As a Customer Service Representative, you will handle client interactions, providing support and solutions while maintaining high quality service standards in a remote call center environment.

As a Bilingual Client Retention Specialist, you will assist clients with financial hardship, focusing on retention through education, empathy, and customized solutions.

The Client Retention Specialist educates clients on financial hardship programs, deescalates issues, retains clients, and achieves retention targets through empathetic communication.