Top Support Engineer Jobs in Denver & Boulder, CO

Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

The Senior Associate, L2 Support Engineer will focus on advanced troubleshooting, incident management, and problem resolution for Databolt's data security product while mentoring L1 support engineers.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

Own end-to-end resolution of complex customer issues, design and maintain Intercom and Fin automation, drive product feedback loops, create self-serve documentation, and define support metrics and QA processes to scale support.

This role involves providing multi-channel technical support, resolving issues, educating clients on the platform, and acquiring expertise in Datadog's products.

The Principal Cloud Support Engineer leads technical support, manages escalations, provides customer advisory, and enhances support operations in a cloud storage environment.

The Associate Support Engineer supports customers with issues, collaborates with teams, contributes to code and documentation, and manages cases through their lifecycle.

The Federal Support Engineer will engage with customers to resolve technical support requests, educate clients, troubleshoot issues, and mentor team members.

As a Support Enablement Engineer Intern, you will support AI-driven initiatives to enhance customer support workflows and improve operational efficiency.

Provide Tier 2, hands-on IT support for launch operations: troubleshoot and repair desktops and peripherals, maintain secure phone/video systems, document incidents in ServiceNow, support launch events, and develop long-term solutions in a classified environment.

Design, develop, and certify Mechanical Ground Support Equipment (MGSE) and Special Test Equipment from concept through delivery. Perform CAD modeling and design analysis, interface with analysis teams, oversee fabrication, assembly, testing, and sustainment, manage requirements and risks, and support design for manufacture and test in an integrated program team environment.

Design, model, and certify Mechanical Ground Support Equipment (MGSE) and Special Test Equipment from concept through delivery. Produce CAD drawings, perform design analysis, support manufacturing, assembly, and test, manage requirements and risks, and provide technical oversight and sustaining engineering in an integrated program team.

Serve as a customer-facing subject matter expert on medical device connectivity, gather and prioritize customer requirements, perform hands-on interoperability testing and troubleshooting across hospital systems, and coordinate cross-functional stakeholders to resolve connectivity issues.

Provide advanced L2 support for large-scale OpenStack- and Kubernetes-based private clouds. Lead incident response, troubleshoot OpenStack core services, Ceph, storage and networking, perform cluster upgrades, reproduce defects in labs, coordinate cross-functional teams, and communicate status and resolutions to customers.

Monitor, troubleshoot and maintain Fubo's live and VOD ABR video encoding, packaging and distribution infrastructure. Manage live events, resolve ad-signal and workflow issues, perform routine maintenance, and coordinate cross-team incident resolution and root-cause analysis for cloud and on-prem video systems.

As a Mobile Developer Support Engineer, you will provide exceptional technical support related to mobile SDKs and APIs, troubleshoot issues, maintain support resources, and assist during high-priority incidents to ensure customer satisfaction.

Provide bilingual (Portuguese/English) technical support for Keeper's B2B customers: troubleshoot installations, SSO/AD/LDAP/authentication issues, escalate complex cases, document resolutions, and collaborate with engineering, QA, and sales to improve product quality and deployments.

The role involves troubleshooting complex security and network issues, collaborating with engineering teams, documenting resolutions, and mentoring fellow engineers. It focuses on delivering high-impact customer support and analyzing use-cases for product improvements.

The Key Account Support Engineer provides advanced technical assistance and problem resolution for customers using property management software, collaborating with internal teams to enhance customer satisfaction.

Lead production support for external web applications: manage incidents, perform root cause analysis, expand observability (Splunk/OpenTelemetry), build dashboards, collaborate with dev and platform teams, and participate in 24x7 on-call rotations to improve availability and reliability.

Provide on-campus and remote technical support for university hardware, OSs and software; troubleshoot networks, authentication, A/V and instructional technology; manage tickets, document solutions, train users, and mentor student employees.

Maintain, troubleshoot, and enhance SCADA servers, HMIs, historians, and gateways to ensure uptime, accurate data flow, and fast issue resolution. Support field devices, validate data points, assist remote commissioning, manage patches/backups, tune alarms, and provide documentation and process-improvement recommendations.

The Technical Support Engineer assists customers with technical queries, ensures a great customer experience, drives product conversations, and builds documentation for various technologies.

The Support Engineer provides application support, manages tickets, analyzes system requirements, and collaborates with clients to improve technology and support operations.