Program Operations Manager

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
The Program Operations Manager supports Peacock's on-demand video fulfillment supply chain while acting as a senior operational lead across multiple workflows. This role is responsible for end-to-end content readiness, overseeing asset launches, and ensuring seamless coordination across internal and external partners. The POM role serves as both a hands-on contributor and team mentor - leading process optimization, client engagement, and cross-team initiatives that enable operational excellence.
Responsibiltities:
Operational Leadership

• Oversee and monitor all aspects of the onboarding and ingest process to ensure timely delivery of priority assets ahead of launch.
• Provide advanced support to Specialists and Coordinators for complex workflows, acting as an escalation point and solution owner.
• Collaborate with internal and external partners to streamline processes, optimize cross-team workflows, and maintain alignment on deliverables and timelines.
• Ensure adherence to content prep standards, encoding requirements, and compliance guidelines.

Client and Vendor Engagement

• Help manage client communication and new vendor onboarding, setting expectations for deliverables, turnaround times, and quality standards.
• Serve as a primary operational contact for high priority launches and issue escalations.
• Create and maintain positive, proactive relationships with partners to streamline collaboration and reduce cycle times.

Process and Documentation

• Create, finalize, and maintain Standard Operating Procedures (SOPs) to drive consistency and efficiency across teams.
• Lead and train team members on new workflows, ensuring adoption and operational readiness.
• Generate and manage TECHPMR development tickets and escalate systemic issues to leadership when necessary.
• Reconcile and maintain process documentation, including workflow diagrams, trackers, and user guides.

Project and Initiative Ownership

• Own and drive project initiatives, maintaining visibility of all open items, risks, and milestones.
• Identify opportunities for workflow automation and optimization to support scale and reliability.
• Track cross-departmental priorities and communicate progress to leadership.
• Provide off-hour support for time-sensitive launches as needed.

Qualifications
Requirements:

• 4+ years of experience in media operations, production, post-production, or digital distribution (streaming preferred).
• Proven ability to manage high-volume, deadline-driven workflows with accuracy and attention to detail.
• Strong customer service and communication skills; adept at managing client relationships and driving accountability.
• Demonstrated ability to create and implement process documentation and SOPs.
• Proficient in using media and metadata management systems.
• Ability to troubleshoot operational issues and collaborate across technical and non-technical teams to resolve them.
• Highly organized, with strong analytical and problem-solving skills.
• Comfortable leading meetings, training sessions, and cross-team initiatives.
• Willingness to work in New York, NY, Denver, CO, or Los Angeles, CA

Additional Requirements:

• This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $80,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].