Sr Manager, Virtual Business Sales

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Job Overview
The Senior Manager, Virtual Business Sales is responsible for leading a high-performing sales organization focused on revenue growth, account expansion, and new customer acquisition. This role oversees a sales organization of over 80 employees, and drives performance in new account generation, achieving aggressive acquisition targets through data-driven coaching, pipeline management, and strategic marketing alignment. Additionally the organization will be responsible for a base of existing wireless customers with objectives to deepen relationships through product upgrades, add-a-lines and solutions sales. This Role ensures operational excellence, optimizes sales processes, and develops leadership talent to deliver exceptional customer experiences while consistently meeting or exceeding revenue and growth objectives.

Job Responsibilities:

• Own and deliver revenue, gross adds, acquisition targets. Monitor pipeline activity, lead quality, and conversion, adjusting strategies to maximize close rates.
• Coach and develop leadership to enhance customer experience, sales activity, and team performance through feedback and support. Champion a culture of motivation, recognition, and healthy competition.
• Execute sales development strategies consistently across internal teams in partnership with sales, marketing, and learning functions
• Partner with Product, Marketing, Finance, Sales Ops, and Digital teams to support new launches and acquisition initiatives. Identify strategic sales opportunities and develop actionable plans to support business growth and market positioning
• Manage escalations by collaborating with fraud, credit strategy, verification, and underwriting teams to resolve issues and plan strategies
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• High School Diploma/GED (Required)
• 4-7 years Sales and operational experience in a sales organization with a top company and strong culture. Call Center experience. (Preferred)
• 4-7 years As a Leader of Leaders (Preferred)
• 4-7 years Business Sales Leadership Experience (Preferred)

Knowledge, Skills and Abilities:

• Sales Strong understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals. Experience in outbound sales and a proven track record of meeting or exceeding sales targets. (Required)
• Business Acumen Expertise in selling products and services to business customers, understanding their unique needs, and providing tailored solutions. (Required)
• Sales Management Ability to lead and manage a sales team, set targets, and ensure the team meets or exceeds sales goals. (Required)
• Sales Operations Knowledge of sales processes and operations, including pipeline management, forecasting, and reporting. (Required)
• Customer Service Commitment to providing excellent customer service, addressing customer inquiries, and resolving issues promptly. (Required)
• People Management Demonstrate strong interpersonal skills, effectively manage conflicts, and exhibit proven leadership abilities to foster a collaborative and productive team environment. (Required)
• Negotiation Skilled in negotiating terms and conditions with customers to achieve mutually beneficial agreements. (Required)
• Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Marketing Understanding of marketing principles and strategies to support sales efforts and drive customer engagement. (Required)
• Microsoft Office Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
• Database Ability to manage and utilize databases for tracking customer information and sales activities. (Required)
• Problem Solving Strong problem-solving skills, including research and active listening, to identify and address issues effectively. (Required)
• Coaching Experience in coaching and developing team members to enhance their skills and performance. (Required)
• Multitasking Ability to manage multiple tasks and priorities effectively, including running two different organizations simultaneously. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $145,800 - $263,000, inclusive of target incentives

Base Pay Range: $102,060 - $184,100

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ377958¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.