Jobs at Ricoh Global Services

Manages customer accounts and interfaces with clients to deliver contracted services, address production and job requirements, coordinate presales and ongoing engagements, quote commercial and transactional print projects, provide equipment and production support, and grow account volume and new business. The role requires extensive customer interaction, print production knowledge, flexible shifts, and occasional physical work in a production facility.

Software Engineering Interns design, develop, test, debug, document, and improve software components in an Agile environment. They collaborate with mentors and engineering teams, evaluate software alternatives, troubleshoot issues, recommend solutions, and contribute to business-focused technology projects. Interns also present their work to executives and develop technical and professional skills through hands-on project experience.

Develop and maintain software applications and data analysis tools using Python or C++. Build automated workflows, process and visualize data, test and debug solutions, document implementations, participate in code reviews, and present findings. Collaborate with engineers and stakeholders to create scalable, reliable tools that support engineering objectives, process improvement, and data-driven decision-making.

Develop and evaluate machine learning and AI solutions for Ricoh’s multilingual translation platform. Projects may include machine translation quality evaluation, terminology checking, delta translation, LLM optimization for structured content, and automated translation pipelines. The intern will contribute production-oriented code, design experiments, analyze AI outputs, collaborate across engineering and documentation teams, and present findings to technical stakeholders.

Develop and expand customer relationships, identify new business opportunities, and align Ricoh solutions with customers’ strategic goals. The role involves consultative selling, account growth, presentations, solution recommendations, stakeholder engagement, and collaboration across teams. Candidates should have at least three years of sales, business development, or account management experience, preferably in technology-related environments. Approximately 20% travel, including occasional overnight travel, is required.

Provides onsite legal office support including document production, copying, scanning, mail, shipping, records management, billing logs, conference room setup, and light facilities assistance. Operates copiers, fax machines, postage meters, and office software while handling confidential, time-sensitive documents. Supports attorneys, partners, paralegals, and other end users, coordinates off-site projects, maintains supplies and equipment, and performs deliveries between offices. The role requires strong customer service, troubleshooting, organization, and legal document workflow knowledge.

Manage and grow strategic accounts across transactional print, service bureau, and graphic communications segments. Own the full sales cycle for production print devices, software, services, and finishing solutions; drive retention, expansion, account reviews, forecasting, and new business development. Engage executives, identify opportunities within existing accounts, secure new customers, and manage assigned territory independently while staying current on print technology.

Designs and develops mechanical and electromechanical automation systems from concept through production. Responsibilities include robotic tooling, fixtures, frames, pneumatics, motion systems, control cabinets, machine vision hardware, manufacturing documentation, prototyping, wiring, debugging, safety certification, system integration, and customer-site commissioning. The role requires hands-on fabrication and shop experience, collaboration with software and controls engineers, and management of concurrent R&D projects.

Owns integrated delivery planning for digital front-end print software across globally distributed engineering teams. Coordinates software delivery with hardware readiness, integration testing, quality assurance, field engineering, product priorities, dependencies, risks, and release milestones. Leads cross-team planning and program reviews, communicates program health and trade-offs, escalates decisions, and improves Agile and Scrum execution practices. Requires technical fluency, hardware-software integration experience, and strong stakeholder coordination skills.

Develop and deploy cloud-native microservices for Ricoh TotalFlow Cloud applications in AWS. Integrate hosted and on-premises services, build APIs, and optimize security, performance, reliability, and cost. Contribute to planning, solution evaluation, process improvement, documentation, and vulnerability identification in an Agile Scrum environment. Present project results to executive leadership at the end of the internship.

Robotics engineering internship focused on designing, testing, and integrating collaborative robotic systems. Responsibilities include ROS2 control architectures, sensor fusion, computer vision, deep learning, synthetic data generation, reinforcement and imitation learning, simulation-to-real transfer, NVIDIA Isaac Sim and Omniverse development, GPU-accelerated computing, and physical cobot validation.

Supports diagnosis, triage, troubleshooting, and documentation of enterprise print workflow systems. Assists with customer escalations, root cause analysis, log correlation, system administration, scripting, automation, and special projects. Gains experience with Linux and Windows servers, networking, virtualization, containers, cloud environments, and technical communication while collaborating with senior engineers, development, QA, and product teams.

Supports development systems management through technical projects involving AWS infrastructure, development servers, networks, operating systems, automation, and security. Researches improvements, evaluates software alternatives, documents work, contributes to planning, enhances processes, and presents project results to executives. The intern collaborates with technical mentors and teams while gaining experience in cloud technology, automation, Agile practices, software support, and AI technologies.

Develop AI-powered software capabilities involving large language models, prompt engineering, model fine-tuning, prototyping, evaluation, and responsible AI practices. Build APIs, web services, and user-facing applications using Python and modern frameworks. Collaborate with engineering teams to productionize prototypes, support cloud deployment, testing, observability, performance analysis, and security. Research emerging AI technologies and participate in pair programming, code reviews, and team brainstorming.

Develop and optimize low-level Linux systems software (kernel, drivers, init) for high-performance printing platforms. Perform system bring-up, debugging, performance tuning, firmware/BIOS update management, validation/testing, and production support. Collaborate with manufacturing, field teams, and use GitLab/JIRA and AI-assisted tools to deliver robust system updates and documentation.

Manages daily operations for a small- to medium-sized site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; ensures staffing, service quality, SLAs, audits, customer satisfaction, reporting, and contractual obligations. Leads employee coaching, training, performance management, and career development while identifying workflow improvements and resolving pricing, ordering, and invoicing issues.

Manages and grows customer accounts by identifying business challenges, developing relationships with decision-makers, generating sales opportunities, and positioning Ricoh’s digital workplace and document workflow solutions. Responsibilities include business development, customer research, consultative solution selling, presentations, financial impact analysis, account expansion, and stakeholder relationship management. The role requires approximately 20% travel and may include overnight trips.

Leads a technical account management team supporting enterprise application solutions. Oversees solution delivery, billable services, customer training, application administration, escalations, technical roadmaps, staffing, utilization, profitability, budgets, and P&L. Develops team members, manages customer relationships with senior technology stakeholders, participates in business reviews, provides technical guidance, and identifies new business opportunities. The role may require significant overnight travel and remote team leadership.

Leads technical pre-sales and post-sales implementation of integrated commercial print hardware, software, and services. Assesses workflows, demonstrates solutions, develops ROI and statements of work, supports pricing and installation readiness, manages implementations, trains customers, and ensures solution acceptance. Provides technical leadership to sales teams, serves as a trusted customer advisor, and contributes to professional services revenue across assigned territories.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.