RCM Manager

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Role Overview

The RCM Manager is responsible for the day-to-day operations of the Revenue Cycle department. The RCM Manager works collaboratively with the Revenue Cycle leadership to ensure the team is following established policies, processes, and procedures. Additionally, the ideal candidate will be responsible for the ongoing review of processes for efficiencies and changes that would impact and maximize revenue gained by the organization. Work with practice operations staff to review revenue cycle issues for solutions and provide updates on changing requirements affecting reimbursement for services or revenue cycle performance.

Compensation: $55,000- $75,000 Annually, with additional annual bonus potential

Responsibilities:

• Oversight of the revenue cycle team, providing day-to-day leadership, direction, and accountability.

• Monitor and track ongoing revenue cycle performance and accuracy.

• Regular review of overall outstanding RCM workloads, performance, and processes.

• Provide advice to RCM leadership and Practice Operations on improvements to enhance efficiency.

• Oversee all RCM aspects of the verification, billing, and collection process.

• Oversees patient financial assistance program and adherence to RCM policies.  

• Ensures proper investigation and resolution of credit balances and unapplied amounts.  

• Oversees the processing of letters, notices, complaints, and bankruptcy notifications from patients and attorneys.

• Reduce RCM related denials, errors, rejections, exclusions, and optimize overall team performance.

• Maintain team adherence to timely completion of all RCM related job duties.  

• Work closely with third party vender to make sure information is accurate and provided timely for the team. 

• Monitor daily processing of charges and claim submission in system to ensure functioning appropriately.  Reduce claim errors, rejections, exclusions, and optimize overall team performance.

• Safeguard and maintain patient confidentiality by abiding by company policy and HIPAA regulations.

• Other revenue cycle duties as assigned.

Skills & Experience:

• Bachelor’s degree in accounting or finance preferred, or related field experience.

• Medical Coding or Billing certification preferred.

• 5+ years of experience in medical billing and collections required.

• Some experience in a leadership/supervisory role

• Detailed knowledge of CPT, ICD-10 codes, HIPAA, medical terminology, and other associated medical billing regulations

• Experience utilizing Microsoft Office products including Outlook, Excel, and Teams

• Previous experience with an electronic medical/health record; AdvancedMD experience preferred.

• Ability to work effectively as a team member with a strong collaborative management style.

• Strong communication skills, both verbal and written

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.