Program Manager, AI & Digital Customer Experience LCS

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

You will work with our commercial and market intelligence team to lead unified LCS digital & AI experience strategy for Services, lead exploration, adoption of digital and AI solutions with our technical team & UX team, support our data strategy to maximize value of digital experiences, support our AI and sustainability goals as program leader and ensure creation of digital solutions that meet Rockwell Automation Services goals. This is a hybrid role located in Milwaukee, WI or any of Rockwell Automation's business locations and will report to the Integrated Customer Experience Manager.

Your Responsibilities:

• Define and activate our digital customer experiences strategy, including 3Y roadmap, sustainability strategy and Ai strategy.
• Develop an understanding of our Digital Customer Experience for services and be an expert for the portfolio in Ai to build digital services business models and sustainability digital solutions
• Lead collaboration across team in an Agile process in tools such as Jira on the development of new digital experiences to achieve financial and digital goals.
• Engage customers to test digital experiences including VOC, be a customer advocate and develop best practices to operationalize digital strategy and operationalize Gen AI & digital solution for industrial customers as part of LCS.
• Be the program leader for Ai and Digital working aligning across multiple teams (Market Intelligence, Operations, IT, other Business, Enterprise Sustainability teams and Enterprise Customer Experience Teams) to guide Services Digital Strategy.
• Lead Program Readouts on the status of Digital initiative and performance against digital & financial metrics
• Work with the of the organization and lead large-scale projects forward

The Essentials - You Will Have:

• Bachelor's degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• The ability to travel up to 10%.

The Preferred - You Might Also Have:

• 5+ years' experience in commercial customer-facing roles for a services selling environment, as well as, launching and supporting product and service
• Experience with design thinking methodology, conducting customer VOC and leading customer journey mapping
• Experience managing projects from initiation to closure including planning, execution, monitoring and control

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

The total target compensation range for this role is $102,480.00- $153,720.00 with an annual target bonus of 5% of base salary. Experience will be the determining factor. This is a summary of the position's responsibilities and does not reflect the entire scope of work expectations. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.