Senior Infrastructure Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Key Responsibilities

• Lead analysis of infrastructure, platform, operational, and service data to identify performance trends, operational risks, capacity constraints, and optimization opportunities across enterprise technology environments.
• Develop and maintain infrastructure health, reliability, availability, performance, and capacity KPIs, delivering actionable insights that improve resiliency and operational excellence.
• Partner with Infrastructure Engineering, Platform Engineering, Architecture, Operations, SRE, and Technology Leadership teams to drive data-informed decisions that enhance service stability and technology outcomes.
• Provide analytical support for infrastructure design and modernization initiatives, evaluating scalability, resiliency, utilization, performance, and cost impacts of architectural decisions.
• Design and implement anomaly detection, trend analysis, and root cause investigation methodologies to identify service degradation, infrastructure performance issues, operational inefficiencies, and systemic risks.
• Build and maintain scalable analytics solutions using SQL, Python, Alteryx, APIs, and Power BI, enabling repeatable data acquisition, transformation, reporting, and operational intelligence capabilities.
• Analyze telemetry, monitoring, observability, event, and operational datasets to improve visibility into infrastructure health, service reliability, capacity utilization, and technology consumption.
• Ensure analytics solutions align with SDLC, governance, security, audit, and release management standards, utilizing GitHub, Azure DevOps, source control, testing, and deployment best practices.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five to six years of relevant experience

Required Skills & Qualifications

• Strong expertise in Infrastructure Analytics, Operational Intelligence, Reliability Analytics, Capacity Planning, and Performance Analysis within large-scale enterprise environments.
• Advanced proficiency with SQL for complex data analysis, reporting, data modeling, and analytical solution development.
• Hands-on experience utilizing Python for data analytics, automation, anomaly detection, and large-scale data transformation.
• Experience developing workflows and process automation using Alteryx, including data validation, reconciliation, and quality management.
• Strong knowledge of APIs, data integration, ETL processes, and enterprise data platforms, with the ability to consolidate data from multiple technology sources.
• Deep understanding of cloud, hybrid, and on-premises infrastructure, including compute, storage, networking, monitoring, CMDB, and service management platforms.
• Experience with observability and monitoring tools such as Datadog, Splunk, Dynatrace, New Relic, or similar platforms, with a focus on service reliability and operational visibility.
• Excellent analytical, problem-solving, executive communication, and stakeholder management skills, with the ability to translate complex technical findings into actionable business recommendations.
  

This position is not eligible for visa sponsorship

Location expectations 
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.