Senior Product Operations Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

A Sr. Product Operations Manager drives product lifecycle efficiency, focusing on optimizing processes, executing go-to-market (GTM) strategies, and ensuring cross-functional alignment between product, engineering, marketing, and sales teams to deliver products successfully. Key responsibilities include establishing repeatable operational processes, managing product launch calendars, analyzing data for insights, driving strategic projects, and acting as a liaison to ensure product vision and business goals are met.

Key Responsibilities of a Senior Product Operations Manager:

• Process Optimization: Define, implement, and optimize repeatable processes for product development, launch, and GTM activities to improve efficiency, consistency, and speed to market. 

• Cross-Functional Collaboration: Serve as a central point of contact and a leader for various teams (product, engineering, marketing, sales, customer support, etc.) to align product vision with business requirements and ensure seamless execution. 

• Product Lifecycle Management: Drive the entire product lifecycle, from launch planning and milestone execution to post-launch performance analysis and ongoing optimization. 

• Go-To-Market (GTM) Execution: Develop and execute comprehensive GTM plans for new products and feature enhancements, working with stakeholders to bring the product vision to life. 

• Data Analysis & Insights: Build systems to capture, analyze, and report on quantitative and qualitative data, developing KPIs and providing data-driven insights to inform strategic product decisions and improvements. 

• Strategic Planning & Program Management: Lead and manage strategic cross-functional projects, ensuring alignment with company-wide processes and timely delivery of major product initiatives.

Qualifications:

• Strong 5+ years of experience in product management, product operations or program management within a product-led organization.

• Deep understanding of product operating models and modern product management methodologies (e.g., customer discovery, empowered teams, outcome-based roadmaps).

• Strong stakeholder management skills with the ability to influence at all levels of the organization — including executives.

• Experience defining and measuring KPIs to assess program success and drive continuous improvement.

• Must be able to navigate a changing business landscape and influence others.

• Proficient in Jira, Jira Product Discovery, Pendo, Confluence, 365 Move 

• Willingness to travel 10-15%

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

This position is eligible to be considered for remote hiring anywhere in the USA.
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$135,000
The above represents the expected base salary for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Applicants MUST be authorized to work in the U.S.  We are unable to Sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].