboards, and guide enterprise customers in enhancing software effectiveness and stability.

As a Senior Support Engineer, you will enhance customer support for LanceDB by building infrastructure, maintaining knowledge-bases, troubleshooting customer issues, and collaborating with engineering teams. Your expertise in distributed databases and proficiency in Rust and Python will help optimize cloud-native database deployments.