Senior Director, Regional Governance

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
• A minimum of 15 years' progressive experience in a related field required
• Minimum of 12 years in Professional Services Leadership roles across Americas, Asia Pacific, or European markets
• Proven track record of managing multi-million-dollar service portfolios with direct P&L accountability.
• Experience leading diverse, cross-cultural, high-performing teams in a matrixed global organization.
• Strong background in financial forecasting, sales support, and operational governance.
• Demonstrated ability to engage with CxO-level stakeholders and participate in executive steering committees.
• Expertise in service-delivery methodologies, risk management, and business transformation.
• Up to 25% of the time Domestic and International Travel
• The ability to mobilize and inspire a diverse and geographically dispersed professional services team to drive successful business outcomes for the customer.
• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.
• Established business acumen, financial acumen and solutioning skills
• Ability to build strong relationships with sales and services sales leadership to drive a seamless partnership for 'One Team' success
• Creative and passionate leader with a focus on both Customer Satisfaction and Employee Engagement
• Ability to work independently and solve customer-facing problems
• Strong organizational and communication skills (written, verbal, and presentation)
• Strong leadership skills across a matrixed environment in order to drive a strong, motivated and diverse delivery team

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $185,200-  $231,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please email [email protected]

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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

A Brief Overview
The Sr. Director, Regional Governance is a key leadership role within the services organization, acting as an extension of executive leadership in the field and owning the service-delivery business across a specific region or multiple territories. This individual will provide visionary leadership to multiple regions and drive growth, quality, operational efficiency, and transformation within the professional services business while fostering a high-performance culture. The role includes direct oversight of Directors and Regional Managers, ensuring service excellence and financial optimization.
Job Responsibilities

• Act as an executive escalation point for complex service-delivery challenges and strategic decision-making.
• Spearhead the development and implementation of a global engineering strategy that aligns with the company's overall business objectives.
• Represent the region in executive meetings, providing insights on risk management, forecasting, and strategic planning.
• Own and optimize the regional Professional Services P&L, ensuring profitability and sound financial investment strategies.
• Oversee financial performance, including utilization rates, project margins, and variance management.
• Monitor and report financial risks, issues, and key performance metrics to senior leadership, taking proactive measures to protect gross profit and enhance service value.
• Partner with sales, customer success, and business development teams to align service offerings with client needs and market trends.
• Contribute to the development of go-to-market (GTM) strategies, service offerings, and competitive positioning.
• Ensure sales and delivery teams are well-versed in service value propositions, capabilities, and success stories, leveraging a train-the-trainer approach.
• Present regional service portfolio performance in internal and external forums, including analyst engagements.
• Drive a culture of continuous improvement by collecting and acting on client feedback to enhance service delivery.
• Implement and monitor key performance indicators (KPIs) to assess service quality and customer satisfaction.
• Provide oversight on high-risk projects, ensuring compliance with best practices and risk mitigation strategies.
• Lead resolution of complex service-delivery issues and drive customer alignment on strategic initiatives.
• Advocate for regional resource and process improvement needs at the executive level, ensuring alignment with national and global business strategies.