Solutions Engineer

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 125+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. 

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Highnote is building a one-of-a-kind Technical Sales organization. You will be responsible for leading technical workstreams with Highnote customers, solving complex problems, and helping define the future of our company. You will represent the customer’s perspective internally and work closely with Highnote’s Product and Engineering organizations to ensure that features and functionality are built to meet their requirements and are prioritized appropriately.

• Lead sales demonstrations and technical discovery calls with prospective customers.
• Gather requirements, design solution architectures, and build flow diagrams for customer implementations.
• Own technical relationships during implementation, including POCs, sample code, and consultative expertise.
• Test new features and conduct documentation reviews before customer releases.
• Manage implementation project timelines and provide status reporting to leadership.
• Drive product roadmap input by serving as the liaison between customers, Product, and Engineering teams.
• Support building internal tools and processes to scale Technical Sales operations.

We encourage candidates of all backgrounds and experiences to apply, but we expect a successful candidate to have:

• Strong technical expertise
• Experience in customer-facing roles
• Proficiency and experience in web API’s
• Ability to understand highly complex technology and be a liaison between our Engineering, Program, and Product teams and our customers 
• Strong communication and presentation skills with customers
• Ownership mindset - caring about seeing projects through from start to finish
• An entrepreneurial and ‘getting-things-done’ mindset focused on delivering results
• An entrepreneurial and ‘getting-things-done’ mindset focused on delivering results
• A strategic, collaborative, and inclusive approach
• Strong communication and presentation skills
• Ownership mindset - caring about seeing projects through from start to finish
• Lead by example, with empathy and humility

• Four years or more of professional experience, two or more years in Fintech/Payments
• Experience using web API tools such as Postman, Insomnia, or Apollo Studio
• Experience interfacing with a GraphQL API

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization. 
• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees. 
• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity. 
• We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

• Flexible Paid Time Off 
• 100% healthcare coverage + 75% coverage for dependents
• 401k program
• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• Equity in Highnote
• Stipend to build out your home office; internet and phone reimbursement
• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $160,000-200,000. 

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).