Lead customer implementations of the Deacom ERP platform from requirements gathering through go-live. Responsibilities include process reviews, fit-gap analysis, system configuration, solution design, testing, data migration guidance, user acceptance testing, reporting, KPI improvement, and ongoing consulting. The role serves as the primary customer resource, presents complex concepts clearly, and travels throughout the U.S. and Canada approximately 25% of the time, potentially reaching 50% during key project phases.
Deacom: Senior Implementation Consultant
ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services team to drive project implementations for our Deacom ERP platform.
Our ERP Senior Implementation Consultants act as key resources and points of escalation for each implementation. Their goal is to successfully implement and provide ongoing consulting for customers utilizing Deacom, creating an exceptional customer experience by implementing new strategies, solutions, and processes that lead to successful go-lives.
What You Will Do
- Be the primary representative and go-to resource for new customers implementing the all-inclusive ECI Deacom ERP platform.
- Lead customer sessions to identify and document current and future business initiatives, gap analysis within current systems and/or processes, and reporting/data analytics requirements.
- Understand and deliver upon the ECI Deacom implementation methodology, including:
- Requirements gathering through existing process reviews
- Systems design and fit-gap analysis
- System configuration and setup
- Engineering Deacom solutions based on complex customer business requirements
- Concept validation and user acceptance testing
- Pre-implementation system testing
- Data migration and data formatting recommendations
- Consulting recap and activity reporting
- Drive Key Performance Indicators (KPIs) that help customers understand and continuously improve their business.
- Travel to customers throughout the U.S. and Canada, averaging approximately 25% of the time, with travel potentially increasing to as much as 50% during certain project phases, such as go-live and other key customer milestones.
Qualifications
- Bachelor's or Master's degree in business, accounting, supply chain, information systems, or equivalent
- Strong ERP product knowledge; 3+ years of ERP experience preferred
- Prior experience in software implementation or consultation
- Understanding of common industry business practices in manufacturing, operations, distribution, and finance
- Ability to present complex technical concepts clearly and concisely to users with varying levels of technical expertise, via telephone and in person
- Excellent organizational skills, attention to detail, and a self-motivated drive to deliver high-quality work
- Excellent presentation and written/oral communication skills
- Professional presence suitable for direct client interaction by telephone
- Valid driver's license and/or passport for required travel within the US and Canada
- Proficiency in Microsoft Office products and Microsoft Windows
Additional Qualifications (Not Required)
- Experience working with customers on business process improvement projects
- Experience using Microsoft SQL Server queries, views, and stored procedures
- APICS/CPIM certification a plus
- Prior experience in project management, specifically using MS Project or other project planning tools
- Proficiency in MS Visio, designing process mappings and flowcharts to illustrate workflow
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch roadmaps, track implementation and account health, train executives and end users, resolve challenges, and coordinate with Sales, Support, Sales Engineering, Product, and other teams. Mentor Customer Success and Support colleagues while managing multiple customer engagements and strengthening long-term customer relationships.
Top Skills:
Enterprise SoftwareIotSaaS
Professional Services • Software • Consulting
Leads client-facing accounting system implementations, conversions, migrations, file rebuilds, workflow redesign, financial process improvements, and QuickBooks training. Provides accounting analysis, reconciliations, month-end close support, project leadership, client relationship management, and team guidance. Maintains high billable utilization while supporting QuickBooks, Acumatica, and NetSuite environments.
Top Skills:
AcumaticaExcelNetSuiteQuickbooks DesktopQuickbooks OnlineSalesforce
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Lead complex B2B hardware and software implementations for strategic customers. Own implementation plans, KPIs, training, adoption, timelines, deliverables, risks, and stakeholder alignment. Lead cross-functional teams, advise executive stakeholders, provide change-management guidance, host customer sessions, and ensure successful deployments within scope and schedule. Travel to customer sites approximately 40% of the time.
Top Skills:
Project Management SoftwareTelematics
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
