Top Support Engineer Jobs in Denver & Boulder, CO

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Lead architecture, integration, and lifecycle sustainment of propulsion test infrastructure including test stands, fluid systems, GSE, controls, and DAQ. Provide technical leadership for test campaigns, safety analysis, cross-functional coordination, mentoring, and long-term facility modernization to ensure safe, repeatable, decision-grade testing.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

Provides first-line technical support for Hivemind software customers and field teams. The role collects evidence, analyzes logs and telemetry, triages software, deployment, configuration, API, licensing, and integration issues, routes cases to engineering or support owners, communicates customer updates, validates issues in lab or simulation environments, and creates troubleshooting documentation and knowledge-base content. It also supports releases, onboarding, deployment handoffs, and supportability metrics.

Design and certify Mechanical Ground Support Equipment (MGSE) and Special Test Equipment from concept through delivery. Perform CAD modeling and design analysis, interface with analysis teams, support manufacturing/assembly/testing, manage requirements and risks, provide technical oversight of subcontracts, and support sustaining engineering and process improvements.

Design and certify Mechanical Ground Support Equipment (MGSE) and Special Test Equipment from concept through delivery. Perform CAD modeling and design analysis, define interfaces, support manufacturing/assembly/testing, manage requirements and change control, provide technical oversight of subcontracts, and deliver sustaining engineering through first use while meeting cost, schedule, and technical requirements.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provides remote, onsite, and customer-site technical support for laboratory automation platforms. Manages customer cases, troubleshoots software, hardware, networking, robotic, and database issues, deploys and debugs integration code, performs upgrades and configuration changes, trains customers, collaborates with field and internal teams, and documents resolutions and process improvements.

Supports laboratory automation customers by managing technical cases, troubleshooting software, hardware, networking, and robotics systems, and deploying integration code. Configures databases, performs upgrades and configuration changes, trains customers, collaborates with field service and software teams, documents issues, and drives resolutions. The role is remote with office and customer-site work and requires approximately 30% domestic travel.

Monitor PnP pipelines, perform proactive health checks, triage failures (infrastructure, UTF/Analyzer, mature pipeline logic), perform simple fixes, escalate complex issues to pipeline owners with logs/context, and collaborate with cross-functional teams to ensure correct trace tagging and measurement alignment.

The Cyber Support Developer will design and develop scalable applications, collaborate with stakeholders, and implement best practices while ensuring high-quality solutions.

The Application Support Engineer will ensure application availability, resolve issues, assist in releases, and maintain applications in various environments.

The Application Support Engineer will ensure application availability for users, resolve issues, and assist with application configuration and maintenance across environments.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

As a Cloud Support Engineer, you will resolve complex customer issues related to Ubuntu, ensure high satisfaction levels, and contribute to knowledge sharing.

Provide technical support for customers using Proofpoint AI Security solutions, resolving issues via tickets, phone, email, and chat while diagnosing software and hardware problems.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.