Senior Manager, Collections

As Senior Manager, Collections, you will lead Motive’s global collections strategy overseeing an operation of ~70 collectors, primarily based in Pakistan.

This is a high-impact leadership role at the intersection of cash flow, customer experience, and operational scale. You will shape how Motive collects from our high-volume accounts utilizing AI and automation, while also ensuring our most strategic Enterprise and Strategic accounts are managed with a sophisticated balance of diplomacy and financial rigor.

Reporting to the Director of Finance Operations, you will partner closely with Revenue Accounting, Billing, Order Management, and Account teams to design new SOPs, minimize DSO, and protect our cashflow . The ideal candidate brings strong people leadership, sound operational judgment, and the ability to use data to drive clear business outcomes.

*Strong preference for candidate to be located within the San Francisco Bay area.*

• Lead the overall collections strategy for Motive across a global team of roughly 70 collectors, primarily based in Pakistan, and build a high-performing organization with strong accountability, operating rhythms, and leadership development.
• Own the strategy and roadmap for collections automation and dunning workflows, including AI-enabled capabilities, with a focus on high-volume credit card-based portfolios where low-touch, scalable recovery is essential.
• Serve as a senior collections leader for Enterprise and Strategic accounts, balancing strong customer partnership with a disciplined approach to Motive’s contractual obligations and long-term account health.
• Lead collections strategy across international markets, including Mexico, Canada, and the UK/EU, ensuring local nuances are reflected in execution while maintaining consistency in performance and controls.
• Maintain clear visibility into account health, invoice status, portfolio performance, and collections forecasts, and turn those insights into actions and updates for leadership.
• Partner with Revenue Accounting on close processes related to bad debt reviews, reserves, write-offs, cash payments, and cash application, while driving strategies that improve cash collections, reduce DSO, and mitigate bad debt risk.
• Use data to identify trends, risks, and opportunities, and lead improvements across systems, workflows, reporting, controls, and cross-functional execution.

• 10+ years of experience in Collections, Accounts Receivable, or Finance Operations, including 7+ years of people management experience leading large teams and developing managers.
• Proven success leading offshore or distributed teams and building strong performance cultures across time zones.
• Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models.
• Experience using automation and AI to improve workflow design, prioritization, and collections outcomes.
• Strong understanding of accounting close processes, particularly bad debt reviews, reserve considerations, and write-offs.
• Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application.
• Experience with international collections across markets such as Mexico, Canada, and the UK/EU.
• Strong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomes.
• Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams.
• Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment.
• Deep experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus.
• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Position will require 1 day a week in the office (Thursday), if located within the San Francisco Bay Area.