VP, P&C Technical Performance Excellence

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

The VP, P&C Technical Performance Excellence defines and governs organization-wide quality standards and execution frameworks for Property & Casualty. Partnering with business, risk, data, and technology teams, they lead the establishment of quality metrics and governance forums, including sponsorship of operational quality and risk committees, to enable consistent performance monitoring, aggregation of risk themes across business units (and the P&C group) and prioritization of findings using quantifiable standards.
The role drives the articulation and adoption of the “P&C Nationwide way” of technical excellence across underwriting, claims and service including shared tools, playbooks, and best practices while fostering collaboration, continuous improvement, and scalable quality outcomes aligned with P&C priorities. As a thought leader, the role also champions appropriate AI and machine learning solutions supporting technical excellence to optimize quality reviews and insights and embed new ways of thinking into underlying processes.
Responsibilities include establishing quality assurance standards and risk governance, leading performance measurement and reporting, driving quality improvement and automation, and scaling best practices across the practitioner community.

Job Description

Key Responsibilities: 

Quality Assurance Standards and Risk Governance

• Develop and maintain P&C-wide quality assurance standards and playbooks guiding consistent execution across all lines of defense

• Partner with risk, Internal Audit, ERM, and compliance to align quality activities with enterprise risk frameworks

• Lead risk-based deep dives on quality issues and manage escalation of systemic risks to leadership

• Champion AI/ML integration to enhance quality reviews and embed innovation in governance

Performance Measuring and Reporting

• Define, report on and assess quality metrics, aggregating insights and risk themes across business units for executive reporting

• Oversee development of executive dashboards and collaborate with data teams to ensure reporting accuracy

• Facilitate cross-BU risk theme discussions in P&C group level and business unit forums

• Sponsor key risk forums such as PCORC (amongst others), presenting actionable insights that influence decision-making

Quality Improvement and Automation

• Prioritize quality findings using quantifiable standards, ensure action plans are regularly monitored and reported, and elevate common themes across P&C tied to technology and capability investments present in our portfolio

• Oversee shared quality tools, templates, and platforms, promoting adoption to reduce variation and automate processes

Scaling Best Practices and Communities of Practices

• Define and institutionalize the “P&C Nationwide Way” for technical excellence

• Identify and scale proven practices across business units to drive consistency

• Lead communities of practice that connect quality, risk, and business leaders to foster innovation and alignment

• Represent P&C in enterprise governance forums advocating for quality and execution excellence

May perform other responsibilities as assigned. 

Reporting Relationships: SVP, Business Performance P&C; leads a team of Quality and Risk professionals

Typical Skills and Experiences: 

Education: Bachelor’s degree required, preferably in Business, Risk Management, Insurance, or a related discipline. Advanced degree (MBA, Master’s in Risk Management, or related field) strongly preferred.

Licenses/Certifications/Designations: Relevant certifications (e.g., Certified Risk Manager (CRM), Certified Quality Auditor (CQA), or similar are a plus but not required

Experience: Minimum 10–15 years of progressive experience in P&C insurance, risk management, quality assurance, or similar roles with a focus in underwriting, claims and service across commercial and personal lines. Demonstrated leadership in establishing and managing enterprise-wide quality or risk governance programs. Experience working across multiple lines of defense (first, second, and third lines). Experience collaborating with senior leadership, business units, and enterprise risk/compliance functions. Exposure to data analytics and reporting tools to enable performance measurement and insights. Proven track record driving process improvements and automation initiatives leveraging technology.

Knowledge, Abilities and Skills:

• Strategic Leadership: Ability to lead cross-functional teams and influence senior executives

• Technical Expertise: Deep knowledge of quality assurance, risk management frameworks, and insurance operations

• Analytical Skills: Strong data analysis, problem-solving, and root cause analysis capabilities

• Communication: Excellent verbal and written communication skills, capable of presenting complex topics clearly

• Collaboration: Proven ability to build strong partnerships across business, risk, data, and technology teams

• Change Management: Skilled at driving cultural change and embedding new ways of working

• Technology Acumen: General familiarity with automation, enterprise quality platforms etc.

• Detail-Oriented: Attention to detail balanced with ability to see the big picture

• Customer Focus: Understands and aligns quality initiatives with customer and business needs

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values:  Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. 

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

We currently anticipate accepting applications until 09/30/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for VP, P&C Technical Governance : $200,000.00-$400,000.00

The expected starting salary range for VP, P&C Technical Governance : $200,000.00-$400,000.00