Technical Communications Specialist

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

CMS, Microsoft Office, Policy, Section 508 Compliance, Technical Writing

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

We are GDIT. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Technical Communications Specialist joining our Federal Services System Support and Oversight (FSSSO) team to remotely support the Centers for Medicare & Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Technical Communications Specialist supporting CMS, you will be trusted to translate finalized Independent Dispute and Resolution (IDR) system requirements and screen‑language changes into clear, timely communications—keeping users informed while aligning content to release schedules and feedback from structured multi‑step clearance cycles. In this role, a typical day will include:

 

• Drafting and updating announcements, notices, and system‑generated emails based on finalized inputs from upstream teams and multi-step CMS clearance review cycles.
• Preparing CMS.gov website content change notices aligned to release timelines and approved system behavior.
• Managing fast‑turnaround content with precision, ensuring accuracy, clarity, and consistency across artifacts and releases delivered timely according to the project schedule.
• Tracking, adjudicating, and incorporating CMS review comments and ensuring all changes align with approved language, terminology, and accessibility standards.
• Coordinating with the Agile Liaison, Operations Coordinator, Production Support, and other cross-functional teams to ensure communications sequences match system deployment timelines and protect downstream ETO deliverables.
• Maintaining templates, tone, and formatting standards; validating content against approved screen language, system behavior, terminology guidance, and Section 508 accessibility requirements.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree and 5+ years of professional writing or technical communications experience for federal or highly regulated programs.
• Demonstrated ability to translate complex policy, regulatory, and technical requirements into user‑centered communications supporting system releases or program operations.
• Experience delivering fast‑turnaround communications tied to structured release schedules, with high editorial accuracy and version control discipline.
• Section 508 experience remediating and validating documents and web content (MS Word, PowerPoint, Excel, Adobe Acrobat).
• Experience creating or updating email templates and public‑facing notices aligned with approved screen language, support the Centers for Medicare & Medicaid Services (CMS) standards, and system‑generated communication patterns.
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel, including styles, tracked changes, structured templates, and accessibility tools.
• Ability to effectively manage multi‑stakeholder feedback cycles—from tracking comments to documenting adjudications and ensuring traceability across communication artifacts.
• Candidate must be able to obtain a T4 Public Trust clearance
• Candidate must have lived in the U.S. at least 3 out of the last 5 years.

PREFERRED QUALIFICATIONS:

• Experience working with CMS, CCIIO, HealthCare.gov, Affordable Care Act, or No Surprises Act-related programs. 
• Experience coordinating content updates with Scrum, HCD, and product stakeholders and reconciling inputs from multi-stakeholder review cycles. 
• Knowledge of Salesforce‑triggered emails and common communication patterns for system‑generated notices.
• Experience with screen‑capture tools such as SnagIt.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities.
• Support: An internal mobility team focused on helping you achieve your career goals.
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
• Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $73,965 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans