POS-19363
Senior Financial Analyst - Customer Success Strategy
HubSpot is on a mission to help millions of organizations grow better – and here on our Customer Success Strategic Finance team, we’re excited to search for a Senior Financial Analyst focused on strategy and analytics to help get us there. As one of the fastest growing multi-billion dollar tech companies in the world, we face exciting challenges – and in this role, you’ll tackle some of the most impactful ones:
- How can we help our customers get the most value from our platform?
- What are the leading indicators of customer retention and expansion?
- How do we evolve our Customer Success strategy to drive long-term growth and efficiency?
You will be a member of the Strategic Finance Team supporting Customer Success and Marketing. Your focus will be deep partnership with business leaders to enable them make smarter decisions leveraging your deep analysis and strategic insights.
You'll leverage your advanced financial modeling skills, data fluency, and ability to drive clarity in ambiguity. If you’ve got experience in strategy consulting or strategic roles in tech, great – and if not, we welcome your unique perspective. This role offers significant career growth potential through ownership of high-impact, cross-functional initiatives.
What You’ll Do:
- Drive strategic analysis to uncover opportunities that improve customer retention, product adoption, and customer health.
- Build sophisticated yet flexible models that inform Customer Success strategy, forecast outcomes, and simulate business scenarios.
- Synthesize data and insights into compelling stories and strategic recommendations for senior leaders.
- Act as a thought partner to CS stakeholders, embedding yourself in their strategic priorities and providing guidance grounded in data.
- Shape and lead white space initiatives, where you’ll be expected to create structure, propose frameworks, and influence direction in new, undefined areas.
- Present findings to executives and help steer Customer Success strategy through effective communication and stakeholder management.
What We’re Looking For:
- A track record of success. 3+ years of high-performance experience, working in strategy consulting or tech finance is a plus, as is exposure to working with/in GTM functions. Bachelor’s degree in Economics, Finance, Accounting, or equivalent experience. MBA/CPA is nice to have.
- Advanced analytical and financial modeling skills with the ability to structure ambiguity, extract insights from data, and enthusiastic utilization of AI tools are table stakes of this position
- Exceptional communication and storytelling – you don’t just crunch numbers, you explain what they mean and why they matter.
- Strategic, curious mindset – someone who’s always asking “why?”, thinks beyond the numbers, and seeks to shape business direction.
- Collaborative, proactive approach to cross-functional partnership – especially with Commercial/GTM teams.
- Ownership and initiative, with a bias toward action and innovation.
- Culture multipliers. Culture is something we value highly at HubSpot, and we’re looking for someone to add to it – embodying our tenets of H.E.A.R.T. and helping build not just a high performing team, but a positive, supportive one as well.
Cash compensation range: 90400-135600 USD Annually
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
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