The Research Manager leads client relationships, supervises research processes, manages financial aspects, and coaches junior team members while ensuring project profitability and quality delivery.
Clients
•Builds strong relationships with customers and can advise clients effectively on a course of action, adds insight to key client issues, and can identify and convert business development opportunities in accordance with Client First principles.
•Directly handles the (business) relationship with the client in all the research stages, provide and/or acquire information useful for the purposes of project closure and maintaining a full level of satisfaction of the client himself.
•Develops responsibility for sales budget
People
•Takes an active role in managing other team members according to leadership behaviors and works with the team leader to share management responsibilities and ensure compliance with HR processes
•Organizes delegation within the team and upwards appropriately (e.g. running project catch-ups with little input from the RD or SLL, …)
•Provides project guidance, support, and coaching to junior team members
Research
•Guarantees the autonomous management and closure of research processes through a constant supervision of the workflow and an effective organization of the activities of executives on projects
•Execution of standardized and sometimes complex delivery processes and methods in a variety of contexts
Finances
•With the supervision of own manager, works on the costs estimate for research projects and the relative financial offer to the client, ensuring projects profitability
•Ensure compliance with Ipsos internal Finances processes
Communication
•Demonstrates effective communication skills, adapts communication style and tone according to audience and message
•Takes active part to MarCom activities and becomes an Ipsos ambassador
Responsibilities•Receives briefing, analyzes and understands the client’s requests; converts the briefing into input for the working team, organizes and manages the activities to ensure closure of the project within the scheduled timing and expected level of quality
•Constantly monitors the research activities in progress, handles communication with the field, analyzes the research data received, evaluates the same in view of the client’s requests and write the relative comments for multiple projects at the same time
•Autonomously discuss the progress of the research with the client, shares the results step by step, collect input, proposes and/or discusses new projects, plans new activities
•Manages project costs so that they are delivered within budget and challenges direct costs when needed
•Brings guidance to team members to prepare presentations and works on recommendations autonomously in implementing Story Telling principles
•Plans presentations with clients; share with own contacts; presents the results to the client autonomously or together with line manager according to the project complexity and the state of the relationship with the client
•Participates in transversal activities e.g., sector-based initiatives, company related Marcom action plan.
Qualifications•Requires around 5-7 years of relevant experience or equivalent combination of experience and education. Specialism in research is necessary
•Strong project management and planning skills, good communication and client-handling skills, shows commercial sensitivity
•Ability to coach and manage more junior members of staff, effective delegation
•Ability to work in an international environment
•Fluency in English
About UsIpsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!
About the TeamThe Healthcare Service Line works with Pharmaceutical, bio-tech, medical device manufacturers and technology companies throughout the project lifecycle from early stage strategy, to launch of a new product, to product optimization. In addition to custom research, the healthcare Service Line also works on therapeutic centers of expertise in Oncology, Autoimmune, Virology and more.
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