Product Development Director (Modernization)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Join the Modernization Team and work on a high performing team charged with building and designing products across the country on a new technology stack. We’re transforming how we protect our members - modernizing products, processes, experiences, and technology. Our vision is simple: deliver products with purpose and precision by ensuring they are designed with a member-first focus. We connect strategy to design and execution, ensuring every investment of time, talent, and capital moves us closer to a smarter, stronger, and more member-centric future.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.) Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Develop recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generate creative product and coverage solutions for members needs to ensure a dynamic product development pipeline exists.

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).

• Responsible for post-launch monitoring, maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conduct complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develop and communicate the new product value proposition for individual products.

• Ensure sales support is delivered to all distribution channels (e.g., com, mobile, contact center) so that the new product is properly positioned to members.

• Lead the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch.

• Coordinate with relevant control partners (including Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations. ​

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years’ relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting products and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence.

• Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often. ​

What sets you apart:

• Experience in product development, pricing, or analytics roles within financial services or insurance, with exposure to product or portfolio financial performance.

• Demonstrated understanding of product economics and P&L drivers, with experience designing or influencing product and pricing decisions intended to improve profitability and long‑term value.

• Strong data fluency, including the ability to analyze, interpret, and challenge complex datasets, and understand how data is sourced, transformed, governed, and used across the organization to inform decisions.

• Experience developing, testing, or optimizing pricing and product strategies, including experimentation frameworks and performance measurement.

• Familiarity supporting or contributing to product modernization initiatives, including improvements to data quality, system capabilities, or operating models.

• Deep understanding of the end‑to‑end product lifecycle, including digital and service channel interactions.

• Proven ability to operate effectively in ambiguous environments and influence decisions through analysis, insight, and structured problem‑solving.

• Experience partnering across Product, Pricing, Data, Technology, and Go‑to‑Market teams to deliver integrated solutions.

• Strong communication skills, with the ability to translate complex analytical concepts for senior stakeholders.

Compensation range: The salary range for this position is: $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.