Top Support Engineer Jobs in Denver & Boulder, CO

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Support mission operations and direct-access customers by executing satellite tasking, preserving spacecraft and ground systems, delivering imagery/data, monitoring access windows, performing Tier 1/2 troubleshooting and incident management, maintaining monitoring tools, and coordinating cross-departmental operational implementation and communications in a 24/7 shift environment.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

Manage electrical and mechanical ground support equipment (EGSE/MGSE) for space vehicle testing. Lead project and lifecycle planning, coordinate maintenance, procurement, calibration, IA/security approvals, and cross-functional integration to ensure mission-ready test equipment while mitigating risks and supporting schedules and budgets.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

Design and produce Mechanical Ground Support Equipment (MGSE) from concept through delivery. Perform CAD modeling and design analysis, interface with structural/thermal teams, support fabrication/assembly/testing, manage schedules, risks, and requirements, and collaborate across integrated program teams to meet cost, schedule, and technical objectives.

Perform mechanical design and CAD modeling for Mechanical Ground Support Equipment (MGSE) and Special Test Equipment from concept through delivery. Interface with analysis teams, support fabrication/assembly/testing, manage risks, support requirements, DFM/DFT, and meet hardware cost, schedule, and technical milestones within an integrated program team.

Act as customer advocate for high-impact escalations across cloud and enterprise products. Coordinate cross-functional teams to remove blockers, drive timely resolutions, communicate status to stakeholders, analyze recurring issues, and improve processes and customer experience while mentoring and sharing knowledge.

The Database Support Engineer will resolve complex PostgreSQL issues, provide proactive advice, collaborate with customers, mentor junior staff, and recommend product improvements.

The Database Support Engineer will resolve complex customer issues, optimize workloads, debug edge functions, mentor junior team members, and improve product quality based on real usage.

As a Database Support Engineer, you'll resolve advanced PostgreSQL issues, provide proactive optimization advice, mentor juniors, and improve product quality through customer interactions.

The Senior Support Engineer will diagnose and resolve complex issues, lead process improvements, mentor junior staff, and enhance operational practices in a cloud environment.

The Tier 1 Support Engineer at Logz.io will handle customer issues related to cloud and Kubernetes, ensuring smooth operations through troubleshooting and effective communication.

Provide onsite and remote IT support, troubleshoot hardware and software issues, manage IT assets, and maintain compliance. Collaborate with teams for continuous improvement and handle user onboarding and offboarding processes.

Provide 24/7 technical support for a SaaS AI security platform, monitor uptime, triage and resolve incidents, collaborate with customers and development teams, and drive SRE-focused automation and reliability improvements.

Provide technical support and troubleshooting for AI products, diagnose model deployment and data-processing issues, collaborate with engineering and data science teams, create documentation and training, and improve support processes to enhance AI system performance and customer satisfaction.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

The Lead Implementations Support Engineer leads technical onboarding for new clients, manages data migration, and mentors the implementation team to ensure quality and efficiency in onboarding processes.

Provide technical support for AI products, troubleshoot issues, collaborate on solutions, conduct analysis, and maintain documentation while enhancing client support and satisfaction.

As a Support Engineer, you'll facilitate customer success by resolving technical issues, educating customers, and improving product usability. You'll work closely with developers on troubleshooting and enhancing documentation, and identify underlying trends to suggest product improvements.

Provide L3 technical escalation for StorNext and Xcellis file storage: diagnose and resolve complex file system, metadata, SAN/NAS, tiering, replication, and multi-tier storage issues. Reproduce and document defects, validate fixes with engineering, support high-severity incidents, mentor L1/L2 teams, participate in on-call rotation, and assist release readiness and troubleshooting automation.

Senior-level L3 Support Engineer to diagnose and resolve complex tape and archive storage issues. Serve as escalation point for tape drives, libraries, media health, connectivity (Fibre Channel/SAS), and archive workflow performance. Isolate hardware/firmware/software defects, reproduce issues with Engineering, validate firmware updates, produce runbooks/RCA, mentor L1/L2, and participate in on-call rotation supporting mission-critical retention environments.

Serve as L3 technical escalation lead for ActiveScale object storage: troubleshoot distributed storage, reproduce bugs, create engineering tickets, assist customers on-site, develop diagnostic tools, mentor L1/L2, participate in on-call rotation, and drive product reliability improvements.

The Junior Mobile Core Support Engineer will troubleshoot and resolve telecom network issues, support customer queries, and maintain network performance while collaborating with engineering teams.