Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
Job Description
The RCM Success Manager II serves as a key liaison between customers and internal teams, ensuring smooth revenue cycle operations and exceptional client experience. This role focuses on managing account performance, resolving issues, and building strong relationships with customers and stakeholders. You’ll combine task management skills with critical thinking to deliver accurate results and maintain compliance with financial standards.What You’ll Do
- Manage assigned accounts within the revenue cycle process.
- Resolve discrepancies in billing and collections activities promptly.
- Support preparation of reports and financial summaries for leadership.
- Ensure compliance with internal standards and external regulations.
- Communicate effectively with customers to resolve payment-related issues and manage expectations.
- Navigate challenging conversations with professionalism and tact.
- Collaborate with colleagues to improve efficiency and customer outcomes.
What You Bring
- Bachelor’s degree or equivalent experience.
- 1+ years of experience in a customer-facing or managerial role.
- 2–4 years of hands-on Revenue Cycle Management experience.
- Strong communication and organizational skills.
- Ability to manage multiple priorities effectively.
- Critical thinking skills to analyze data and recommend solutions.
- Proficiency in reconciliation and account accuracy.
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Ensora Health is an equal opportunity employer.
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