Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Directly supports Operational Communication strategy, planning and execution for Technical Operations & Engineering; Network; and Comcast Business functions within the West Division. Responsible for managing and maintaining the organization, publication and documentation aspects of Operational Communications tools and projects. Interacts regularly with senior executives and cross-functional business partners. Must be able to provide project leadership and expert communications consult, as well as owning appropriate projects from start to finish with limited oversight. Possesses in-depth experience, knowledge, and skills in communications discipline. Able to work independently, juggle multiple priorities, and assess prioritization of projects.
Job Description
Core Responsibilities
-
Manages the organization, documentation and publication of all customer-impacting content and communications.
-
Coordinates with content providers in the design and development of email newsletters, job aids, presentation slides, learning tools and other communications to enhance user effectiveness.
-
Support strategy development for communication needs across operational functions.
-
Reviews and edits content of communications materials to ensure content meets established communications standards and guidelines before publication. Ensures prior approvals are coordinated and obtained prior to any document dissemination.
-
Excellent writing and editing skills to produce high quality, engaging content on complex subject matters.
-
Liaises with senior leadership and functional partners on the full lifecycle of communications, from content creation to reviews, approvals and distribution.
-
Maintain existing documentation to ensure accuracy and relevance in partnership with IT and stakeholders.
-
Designs and maintains user feedback reporting systems and provides actionable insight to ensure optimal communications performance.
-
Self-starter with the ability to work both independently and collaboratively, prioritize, and manage multiple projects.
-
Keeps communications fresh, creative and engaging.
-
Consistent exercise of independent judgment and discretion in matters of significance.
-
Regular, consistent and punctual attendance.
-
Develop high proficiency in West Division Internal Communication tools and platforms, including but not limited to Sharepoint, EmailOpen, and Celestial Knowledge.
-
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Communication Tools, Content Creation, Internal Communications, Stakeholder Relationship Management, Strategic Communication Planning
Compensation
Primary Location Pay Range: $75,615.25 - $113,422.87
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Top Skills
Comcast Centennial, Colorado, USA Office
Comcast Western Division Headquarters, Centennial, CO, United States, 80112
Similar Jobs
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
