The Region Client Executive is a strategic account management role responsible for building and strengthening relationships with senior-level executives within an assigned portfolio of accounts. This role manages up to five key client relationships and partners closely with the Partner Executive and Industry Strategist to develop and execute account strategies aligned with industry objectives.
Key Responsibilities- Cultivate and expand relationships with Senior Vice President-level and other executive stakeholders.
- Develop a deep understanding of clients' business challenges, objectives, and strategic priorities through effective client engagement.
- Lead the account-level business planning process in partnership with clients.
- Create and maintain a 12-18 month account roadmap aligned with broader industry strategies.
- Drive profitable growth through client retention, account expansion, additional service offerings, and increased customer engagement.
- Proactively engage and coordinate internal sales, operations, and subject matter experts to support client initiatives.
- Provide thought leadership and leverage collaboration to build trust, credibility, and influence with clients.
- Clearly articulate Ricoh's value proposition, capabilities, and market position.
- Build strong internal and external relationships to support account retention and growth while managing day-to-day sales activities.
- Navigate and manage customer decision-making and approval processes through executive sponsors and key stakeholders.
- Meet or exceed revenue and gross profit targets.
- Maintain accurate sales activity, pipeline, and account information in CRM systems on a daily basis.
- Perform other duties as assigned.
- Bachelor's degree or equivalent combination of education and experience in a related field.
- Minimum of 10 years of account management experience.
- Proven experience working with executive-level leaders within Fortune 1000 organizations.
- Demonstrated success growing service-based business and client relationships.
- Proven ability to collaborate effectively and build influence across organizations.
- Strong strategic thinking and thought leadership capabilities.
- Excellent verbal, written, and presentation communication skills.
- Proactive mindset with the ability to develop innovative solutions and ideas.
- Demonstrated ability to establish, nurture, and maintain professional relationships with key stakeholders.
- Strong understanding of Ricoh's products, services, and solutions.
- Knowledge of solution design and implementation processes.
- Strong technical aptitude and technology proficiency.
- Primarily office-based environment with standard lighting, ventilation, temperature, and noise levels.
- Work involves interpreting, analyzing, and applying complex information, data, and instructions while preparing and communicating a variety of business information.
- Position is largely sedentary but may require occasional walking, standing, bending, reaching, and lifting or carrying items weighing up to 10 pounds.
- Requires regular use of office technology and equipment, including computers, keyboards, calculators, and other standard business tools.
- Approximately 30% travel required, including occasional overnight travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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