Risk Strategy Execution Lead

The role:

The Risk Strategy Execution Analyst is responsible for assisting in the implementation of strategies and treatments in the lending space, using coordination and communication skills to help with the execution of collections initiatives that optimize collections efficiency while keeping within policy and regulation. 

What you’ll do: 

• Coordinate and facilitate the implementation of new treatments and strategies across lending products
• Develop detailed business requirements for small to mid-sized projects, and communicate those requirements among our partners; including Risk Infrastructure (R/I) and Engineering & Product Development (EPD)
• Assist with the implementation of strategic initiatives, ensuring visibility across several teams, including Legal, Compliance, Finance, EPD and R/I
• Perform post-implementation validation and suggest/implement solutions for effectively mitigating, monitoring and reporting on defects
• Identify key work streams within projects, and facilitate cross-departmental communication, including coordination of activities within major release timelines
• Effectively develop internal mechanisms for tracking and reporting on project progress, including early detection and escalation of blockers and risks to avoid negative impact on collections effectiveness
• Offer creative solutions for driving initiatives forward despite roadblocks
• Work with Operations and EPD partners to identify gaps in system/operations process flows ensuring alignment of strategy/intent, execution, policies, state legalities, and regulatory guidelines as it relates to contacting delinquent customers

What you’ll need:

• 4+ years of collections and operations industry experience with a bachelor’s degree
• Strong organizational skills, with the ability to keep multiple projects on track simultaneously, while recognizing and communicating risks and roadblocks
• Advanced analytical and problem-solving skills to identify and resolve issues promptly; suggest alternative solutions; support SoFi’s overarching strategic goals relative to loss prevention
• Effective and collaborative communication skills (both verbal and written); including ability to translate business needs into detailed product requirements, and to quickly seek clarification to resolve ambiguities
• Innovative and capable of developing creative solutions to complex, data-driven problems
• Ability to collaborate well with teammates and business partners in a remote work setting 

Nice to have:

• Strong SQL experience to be able to perform testing validation at a data level

• Experience working within a Snowflake environment
• Project management experience
• Strong collections industry knowledge, including a sound understanding of relevant regulations like FDCPA, TCPA, FCRA, and a working knowledge of the impact of CFPB’s Reg F on the collections landscape