Leads clinical and coding training strategy, trainer development, operational readiness, and learner outcomes. Manages and coaches training staff, sets performance expectations, assesses capability gaps, develops scalable onboarding and development programs, monitors effectiveness through metrics and feedback, and partners with Operations, Quality, Clinical, Coding, and leadership teams. The role also oversees training resources, reporting, trainee progression, workshops, and continuous improvement.
We are seeking a highly motivated and experienced Training Manager to lead and evolve training and development activities across Payment Integrity clinical and coding audits. The ideal candidate will bring strong people leadership capability, a proven ability to develop high-performing teams, and experience driving training strategy, operational execution, and learner outcomes.
This role is responsible for establishing clear expectations and accountability, supporting employee growth and development, and ensuring learning initiatives effectively support business goals and operational readiness. The Training Manager will partner across functions to build scalable training solutions, improve performance outcomes, and strengthen organizational capability. The Training Manager will be reporting to our Senior Training Manager.
Salary Range: $100,000 – $120,000 (based on experience, skills, and qualifications)
Location: 100% Remote (U.S.-based)
Up to 10% annual travel (for team meetings and limited client onsite engagements.)
A 5-10 minute presentation on who you would approach training, trainers will be required.
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Responsibilities- Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement
- Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success
- Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines
- Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building
- Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities
- Conduct training needs assessments and identify capability gaps across teams
- Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments
- Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes
- Maintain visibility into training records, reporting, trainee progression, and readiness metrics
- Organize and facilitate training sessions, workshops, webinars, and development activities as needed
- Manage team resources effectively and remove barriers impacting trainer success
- Stay current on industry trends, best practices, and evolving learning methodologies
- Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience)
- 5+ years in training or learning & development within healthcare (nursing and/or medical coding)
- Proven experience leading and developing trainers, including nurses and certified coders
- Certification in training or learning & development strongly preferred
- Background in nursing, medical coding, or healthcare operations strongly preferred
Desirable Skills:
- Strong ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching
- Demonstrated success improving training outcomes, performance, and quality through targeted development strategies
- Ability to assess skill gaps and implement focused development plans for trainers and learners
- Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams
- Data-driven approach to evaluate training effectiveness and continuously improve results
- Excellent communication and stakeholder management skills across operations, quality, and leadership
- Ability to translate complex clinical and coding concepts into clear, practical training
- Experience in one of the following: Outpatient, DRG or CVA auditing, preferred but not required
What We Offer:
✨ A fast-paced, innovative environment with a team of industry-leading experts
✨ Hands-on experience with top-tier clients in the healthcare industry
✨ A strong culture of collaboration, support, and inclusivity
✨ Competitive benefits package, including healthcare, vision, dental, and 401(k) options
The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
About Us EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
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