Program Manager (Remote)

MEET THE TEAM
Our Readiness team helps our field teams build the skills they need to thrive in an AI-powered world. We work directly with business leaders to find where our teams need support, translate those needs into clear learning plans, and build programs that actually help our people sell better. We focus on getting things done so our teams can focus on what matters most!

As a Program Manager, you’ll be the person who connects our business goals to the skills our team needs to hit their targets. You will spend your time identifying where we have gaps in technical or process knowledge and building the paths to close them. You’ll be the bridge between Sales and CX, making sure our teams have the tools and training to win. We need someone who can see how AI and new tech will shift our needs and help us adapt in real-time. You’ll be responsible for your projects from planning to delivery, keeping stakeholders in the loop and taking full responsibility for the results!

In this role, we map out what the field needs today and turn those priorities into clear plans. We build role-based learning paths that move our teams from basic awareness to real-world technical expertise. By bringing Sales and CX together, we ensure our training aligns with the customer journey, keeping things simple and free of duplicate work. We use data to make sure our training is actually moving the needle on performance, and we always look for ways that AI can improve our workflows!

• Bachelor’s degree or equivalent with at least 8 years of experience in program management, technical enablement, or learning and development.
• 5+ years of experience running complex, cross-functional projects from start to finish, along with a track record of identifying skills gaps and building the roadmaps to fix them.
• Experience working with Sales or Customer Experience teams in a large, global company, plus a solid grasp of networking, security, or software so you can partner effectively with our technical and architecture experts!
  

• Background in organizational change or technical readiness within a global team.
• Experience designing certification frameworks for customer-facing roles or using AI to automate workflows and boost productivity.
• Build strong relationships easily and can influence others without needing formal authority.
• Ability to take complex information and turn it into clear, actionable updates for our senior leaders!

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.