Surety Senior Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Surety Senior Account Manager to join our growing team! This is a fully remote role and requires working Pacific Time Zone hours.

The Senior Account Manager is a highly experienced surety professional who independently handles various bond requests for new and established clients. This role demands a high degree of discretionary judgment, particularly in advanced tasks such as carrier negotiations and sophisticated customer requests. The Senior Account Manager serves as a pivotal coach and mentor for the team, guiding associate level teammates and fostering their professional development. This is a fully remote role and requires working Pacific time zone hours.

How You Will Contribute

• Adhere to Brown & Brown's compliance standards and procedures, including meticulous documentation, timely responses, processing timelines, professional conduct and client satisfaction.

• Serve as a primary point of contact, promptly responding to customer and carrier inquiries via email and phone, providing expert guidance and solutions.

• Independently manage a dedicated portfolio (size subject to volume and account type), demonstrating full ownership of client relationships, bond cycles, and complete submissions to underwriters.

• Perform duties both independently and collaboratively within a team environment.

• Process all requests promptly and efficiently, in areas of bonds, endorsements, audits, accounting/billing, and coordinate of claims/loss control services.

• Gather and compile customer information to prepare new bond submissions for existing accounts with surety companies.

• Respond promptly to customers and carrier inquiries via email and phone.

• Manage bond renewals and generate invoices.

• Maintain and update surety files to ensure ongoing underwriting compliance.

• Review bonds for accuracy and completeness.

• Execute bonds under Power of Attorney and submit final bond documentation to surety companies.

• Undertake other assigned duties and special projects.

• Demonstrate a proactive approach in managing tasks and resolving issues.

• Participate in training and development activities to maintain current skills and licensing.

 Licenses & Certifications

• Must have and maintain a current Property & Casualty license

Skills & Experience to Be Successful

• Bachelor’s Degree (BA/BS) or equivalent

• Minimum of Three (3) experience in a Surety Account Manager role and 5 years’ experience in the Surety field.

• Must have and maintain a current Property & Casualty license

• Solid knowledge and understanding of surety best practices, current legislation, rules, laws, and other regulations.

• Familiarity with contracts and their provisions.

• Fluent with Microsoft Windows, Office 365, Word, and Excel

• AMS360, Erlon, or ImageRight experience is preferred or demonstrates ability to learn software program at an accelerated pace

#LI-AFZ

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.