Renewal Manager

About the Role: 

Reporting to our Director of Renewals, the Renewal Manager is a critical role responsible for driving commercial contract excellence and client retention (GRR) across Billtrust customers. You will manage the end-to-end renewal process - from strategy creation through contract signature - for a territory of assigned accounts, working closely with Sales and Customer Success. You will partner cross-functionally with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps to ensure on-time, quality contracts, value-anchored renewal conversations, and positive overall client experience. As a Renewal Manager, you will identify, escalate, and mitigate renewal risk early/often – and keep renewal opportunity data updated and accurate in Salesforce. We are elevating the overall role of our Renewals team this year by moving to a proactive, strategic support model – and you will play a major part of our success.

What You'll Do:

Theme 1: Proactive Renewal Execution & Commercial Excellence

• Own the full contract renewal lifecycle, initiating our standard process well in advance of contract expiration to ensure on-time renewals and commercial contract excellence.

• Create and lead tailored renewal strategies for each account (including comprehensive pricing/contract analyses and recommendations)

• Prepare and negotiate renewal options that align with both company and customer objectives

• Use various tools and platforms to manage your territory, track renewals process, and minimize renewal risk wherever possible.

• Other duties as assigned.

Theme 2: Cross-Functional Partnership & Enablement

• Partner cross-functionally with a variety of teams to ensure contract renewals are executed as planned and in line with company standards.

• Enable consistent renewal conversations with clear messaging, value articulation, and pricing rationale.

Theme 3: Reporting, Process Improvement & Operational Efficiency

• Track and report renewal performance metrics ongoing - including renewal status, churn risk, and forecasting —to inform leadership decisions, drive accountability, and achieve retention rate goals.

• Leverage AI-powered resources to identify patterns across your renewal portfolio, prioritize outreach/follow up, and continuously improve forecast accuracy.

• Help improve existing team processes by identifying gaps, refining best practices, and driving operational efficiency across our broader renewals function.

What You Bring:

Required Skills:

• 5+ years of experience in renewals or account management roles at a B2B SaaS environment.

• Demonstrated ability to lead and manage a large territory of renewals, from initiation through close, including complex pricing/term negotiations and executive stakeholder communication.

• Proficient data analysis skills with experience tracking and reporting against renewal KPIs ongoing

• Strong cross-functional collaboration skills—comfortable working alongside Sales, CS, Finance, Legal, Deal Desk, Sales Ops, and leadership to align on strategy and execution.

• Excellent written and verbal communication skills, with the ability to craft clear value messaging and pricing rationale for diverse audiences.

Preferred Skills:

• Experience using CRM and renewal management platforms (e.g., Salesforce CPQ, Clari, etc.) for pipeline management and forecasting.

• Familiarity with AI-assisted workflow automation tools to enable territory management efficiency

• Background in fintech, payments, or accounts receivable software.

The expected base salary range for this position is $100,000 -  $120,000 USD annually.

Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.