As a Bilingual Client Retention Specialist, you will assist clients with financial hardship, focusing on retention through education, empathy, and customized solutions.

As a Customer Service Representative, you will handle client interactions, providing support and solutions while maintaining high quality service standards in a remote call center environment.

The Client Retention Specialist educates clients on financial programs, deescalates concerns, navigates a CRM, analyzes situations, and retains clients while achieving targets.