Provide timely technical support through phone, email, and chat; diagnose hardware, software, and network issues; guide users through solutions; escalate unresolved problems; and document requests and resolutions in a ticketing system.
JD 1. Service Desk Analyst – below is the Job description Key Responsibilities: Technical Support: • Respond to incoming service requests via phone, email, or chat in a timely and professional manner. • Diagnose and troubleshoot hardware, software, and network issues. • Provide step-by-step instructions to resolve technical problems. • Escalate unresolved issues to higher-level support teams as needed. • Document all service requests and resolutions in the ticketing system.
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
